Discussões de Help Desk Software

Sometimes, the system goes into buffering situation because of the overload of information.

Me gusta sacar reportes de Zendesk para saber como se están comportando los agentes, mirar que indicadores se están mandejando como el tiempo de respuesta, la satisfacción, y la cantidad de tickets resueltos, entonces, quisiera saber como puedo elaborar mejores informes.

Hubspot has some automation capabilities, but I've yet to see its full utility.

Please share more details on using the live chat instead of the chatbot to submit my requests.

Às vezes, penso que seria benéfico gerar modelos de respostas pessoais e salvá-los na nossa pequena biblioteca de respostas. Gosto de copiar e colar alguns deles juntos, então, se eu pudesse salvá-los, seria ótimo! Já existe uma maneira de fazer isso, ou você tem alguma dica?

cxvsHow do I merge a ticket when a customer has contacted us again in a separate ticket?

Would love the ability to make and take calls via the app if possible. Workin go n the go!

How do I make a form through ZenDesk that customers can securely provide personal information?

I suspect this is possible but I haven't figured out how to do it yet.

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Como realizan o como manejan los requerimientos desde whatsapp de los clientes?

Eu escrevo uma nota e, quando clico em postar, ela é fechada, então tenho que clicar em reabrir. Isso acontece com todas que faço, é muito irritante.

I'm using the "help desk" feature but and 50% of the time it will suggest an article that is helpful. I've found that tagging our articles makes a big difference. But sometimes the three articles that it suggests are completely unrelated to the question asked.

An example would be the current pricing for our service. This may be mentioned in lots of places but it it not ideal to have to update it separately in each place.

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Just like when you purchase a food product from Rappi, Uber Eats or one of those apps. Our head of sales wanted the customer to use the chat for the client to directly use to purchase our products. I dont think that is the main intention of the chat, but it could work out. Also, it would save... Leia mais

As we are having clients and their conversation happens lot on whatsapp only so I want a way from my clients can create a ticket from there whatsapp and I recieve notification in the zoho desk

Tenho muita dificuldade em procurar itens a menos que eu tenha a redação EXATA correta. Ao procurar algo como RA12345, preciso pesquisar exatamente RA12345; se eu digitar 12345, não aparecerá nos resultados. Se houver uma maneira de refinar a pesquisa para procurar uma palavra parcial, seria... Leia mais

We have different customers, for each one of them we manage web, email, e-learning platforms, we'd like to embed customized web form and chat for each subdomain, of course the zoho desk admin must remain one for all.

I would like to automate tickets to auto generate issues on our Jira platform. The current properties within Hubspot does not enable this function to be automated.

I want to be able to track potential clients in the most efficient way from the entry into the funnel to the time they either become a client or not.

You can reach out to me for me details. I can provide sample scenarios about it.

I'm trying to represent! :)

No need

Struggling with forwarding emails from our server.

Our way was to make an internal team to make the decisions very quickly and the onboarding team to make the config.

I have a website where I don't make anything off of it, but I'd still like to give readers a way to reach out to me, and I'd love for Intercom to be that way. I looked through the pricing and plans but was hoping there was a really low, and basic way, that I could use this. I'm not going to get... Leia mais

Example, I copy paste the following ids with coma separated "23, 43, 45, 25, 543, 1234, 5436, 456" which then divides it into tokens which refer to the ids. Maybe there is a way to do this but I am not aware of?

We would like to know when a user leaves the livechat feature, so our reps don't have to wait.

Instalé Messagebird y lo borre por erro pero no hay opcion para reinstalarlo y lo necesito para probar los mensajes de whatsapp

Estou procurando integração com o módulo de aprendizado de máquina da AWS.

Are you expecting any changes in the statistics? The reports are unclear and the statistics are unreliable in my opinion (they can change from a week to a year).

What's a simple to use/implement CRM tool that would work with Airtable and Front (and potentially can be integrated with Zapier)?

Seeing available integrations to get metrics like CSAT or NPS. Could you provide examples or analysis to take in consideration because trying the wrong functionality in terms of time is expensive. Finally, there is any way to take screenshots remotely with customers approval to assist them?

Any email I send from my client inboxes get lumped into 1 messy sent inbox. I really hate having to search by email and think that an organized sent inbox would be much easier just to find an email I sent for that day.

- tornar os contatos do Google disponíveis e poder pesquisar por tags - ter suas conexões do Linkedin no painel - o premium seria ter um clipper para transferir dados do Linkedin para os contatos do Google

Fiquei satisfeito com a direção que a Hiver desenvolveu nos últimos três anos, tornou-se mais estável, mais rápida, e a interface se tornou mais agradável. Além disso, vimos recursos como Rascunhos Compartilhados serem adicionados. Quais são os recursos e melhorias que podemos esperar no futuro?... Leia mais

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What strategies are used to obtain a good deflection of the personalized bot and, to reconcile it, to avoid excessive interactions? What is the best way they use to measure and detect bottlenecks and possible failures?

I am so loving the bots as I am doing customer success all on my own. I notice the drop off of potential users are high when the bots use the sales qualification form. Is there a way to make it better and what are the best practices when it comes to custom or sales bots?

Most probably the choose language to create them was English. So far so good. However, when you translate this message "Send us a message" to Brazilian Portuguese (an other languages originated from latim), customers can confuse about this and think this botton will simple allow them to continue... Leia mais

I have local existing number, and i have hard time importing to LiveAgent call center. Is anybody managed to use existing local number with LiveAgent call center?

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How can we better manage communications with existing and potential clients, as well as projects and events? What other software should we consider integrating with Salesforce? Where can we find basic introductions to how to use Salesforce and what benefits it could bring to our firm? How can we... Leia mais

Ao tentar vincular minha conta do Salesforce com o ActiveCampaign, encontrei uma barreira de pagamento que exigia que eu pagasse $10 pela integração se quisesse importar contatos automaticamente do ActiveCampaign para o Salesforce. Eu estava me perguntando se há alguma maneira de contornar isso... Leia mais