To preface - I think Unbabel as a company and a product has the best of intentions, and would probably work well for a large majority of use cases. Its support translation tool (integrated into Zendesk ticketing) is second to none, and works almost flawlessly, delivering pretty solid translations quickly - our agents had no trouble adjusting to using it and incorporating it into our standard workflows. The concept of varying "pipelines" of translation quality, dependent on cost, it a good one also - and it is very clearly outlined as to how it works when you onboard. The customised portal that Unbabel offers is a reasonable manner of tracking workflow, although could be improved.
On an implementation level, the team you are assigned is incredibly friendly and are (in most cases) very responsive and able to solve issues that arise along the way. Weekly syncs are useful and where they are not available to support, their own support team is there offering technical expertise promptly and effectively. Análise coletada por e hospedada no G2.com.
We were sold on the idea that Unbabel's full-PEMT pipeline (their highest quality AI-assisted option) would deliver near indistinguishable levels of quality from full human translation - this used in combination with their Zendesk Guide integration for our Help Centre. Our content was very technical, and unfortunately in use it turned out that their model was not capable of handling the complexity of the writing. Even though a significant amount of it went via human translators, the context as to our product, the terminology and things such as gendering (in German, for example) - were not able to be communicated and delivered effectively.
In addition, their Zendesk Guide integration was poor and lacked a number of very simple features - such as bulk article selection & accurate translation statuses.
Although there is so much focus on AI nowadays, there are simply some areas that AI cannot match a human for - and complex translation (even in better trained model languages such as French & German) is one of those aspects. Análise coletada por e hospedada no G2.com.
Avaliações em Vídeo
Por que Unbabel Funciona
197 de 198 Avaliações Totais para Unbabel
Sentimento Geral da Revisão para Unbabel
Entre para ver o sentimento das avaliações.
Unbabel is a fantastic tool for businesses looking to bridge language gaps. The mix of AI and human editors ensures accurate, natural translations, and it integrates seamlessly into workflows. It’s easy to implement, has responsive customer support, and is used daily in our operations. Multilingual communication has never been easier. Análise coletada por e hospedada no G2.com.
Unbabel is great, but it has room for improvement. Customizing translations for niche industries takes time, and real-time speed for live chats could be faster. Pricing might also be a bit high for smaller businesses. Still, it’s a solid tool overall! Análise coletada por e hospedada no G2.com.
- rápido
- qualidade geral boa
- fácil de usar
- fácil de treinar outros sobre isso Análise coletada por e hospedada no G2.com.
- às vezes, não envia no prazo de 1 minuto e minha equipe não tem certeza do que fazer. Às vezes, eles usam outro sistema de tradução ou continuam enviando mensagens e, em seguida, o cliente recebe mais de uma resposta
- tem limitações, então não pode substituir humanos em 100%
- eles nem sempre informam sobre problemas com o sistema - ficam surpresos quando eu relato isso a eles às vezes
- não pode traduzir imagens que estão incluídas nas mensagens dos clientes. A mensagem é traduzida, mas se na imagem houver informações importantes em língua estrangeira, os agentes não as entendem Análise coletada por e hospedada no G2.com.
I like that Unbabel blends AI with human editing, so the translations are usually accurate and natural. It saves a lot of time compared to doing everything manually. Análise coletada por e hospedada no G2.com.
Sometimes, the translations still need tweaking, and response times can be a bit unpredictable. Análise coletada por e hospedada no G2.com.
I can easily translate my article content within Zendesk.It saves me so much time ! The translated content is already imported with the Zendesk tool.
It was easy to implement, to integrate and the support is quick and efficient.
I use it on a weekly basis, and won't change for another tool. Análise coletada por e hospedada no G2.com.
I would love to receive a notification when the translation is done Análise coletada por e hospedada no G2.com.
I love the idea of conversating with someone else in another language with an amazing vocabulary and anonymity that come with customer support. Análise coletada por e hospedada no G2.com.
Nothing, I didn't find anything I didn't like about it! There are a lot of great features! Análise coletada por e hospedada no G2.com.
Nossos agentes podem falar com todos os nossos clientes através do Unbabel. Eles entendem o que os clientes querem e podem gerar uma resposta apropriada. Análise coletada por e hospedada no G2.com.
Às vezes, o processamento parece demorar mais, causando dúvidas sobre se a tradução está sendo processada corretamente. No final, no entanto, estas sempre são concluídas corretamente. Análise coletada por e hospedada no G2.com.
I particularly appreciate several aspects, but mainly fast and efficient translations I can rely on. As well as ease of use, since the platform is user friendly! Análise coletada por e hospedada no G2.com.
Maybe occasional AI inconsistencies? since some complex or nuanced texts may still require extra refinement. Análise coletada por e hospedada no G2.com.
Tenho grande experiência desde a discussão de negócios até o suporte pós-venda. Os gerentes de conta, desenvolvedores e equipes de suporte ao cliente são engenhosos e muito responsivos às minhas solicitações.
Estou muito satisfeito com os serviços e o profissionalismo deles. Análise coletada por e hospedada no G2.com.
Houve alguns soluços de atraso na experiência de tradução que estão afetando meu suporte ao cliente em tempo real, talvez a equipe pudesse analisar isso e fazer melhorias. Análise coletada por e hospedada no G2.com.
I am thoroughly impressed with Unbabel's effectiveness as a translation tool. It has proven to be an invaluable asset for our company, providing accurate and reliable translations. The cost-effectiveness of Unbabel is a standout feature, offering exceptional value for the services provided. Even with the basic tier, the quality of translations meets our expectations, making it a budget-friendly solution. The customer success team's responsiveness has been commendable, ensuring a smooth user experience. Análise coletada por e hospedada no G2.com.
While Unbabel is generally a robust tool, there are a few areas where improvements could be made. The customer support team sometimes takes a considerable amount of time to identify the root cause of certain issues and propose solutions. Additionally, despite the existence of a glossary for the translation engine, we have observed instances where it is overlooked, leading to inaccuracies. There have also been occasional bugs that prevent Unbabel from delivering translations directly to end users. However, it is worth noting that the system still ensures delivery to agents, allowing them to manually forward the translations. Despite these minor drawbacks, our overall satisfaction with Unbabel remains high. Análise coletada por e hospedada no G2.com.
