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athenahealth

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133 reviews
  • 3 profiles
  • 12 categories
Average star rating
3.6
#1 in 3 categories
Grid® leader
Serving customers since
1997
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athenahealth Revenue Cycle Services

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Athenahealth's Revenue Cycle Services offer comprehensive, technology-driven solutions designed to optimize financial performance for healthcare organizations of all sizes. By integrating advanced tools and expert support, these services streamline the entire revenue cycle—from patient registration to performance reporting—ensuring efficient operations and improved cash flow. Key Features and Functionality: - Registration Verification & Co-Pay Collection: Ensures accurate patient information and upfront payment processing. - Insurance Verification & Coverage Scan: Confirms patient coverage to prevent billing issues. - Authorization Management: Manages prior authorizations to expedite care delivery. - Charge Entry and Coding: Accurately records services provided for correct billing. - Claim Scrubbing, Issue Resolution & Submission: Identifies and corrects errors before claim submission to reduce denials. - Posting and Payments: Efficiently processes payments and updates accounts. - Claim Denials Resolution: Addresses and resolves denied claims to recover revenue. - Zero Pay & Insurance Credit Resolution: Manages instances where no payment is received or credits are due. - Patient Refunds: Handles overpayments and ensures timely refunds. - Performance Reporting and Insights: Provides analytics to monitor and enhance financial performance. Primary Value and Solutions Provided: Athenahealth's Revenue Cycle Services address the critical challenge of managing complex billing processes in healthcare settings. By automating and optimizing each stage of the revenue cycle, these services help organizations reduce administrative burdens, minimize claim denials, and accelerate revenue collection. This leads to improved financial health, allowing healthcare providers to focus more on patient care and less on administrative tasks.

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athenahealth Reviews

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Darren G.
DG
Darren G.
05/01/2025
Validated Reviewer
Review source: Organic

continued interference with physicians actually working

The previous version was functional at minimum. They keep upgrading it which has made it more and ore difficult to use
Michelle G.
MG
Michelle G.
04/06/2025
Validated Reviewer
Verified Current User
Review source: Organic

Tech-Savvy, Forward-Thinking, and Built for Growth

AthenaOne is the tech-savvy sidekick I didn’t know I needed. Having an EHR and practice management platform bundled into one streamlined system is priceless for a busy mental health practice. The ambient note feature deserves a standing ovation—it has massively cut down my documentation time and lets me focus more on my patients instead of fighting with my keyboard. The API integration is top-notch and honestly one of the best parts. It gives me the flexibility to connect the tools I want, when I want, letting me run my practice as efficiently—and as independently—as I need. AthenaOne doesn’t box you in; it builds you up. Another major win? Athena’s customer service team. They’re not just helpful—they’re actual partners. I connect with someone from their support team every week or two, and every time, it feels like I’m talking to someone who understands the real-world challenges of private practice. They’re fast, sharp, and genuinely a pleasure to work with. In a world where customer service usually feels like screaming into the void, AthenaOne turns it into a conversation that moves your practice forward.
Alex D.
AD
Alex D.
03/31/2025
Validated Reviewer
Review source: Organic

Aweful EMR

The prescription writing as it gives you every option of dosages and quantitiy available.

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HQ Location:
Watertown, MA

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@athenahealth

What is athenahealth?

Athenahealth is a service provider of network-enabled services for healthcare and point-of-care mobile apps in the United States. Known for its innovative cloud-based solutions, the company focuses on electronic health records (EHR), revenue cycle management (RCM), patient engagement, care coordination, and population health services. Designed to cater to medical practices and health systems of all sizes, athenahealth aims to streamline administrative tasks, enhance patient care, and improve financial outcomes. By leveraging extensive data from its expansive network, athenahealth offers actionable insights, facilitating better clinical and financial decisions.

Details

Year Founded
1997
Ownership
NASDAQ: ATHN