Avaliações e Detalhes do Produto de Hiver

Hiver helps our team stay organized and prevents the diffusion of responsibility in email chains with multiple recipients. With shared inboxes for different facets of our business (finance, leasing, etc.), Hiver ensures that the right team member is assigned to each thread. This streamlines our communication, reduces confusion, and eliminates delays. Hiver is part of our everyday - we use the email templates, tags and analytics. Análise coletada por e hospedada no G2.com.

Hiver assigns every email in our inboxes, which can sometimes feel overwhelming. While there are settings to automatically close spam and ‘thank you’ emails, configuring these rules requires additional time and setup. Análise coletada por e hospedada no G2.com.

Before Hiver we were monitoring 4 email inboxes with 4 users all sharing. We were constantly checking eachothers inboxes if we were off for the day, and using our group chat to facilitate if someone had covered an email, etc. Now all our emials are in one place, theyre easy to find, reassign, and create notes for our follow co-workers. We can now see if an email has been handled, and easily switch them between people to ensure we are on top of all of our emails. Análise coletada por e hospedada no G2.com.

The only downside I have found to Hiver is it takes a little longer to find emails that have been previously closed. You can still find them, its just not as fast as it previously was, however i'll still take it as a win. Análise coletada por e hospedada no G2.com.

Hiver realmente funciona bem para organizar os e-mails aos quais preciso dar atenção, ajuda-me a acompanhar os projetos em andamento e mantém-me focado no que preciso fazer para o dia. Análise coletada por e hospedada no G2.com.

Às vezes, o Hiver não carrega completamente no meu e-mail e eu tenho que atualizar. Além disso, ocasionalmente, as tags podem ficar confusas ou serem alteradas acidentalmente por um clique errado. Suponho que poderia carregar um pouco mais rápido. Análise coletada por e hospedada no G2.com.

I like how easy it is to understand the UI. It's easy to follow and it's clear on when my coworkers submit a ticket i know exactly how to help them. Análise coletada por e hospedada no G2.com.

I don't like how sometimes whenever a coworker responses to a past ticket and it reopens the same ticket. They should make it to where the sender has a option to reopen the ticket or just reply back to a message Análise coletada por e hospedada no G2.com.

Hiver let's me see at a glance what my team is working on. I can get detailed stats on our reponse times. We can make notes within the system to ensure we are all on the same page. Setup was much easier than the first product we tried. Análise coletada por e hospedada no G2.com.

Very few downsides. Sometimes an email gets stuck in my inbox after it's closed but a quick x-out of the inbox tag resolves the issue. Análise coletada por e hospedada no G2.com.

I appreciate Hiver's communication regarding updates and work times. The most helpful features are the ability to assign emails quickly and the comments section that is private to our team. It's also very helpful to have access to work inboxes so we can step in if someone in on vacation or away from work. The help team always responds quickly and doesn't sign off until my issue is solved. Análise coletada por e hospedada no G2.com.

Sometimes Hiver doesn't load on my task bar. It's happened only once or twice, and the support team gave me a solution right away, so it wasn't a big deal. Análise coletada por e hospedada no G2.com.

It has been very helpful in organizing assigning and tracking work. It is very helpful to be able to comment and attach files directly to emails that are in discussion. It also helps with being able to organize my inbox to focus on what I need to. I would very much recommend this product and look forward to its future generations. Análise coletada por e hospedada no G2.com.

It'll be nice when Hiver can integrate with even more utilities and tasks. A native integration with Threo would be very helpful. Análise coletada por e hospedada no G2.com.

We were looking for a solution for a shared customer service inbox that allowed us to assign emails. Hiver did this and more. There were lots of features that we loved- email templates, auto responses & analytics were some of my favotires! We used Hiver on a daily basis and were able to keep organized. It was so simple to install and learn to use. Análise coletada por e hospedada no G2.com.

I tried using the CSAT and everytime we closed an email it sent the survey but if a customer responded to the email instead of clicking an answer it would open the email back up and it was an endless cycle so eventually I just turned it off.

You have to use Chrome browser to utalize Hiver. Análise coletada por e hospedada no G2.com.

Hiver é fácil de usar e implementar. Minha equipe pode usar facilmente as caixas de correio compartilhadas para acessar todos os e-mails necessários e trabalhar a partir daí. Hiver tornou isso fácil. Análise coletada por e hospedada no G2.com.

Eu adoraria poder ter um determinado usuário com um tipo de conta diferente e não ter que mover toda a minha organização para um nível de preço diferente para desfrutar de certos recursos Pro. Análise coletada por e hospedada no G2.com.

O fato de não ser necessário copiar todos que precisam ter acesso a uma informação de e-mail, apenas tê-la em uma caixa de entrada compartilhada e ter essa pessoa como usuária da caixa é suficiente. As notas são bem legais, dessa forma a equipe pode deixar informações importantes para outros membros da equipe sem enviar e-mails. Análise coletada por e hospedada no G2.com.

Não exatamente desgosto, mas as automações são um teste de cérebro. Análise coletada por e hospedada no G2.com.