Prós e Contras de Handbid

We liked how customizable Handbid is. The staff is also very helpful and responsive! Análise coletada por e hospedada no G2.com.

The downside of using Handbid is just the downside of using any online auction platform. People who are not familiar with apps and technology and prefer physical bid sheets are excluded or reluctant to join in. Análise coletada por e hospedada no G2.com.

The payment process and efficiency of staff Análise coletada por e hospedada no G2.com.

I like everything about Handbid, not complaints Análise coletada por e hospedada no G2.com.

Handbid is very user friendly, both for bidders and admin users. Análise coletada por e hospedada no G2.com.

No complaints in the last two years i've used it. Análise coletada por e hospedada no G2.com.

O aplicativo é muito fácil de usar e a solução perfeita para um evento de baixa necessidade. Gostamos muito que os convidados possam pré-carregar seus cartões de crédito para pagamento. Análise coletada por e hospedada no G2.com.

Nós não temos desvantagens no produto atualmente. Análise coletada por e hospedada no G2.com.

Great platform for the price. Runs auction well. Wonderful customer service and support. Análise coletada por e hospedada no G2.com.

Limited functionality for household or couples looking to pay through the same account. Bidders vs Guests vs Invites can get confusing. Análise coletada por e hospedada no G2.com.

A facilidade de uso e quão intuitiva a plataforma era Análise coletada por e hospedada no G2.com.

Alguns problemas para localizar o leilão para alguns convidados se registrando. Análise coletada por e hospedada no G2.com.

Adoramos trabalhar com a equipe da Handbid, eles foram muito prestativos e conhecedores sobre o produto. O software era fácil de usar tanto do lado administrativo quanto da experiência do usuário. Nossos convidados adoraram esta plataforma. Também apreciamos muito o suporte no local fornecido, Inga é a melhor! Análise coletada por e hospedada no G2.com.

Havia algumas funcionalidades que não existem na plataforma que tornariam nosso evento mais fácil de executar, mas isso não é uma desvantagem da plataforma, apenas "desejáveis". Análise coletada por e hospedada no G2.com.

The software seems to work efficiently in regards to transactions. Análise coletada por e hospedada no G2.com.

There is not one report that provides all the data needed for internal accounting reports. When patching together data from Handbid, Stripe and internal systems, it would be greatly appreciated to have one comprehensive report that lists auction items, amounts, fees, bidders, bidders' contact info and item name/description. Patching together data is time consuming because I am constantly having to proof in order to ensure internal reports are accurate. For example, there is one report that lists all the components of the address except for the State. I had to extrapolate this data from the invoice report that had listed the full address in one long stream. Auction are data intensive from collecting donations to the usage of an auction platform. Creating one comprehensive report will greatly reduced time and effort on my end. What is frustrating is that I gave this same feedback 2 years ago.

Moreover, there is no proactive customer service. No review 1:1 review of the contract that led to a misunderstanding of deliverables. Emailing the support desk was OK, but not once did anyone reach out to check on my progress or if there were any questions, nothing. There used to be a weekly Zoom call to review the process and tools available in Handbid. That is not even available anymore. This would've helped me to better understand the functions and the why's behind some of the data components vs making assumptions.

Due mostly to the lack of proactive customer service, we will be searching for alternatives for our next auction. Análise coletada por e hospedada no G2.com.

Capacidade de otimizar quando há falta de pessoal e tornar a cobrança de pagamentos rápida. Análise coletada por e hospedada no G2.com.

Isso requer revisões. Desafios de imagem. Análise coletada por e hospedada no G2.com.

The support and instructional videos have been keep to our success. The app is very easy to use and our event guests have been very pleased. It has helped us increase our revenue. Análise coletada por e hospedada no G2.com.

The only thing I don't like about Handbid is when I upload a picture for the auction the sizing option cuts off images that are vertical so they fit in the horizontal space. Análise coletada por e hospedada no G2.com.