Avaliações e Detalhes do Produto de TeleCMI

We are using TeleCMI, and it has been very useful for our marketing needs. When a customer calls our marketing number, we can see their details after the call is answered. TeleCMI also allows us to track which agent answered the call, making it easy to manage and monitor our team. Overall, it’s a great tool for our business.

The most we like is that outbound calls which are integrated with our CRM. Initially We have request a few new enhancements to them, where their product team delivered it by a week of time. Análise coletada por e hospedada no G2.com.

We have been using TeleCMI for past 5 years but still no dislike. The System is running smooth. Análise coletada por e hospedada no G2.com.

We appreciate TeleCMI for its easy-to-design IVR flows that enhance customer experience.

Our API platform is integrated with TeleCMI, which makes it easier for us to seamlessly integrate with TeleCMI.

As a CRM provider, we offer an additional facility to directly make calls from our CRM. TeleCMI provides such an SDK facility.

Also we get the prompt support from TeleCMI team which is more helping us Análise coletada por e hospedada no G2.com.

Looking for App name filter in the dashboard. Other than that it is easy to use platform. Análise coletada por e hospedada no G2.com.

We like that TeleCMI provides the supports of both domestic and international needs. It offers especially with the availability of local numbers like Singapore, Malaysia, Philippines, Thailand, USA, and UK. which we couldn’t access before with the other Vendors.

They also offers call monitoring, recording, and reporting features, making it easy for us to manage and review the call performance. The user-friendly interface and other features helps us to update our call flow immediately. Previously which we need to work for a half day to make it live. Análise coletada por e hospedada no G2.com.

There are areas where improvements could be made, particularly in billing report and invoice generation.

Some customization requests also take longer than expected. Análise coletada por e hospedada no G2.com.

We like the internet-based IVR calling solution from TeleCMI. Previously, we used the IVR service where the incoming IVR calls landed on the agent's phone number. If any network issue happened on the agent's phone, the calls would get missed. But in TeleCMI, there are both options for flexibility.

Apart from this feature, we like the easy-to-use dashboard interface and customer support. Análise coletada por e hospedada no G2.com.

Currenlty there is no issue has been face. Análise coletada por e hospedada no G2.com.

We have been using TeleCMI daily for the past 8 months, and it has been incredibly helpful in managing all our customer calls. The platform has significantly streamlined our communication process and enhanced our efficiency. Additionally, the setup is simple, and their 24/7 support ensures a smooth experience at all times. Análise coletada por e hospedada no G2.com.

It would be great to have more flexibility when it comes to enriching activity information, especially in the call logs. Análise coletada por e hospedada no G2.com.

TeleCMI has been instrumental in helping us connect with our prospects efficiently. It streamlines our communication process, making it easier to manage our business in a simple and effective manner. Análise coletada por e hospedada no G2.com.

Everything works perfectly, the report section and UI could be improved for an even better experience. Análise coletada por e hospedada no G2.com.

We have been using TeleCMI for the past two years, and it has been an incredibly helpful tool for tracking our agents' performance. Its detailed and accurate reporting has significantly improved our productivity and provided us with valuable insights to optimize our operations. Análise coletada por e hospedada no G2.com.

Looking for the better UI and also the mobile version for the admin. Análise coletada por e hospedada no G2.com.

Os serviços de API personalizáveis tornam a integração com nossos sistemas existentes perfeita, e a equipe de suporte deles é sempre rápida em responder.

Os recursos do TeleCMI, como análises em tempo real e o rápido processo de implantação, realmente melhoram nossas operações.

A plataforma é intuitiva e nos permite gerenciar grandes volumes de chamadas de forma eficaz. No geral, o compromisso do TeleCMI com a satisfação do cliente e as constantes melhorias de recursos superaram nossas expectativas. Análise coletada por e hospedada no G2.com.

Embora a plataforma funcione de forma excelente, gostaríamos de recursos de relatórios mais avançados integrados na interface sem a necessidade de desenvolvimento personalizado. Análise coletada por e hospedada no G2.com.

Isso está nos ajudando a manter a privacidade, pois os agentes de chamadas não conseguem ver os números de telefone reais dos chamadores.

Temos usado o TeleCMI para a funcionalidade de mascaramento de chamadas e gostamos da forma como é implementada. Eles oferecem várias opções, como APIs e SDKs, para iniciar chamadas. Análise coletada por e hospedada no G2.com.

Não há desagrado com o serviço até agora. Análise coletada por e hospedada no G2.com.

Being cloud-based users can access it from anywhere, making it great for remote teams. Análise coletada por e hospedada no G2.com.

Looking for the mobile application and also the report section can be enhanced. Análise coletada por e hospedada no G2.com.