Prós e Contras de Worldpay

Tudo começa de forma perfeitamente legal: você assina um contrato, passa por uma verificação de antecedentes, assina um contrato e começa a trabalhar. Análise coletada por e hospedada no G2.com.

Em seguida, você começa a fazer pagamentos, e a empresa espera que você acumule uma quantia suficiente em seu saldo. Depois disso, sua conta será bloqueada para sempre e o dinheiro será apropriado em favor da WorldPay. Aos seus pedidos para devolver o dinheiro aos clientes, a empresa responderá com uma recusa zombeteira.

No entanto, após nossas muitas reclamações, a FCA investigará este escritório de golpistas, chamado WorldPay pela FIS. A justiça prevalecerá mesmo para os melhores trapaceiros! Análise coletada por e hospedada no G2.com.

Acredito que seus preços são competitivos e eu realmente recebo o dinheiro que meu negócio gera. Análise coletada por e hospedada no G2.com.

Tive problemas contínuos e consistentes que o suporte técnico não consegue resolver. É incrivelmente difícil entrar em contato com representantes que possam resolver problemas e muitas vezes sou desconectado, o que requer horas ao telefone para resolver. Recentemente, tive uma semana de problemas consistentes no processamento de pagamentos, o que está fazendo minha empresa perder dinheiro. Eu deveria receber hoje uma substituição urgente de equipamento que não chegou. Depois de horas ao telefone com a Worldpay, não tenho certeza se o equipamento foi encomendado ou enviado. Este problema está paralisando meu negócio. Análise coletada por e hospedada no G2.com.

Unfortunately there's little to be positive about with Worldpay. Análise coletada por e hospedada no G2.com.

Archaic systems, disorganised, unhelpful staff, high level of outages with no compensation for commercial losses.

Corporate support department is the worst. They don't even know who they're managing. Zero communication with other departments.

Also if you want to complain. Good luck Análise coletada por e hospedada no G2.com.

I honestly can't say anything about WorldPay that is easy or intuitive or useful or helpful. Franz Kafka would have been impressed by the byzantine bureaucratic despair. Here are some guesses at what could be interpreted as positives if you are one of those people who enjoy reframing things.

Maybe you enjoy listening to insipid hold music. Then WorldPay is the company for you because you will be on hold a LOT waiting for customer service to help you fix the thing that WorldPay has repeatedly broken.

OR maybe you enjoy the excitement of speaking to two different tech support agents who tell you the COMPLETELY DIFFERENT THINGS and leave you to determine which one is right.

OR maybe you want an onboarding process where your liaison puts all the wrong information in and then takes months to rectify their own mistakes.

OR maybe you DON'T want the ability to change your security settings for verifying credit card purchases, thereby allowing thousands of dollars in fraudulent claims to flow freely

OR maybe you appreciate the potential windfall from WorldPay double charging your clients on monthly fees and then making you jump through time-consuming, labor-intensive hoops to undo their mistake

OR maybe you want access to a gift card system that will break down in the middle of your Black Friday sale and then completely botch the fulfillment such that half your customers don't receive the physical OR virtual gift cards

OR maybe you enjoy hearing from your Relationship Manager that all of the problems you've been meticulously documenting were ACTUALLY caused by some other third-party system that has nothing to do with the problem

I could go on and on. I have wasted countless hours navigating WP's various portals and customer service offerings, and with a few notable exceptions, they are universally terrible and their left hand never seems to know what their right hand is doing.

I'm not familiar with any other cc processors. When I started, we used WP for cc and Authorize as the gateway, then WP told us they had their own gateway that would save us money. The moment we made the switch our problems started and have only compounded over time.

I know WorldPay is the leader in credit card processing but do NOT use them if you can avoid it. They have done SO much damage to our company and my job has almost become full-time "deal with WorldPay nonsense." Análise coletada por e hospedada no G2.com.

Everything. Everything is terrible, starting and ending with customer service. We've had disaster after disaster after disaster since switching from Authorize to WP as our payment gateway. WP looks good on paper, but in practice it performs like a lumbering behemoth riddled with fleas and lice who's learning to juggle.

There are just a lot of things about WorldPay that are broken, but their customer service is the canary in the coal mine. Every time you call, they screen you. That's fine, as we all want security, but aside from the Merchant ID, the other "secure" information is the publicly-available address or phone number. I'm not sure how that's making these calls more secure. After the screening, you will sit on hold anywhere from 15 minutes (a good day) up to 120 minutes (my personal best). You may have to hold longer, as it is a crap shoot whether the person you are speaking to is willing or able to help you. And, yes, I have had customer service agents who were clearly just trying to get me off the phone as soon as possible. A few agents are AMAZING and will bend over backward to help you.

Due to an issue unrelated to WorldPay (one of the few ... sidenote, ask me about our horrible experience with CenterEdge!), we've had to issue multiple refunds for memberships and some of the WorldPay tech support agents will only issue up to 10 refunds when you call and others will issue 5,832 separate refunds because they're just so nice. Then you get the guy who INSISTS that they aren't allowed to issue any refunds at all and you end up arguing with him for 20 minutes because he's trying to gaslight you over what previous agents have done.

A company with terrible tech support/customer service is fine IF you don't need their help that often.

A company with a terrible system is fine IF they have great tech support/customer service to help you.

A company with a terrible system AND terrible tech support/customer service is WorldPay.

Don't do this to yourself. There have to be better options. Análise coletada por e hospedada no G2.com.

The terminal functiond ok other than than very little Análise coletada por e hospedada no G2.com.

Unfortunately after 10 years of using them our business closed due to covid, when I called to cancel the terminal I was told I would have to pay the 12 month's subscription since it has just auto renewed, not ones in ten years have they sent us a renewal invite , we just assumed we were long out of contract and stayed on.

They point blank refused to waive it dispite our difficulty. I think this sums up the kind of underhand company you are dealing with should you use them. In all our years of business I don't actually know of another company that sneaks in renewal contracts without any warning or message of any kind telling you it's been renewed again. Shocking attitude to its customer base. Análise coletada por e hospedada no G2.com.

It's okay when it works and you don't have to make changes, have issues or need engage with them. Análise coletada por e hospedada no G2.com.

The customer service absolutely atrocious. An endless auto attendant effectively keeps telling you to go away, check the help pages and reminds you that they are open 24 hours. That's if you can find the phone number. If you have a general query that doesn't relate to an account, they will just hang up on you. I guess that they don't get stats for it. What takes a phone call when dealing with GlobalPay, takes a ticket being logged with a promise of a follow up call at a date and time to later be specified. I have engaged with our accounts department to move away from them before we have an actual payments issue that required support. Análise coletada por e hospedada no G2.com.

I like that worldpay has great integration with Evet practice. there fees are very reasonable and they seem quick with issuing returns. I feel as though it is an upgrade vs. our previous company Análise coletada por e hospedada no G2.com.

customer service is sometimes lacking. never email you will go back and fourth without the issue being handled you have to call. sometimes the website is difficult to navigate but you do gwt used to it. Análise coletada por e hospedada no G2.com.

Eu gosto das opções simples para escolher, não há confusão na seleção. Os clientes usam o software facilmente. A integração perfeita também é indispensável! Análise coletada por e hospedada no G2.com.

Não é o site mais chamativo, mas, novamente, é financiamento, e você só precisa saber o que precisa saber. E isso é fácil de ver. Análise coletada por e hospedada no G2.com.

Worldpay integra-se com nosso software médico e impede que percamos pagamentos aplicados em contas. Análise coletada por e hospedada no G2.com.

O atendimento ao cliente é terrível. Tive que ligar várias vezes sobre diferentes questões e tive problemas para resolver qualquer coisa. Tudo, desde gerentes anteriores sendo reintegrados na conta após terem saído há 7 anos, até ter dificuldade em receber as informações para se tornar compatível com PCI, as chamadas telefônicas duram sempre no mínimo 30 minutos, com mais da metade desse tempo em espera ou sendo transferido de um departamento para outro. Uma pessoa tentou me explicar como funcionavam os cartões de crédito, e apesar de eu fazer a mesma pergunta de várias maneiras diferentes para tentar ajudá-los a entender, ainda fui culpado pelo problema que estava tendo naquele momento. As taxas estão constantemente aumentando, e sempre sinto que eles não se importam com seus clientes quando tento ligar. Análise coletada por e hospedada no G2.com.