Avaliações e Detalhes do Produto de Zonka Feedback

The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wish other vendors would do the same. The support that they offer is white gloved and they are always listening to see what kind of new features you want and actually roll ou the features you've suggested. Very easy to use and setup. Análise coletada por e hospedada no G2.com.

The inability to have "in-house" reviews done by an employee doing the survey over a call. Análise coletada por e hospedada no G2.com.

As pesquisas são enviadas prontamente e com precisão. As respostas também são rápidas e detalhadas. Isso me permite fazer acompanhamentos eficazes sobre respostas negativas. Também sou capaz de relatar com precisão todas as respostas obtidas e medir a taxa de CSAT antes e depois dos acompanhamentos. A extração de respostas também é rápida e fácil. Análise coletada por e hospedada no G2.com.

Às vezes, os ícones de emoji falham em aparecer corretamente no Outlook. Análise coletada por e hospedada no G2.com.

Zonka Feedback has been a fantastic addition to our retail business. We use it to collect customer feedback at checkout and post-purchase via SMS surveys. The real-time dashboard gives us valuable insights into what customers love and where we need to improve.

Since implementing the platform, we’ve seen an improvement in our customer experience and retention rates. The NPS tracking has been particularly useful in understanding brand loyalty. Análise coletada por e hospedada no G2.com.

So far, we haven't come across with any downside of the product capability! Análise coletada por e hospedada no G2.com.

Zonka is fully customizable for any requirement. Very impressed by how they have developed and integrated the platform for all our requirements. System is excellent, easy to navigate and very interactive. Their support is also very good. Análise coletada por e hospedada no G2.com.

Haven't faced any difficult so far. they are always ready to help. Análise coletada por e hospedada no G2.com.

Hands down the best feedback software. I have used different tools while working in my previous organizations and this one is clearly the best out there. Super easy to set up, amazing value for money, the support is enterprise-level no matter which plan you are on.

Some things I love.

1. Easy amazing survey builder

2. Closing the feedback loop - not a lot of tools have done this in depth.

3. Great reports - I have scheduled most which makes it really smooth Análise coletada por e hospedada no G2.com.

There isn't much to not like in Zonka Feedback. Works for me till now. Análise coletada por e hospedada no G2.com.

Zonka had some interesting emoji features, tool is easy to use and can be easily integrated Análise coletada por e hospedada no G2.com.

the list is huge, their tool crashes frequently they don't have much IT support, We use it very frequently and customer support is terrible every time we have an issue we have to reach out to the CEO. Implementation is a task Análise coletada por e hospedada no G2.com.

Zonka is great for being able to stand up surveys very quickly and to adjust as needed Análise coletada por e hospedada no G2.com.

Zonka's UI is pretty basic and has a lot of bugginess within the platform. Things can be hard to find within the tool, and functionality exists in areas that I wouldn't necessarily expect it to be. Documentation for their product is fundamental and naming conventions of many features/selections is very confusing. Análise coletada por e hospedada no G2.com.

this platform has allowed us to easily create surveys without hassle, its easy to use and user friendly, also the existing templates are highly customizable, requiring little to no assistance Análise coletada por e hospedada no G2.com.

the team have integrations available, however this pool is too small with many software not currently available to allow integrations Análise coletada por e hospedada no G2.com.

Zonka has all the functionality I needed and easy out of the box integrations with the largest tools you might use it in combination with.

The surveys look nice, they are easy to set up and distribute. Implementation into existing systems (zendesk and twillio) was a breeze.

The team behind Zonka is also very caring and quick to repsond. We use this as our main Csat gathering tool and have collected thousands of responses. Zonka is also cheaper than most of their comparable competitors Análise coletada por e hospedada no G2.com.

I have no dislikes about Zonka worth mentioning. Análise coletada por e hospedada no G2.com.

Zonka Feedback melhorou significativamente nossa estratégia de engajamento com o cliente. Sua interface amigável simplifica o processo de coleta e análise de feedback, oferecendo uma ampla gama de opções de pesquisa personalizáveis que se alinham perfeitamente com a identidade e os objetivos da nossa marca.

Além disso, a equipe de suporte ao cliente da Zonka é exemplar. Sua assistência rápida e disposição para nos guiar em qualquer dúvida ou necessidade de personalização têm sido louváveis. Análise coletada por e hospedada no G2.com.

Por enquanto, é difícil dizer porque temos acesso a tudo o que queremos. Há um pequeno problema com o design da própria pesquisa - mas veremos se o serviço ao cliente ajudará com isso. Análise coletada por e hospedada no G2.com.