Prós e Contras de InsideSales

the task function. I love that I can upload a lead and it tells me when I have to call them. Much of my day used to be spent figuring out who to call. Now I can just call call call. Análise coletada por e hospedada no G2.com.

there should be a calendar tool where you can select when to start a person in a play and move around tasks based on your workload. If I add 20 people day 1 then 20 people day 2 the 30 people day 3. the overlapping tasks sometimes make it so there are 70 on the same day. It would be nice If I could select some to move out, or start later. Análise coletada por e hospedada no G2.com.

Nothing - required to place characters in this box. Análise coletada por e hospedada no G2.com.

Sadly, this tool went downhill dramatically after the buy-out from Aurea. They laid off all of the employees and brought in people who could not support customers. I used this tool daily, and the functionality compared to all of the other competitors we reviewed when leaving InsideSales was laughable. Please. do not move forward with this software. Análise coletada por e hospedada no G2.com.

Nothing now. typing this to fill in space. Análise coletada por e hospedada no G2.com.

Lack of relevant responses from support services. Análise coletada por e hospedada no G2.com.

It was simple to start using. That's the extent of my positive experience. Análise coletada por e hospedada no G2.com.

Xant/InsideSales seems like it will sync easily with Salesforce and eliminate inefficiencies but after months of trying to use the workflows and sync with Salesforce, I experienced nothing but issues. Calls dropping, syncing with incorrect accounts, and not writing back were all issues that were ongoing. Análise coletada por e hospedada no G2.com.

Nothing now. I used to love their Playbooks software. Although, since the buyout from Aurea, their customer service has gone down the drain. Support became non-existent Análise coletada por e hospedada no G2.com.

Lack of transparency for support and updates. Support tickets remain open for days. There is constant unexpected downtime with no resolution for days without identification of the root cause. Support documents are out of date, and they don't ever get updated. After Aurea bought InsideSales, they gutted the staff, brought on independent contractors who could not provide any support, and then raised all the prices for their services. Análise coletada por e hospedada no G2.com.

As campanhas automatizadas são ótimas para BDRs, mas não são as melhores para AEs que precisam de uma abordagem mais personalizada para gerenciar seu pipeline. Eu gostei de como você poderia ligar diretamente do Salesforce. Análise coletada por e hospedada no G2.com.

Era um pouco difícil de usar e não era o melhor para Executivos de Conta. Seria bom usar apenas para campanhas de BDR. Análise coletada por e hospedada no G2.com.

Playbooks é uma ferramenta incrível para me ajudar a lidar com meu portfólio de negócios de forma estratégica e precisa, enquanto me proporciona uma ótima visão dos meus clientes de uma maneira que só me ajuda a vencer! Fácil de usar e fácil de seguir os passos, permite-me organizar meu dia com facilidade e atender às métricas e KPIs da minha empresa. Esta ferramenta me torna um vendedor melhor. Análise coletada por e hospedada no G2.com.

Neste ponto, os aspectos positivos superam os negativos, mas uma coisa que eu gostaria de ver é a capacidade de enviar um e-mail para várias pessoas, o que ainda não é possível com o Playbooks. Análise coletada por e hospedada no G2.com.

The automated selection of accounts is useful. That's where it stops, unfortunately. Análise coletada por e hospedada no G2.com.

It has a very unintuitive interface. For example: It's not clear when a bot is active (messaging), buttons and actions are in unexpected or hidden places and navigating the tool is hard for reps. Our company (100+ reps) has needed much support and it always took a lot of time for problems to get solved. We currently have an issue that changes our phonenumbers' country codes so that it looks like we're calling from another country. This is killing to our connection rate, so we're working outside the tool for two weeks already(!) We've worked with it for over a year and, finally, upper management has decided to stop using it. A sigh of relief was audible throughout our salesforce. Análise coletada por e hospedada no G2.com.

The ability to contact leads in real-time with their deep integration with Salesforce Análise coletada por e hospedada no G2.com.

I wish they were still offering their Powerdialer product, it was amazing Análise coletada por e hospedada no G2.com.

User Interface and ease of finding information on latest news updates. Provides insight on sales analtyics with historical trending of data. Configuration of snapshots can be done by end user without the need of IT support Análise coletada por e hospedada no G2.com.

Release guidelines and training. There are good amount of updates being released regularly without proper documentation and release notes. It will be really nice to have release notes shared to user community before the release. Análise coletada por e hospedada no G2.com.