Principais Alternativas de Extensiv Order Manager Mais Bem Avaliadas
What we like about Skubana is that it seems like the program was designed by an actual business owner who has skin in the game themselves. In other words, this isn't just a program designed by people who think they understand what multi-channel sales entail, but it's made by someone who actually sells across multiple channels.
I'll keep this short, but we started with a competitor (Jazva) who promised the world to us, but failed to deliver in every way possible. My expectations were pretty low at that point for finding another solution. To my surprise, Skubana not only listened to our business needs, but actually delivered on them and continue to do so to this day.
In addition, unlike the prior company, they didn't set us up with an account manager for a month and then afterwards steer us to Tier 2 support who didn't understand our business. Instead, we've been working with a dedicated Account Manager, Alyssa, who studied our business up front and understands what we need as every business is different. When Alyssa goes on vacation, they have backups that understand our business and usually answer emails within an hour or two.
Back to what we really like and why we ultimately decided to continue with Skubana. There are plenty of companies out there that can combine sales channels (ie: eBay, Amazon, BigCommerce, Newegg, etc) which is great, but what good does that do if you don't have any data to better understand what channels are performing well, what the actual profit margins are of your products, how much you spend on advertising, ROI's, etc? We needed a program that offered all of that, so we could make better, smarter business decisions.
This is why we chose Skubana -- they offer an Analytics section that no one else has (and we searched far and wide after the Jazva disaster) and with some slight tweaking on our end to organize the data, we now have weekly, monthly, quarterly and yearly reports that can be generated in a matter of minutes that shows us channel performance, SKU performance, etc. It's truly amazing. When I worked at a Fortune 500, we would pay millions for this data via Nielsen (don't get any ideas Skubana haha), so this is extremely valuable.
Lastly, I just want to touch again on the customer service aspect. While we've only had experience with one other company similar to Skubana, I can tell you that this customer service is unmatched. Again, you get an Account Manager that understands your business and is there for you. You don't get some setup specialist who is going to leave you after a month. They're here to stay. In addition, their programmer actually responds to you, which is awesome. You don't get the ol', "we'll talk to your programmer and get back to you" line -- Wali actually worked with us on a couple of things that we needed help on. In addition, as every business is different, Judah, has helped us partner with different companies that also tie into Skubana and has given us valuable information on how to setup our own API tie in (we're looking at integrating Newegg.ca, BestBuy.ca).
NET: This is a fantastic company that, in my opinion, actually understands what multi-channel sales are and how businesses are run. We love them! Análise coletada por e hospedada no G2.com.
While there are a few nuances with the UI, it's not really something worth criticizing -- rather, just small things to get used to.
What I would like to see them improve (and they've said they are working on it and I sincerely believe them) is how they show their Analytics. While they have a ton of data, as mentioned above, it's not all in a neat report that's easily digestible. In other words, you won't see Pivot Tables to easily see the data, but rather the data is scattered a bit across multiple tabs.
But, what we did to cater this to our own needs is create a spreadsheet where we copy / paste the data into (takes about 10 min) which then allows us to better analyze things.
This is not a dealbreaker by any means and as I've said above, no other company that we've researched has this type of data. If Skubana can make their Analytics module a little more user friendly, it'd be lights out for the competition. Análise coletada por e hospedada no G2.com.
65 de 66 Avaliações Totais para Extensiv Order Manager
Sentimento Geral da Revisão para Extensiv Order Manager
Entre para ver o sentimento das avaliações.
A melhor parte sobre o uso do Extensiv Order Manager pela Bulu tem que ser uma disputa entre a Interface do Usuário e o Atendimento ao Cliente. Tentamos uma dúzia de opções e a Extensiv está lá como a número 1! Graças à Extensiv, podemos dizer que na Bulu - We Do The Tricky Ship™. Análise coletada por e hospedada no G2.com.
Porque na Bulu, fazemos o Tricky Ship™ e isso mantém a Extensiv ocupada adicionando recursos. A Extensiv está completando muitas atualizações de software rapidamente, então se eu tivesse que escolher algo com que a Bulu tem desafios, é simplesmente acompanhar todas as novidades da Extensiv :) Análise coletada por e hospedada no G2.com.
Extensiv Order Manager serve como um sistema intermediário de OMS / ERP leve bastante sólido que pode lidar com roteamento de pedidos, cumprimento, criação e rastreamento de pedidos de compra e suporta muitas integrações para outras ferramentas e recursos. Análise coletada por e hospedada no G2.com.
A funcionalidade do Orderbot do Extensiv Order Manager é boa, mas poderia ser melhor. Especialmente quando se trata de cumprimento de pedidos mais complexos e envio. Muitas vezes, descobrimos que temos que realizar etapas manuais ou encontramos os Orderbots do Extensiv falhando de maneiras que não fazem sentido (funciona em uma abordagem de função E, não em uma abordagem de função OU), então nos vemos corrigindo manualmente os erros que ele cometeu no roteamento devido à sua falta de lógica OU. Análise coletada por e hospedada no G2.com.
Simplificação de bots de pedidos levando a um processo de gestão de pedidos automatizado. Análise coletada por e hospedada no G2.com.
A comunicação com EDI deixa algo a desejar Análise coletada por e hospedada no G2.com.
Skubana's orderbots provide an easy-to-implement, easy-to-adjust way to modify (within limit), route, or set-aside orders based on a variety of triggers. Their rules engine is sufficiently robust to allow most order changes we need to make between ecommerce olatfoirim and 3PL. Análise coletada por e hospedada no G2.com.
1. We requested Extensvi launch a new carrier in September, which one fo their tech support reps mentioned should be an hour-long job. The OM team did not coordinate ith the IM team on the need, and we reached our deadline for launch with a half-baked solution, Unfortunately no one on the OM team at Extensiv knew the IM team was in the dark, and they assumed things had been teed-up on the IM platform appropriately. They blamed any handoff issues on us or our 3PL wasting weeks and critical resources for all involved. Once the gap was discovered, their team began the build but hit the holiday code freeze prior to launch,. In mid-January, they reported the fix had passed Q A. and we were ready to implement. We integrated the carrier within one week and began live-fire testing. Despite having 5 months to fix tand QA he issue, the handoff between Extensiv IM and OM failed. They promised a resolution within a few days. It's now been another month and despite our polite, but persistent attempots we have received no response/uodate in two weeks.
The complete lack of process /coordination between their IM and OM teams is something you might expect in the first six months after a business combination. But to have these issues ongoing nearly two years later
2. The failure to distinguish between kids and bundles prevents us from exploding bundles, but not prepackaged kits when both exist in the same order.
3) The inventory management and forecasting system has not provided the upside our product team was seeking. Because they do not have a direct API connection to our 3PL, we have to rely on batch order handoff via FTP and once-daily inventory updates.
4., The universal log-in to all Extensiv systems has been a burden to us because we work with OM directly by our 3PL has three relationship with IM. Análise coletada por e hospedada no G2.com.
Orientação inicial sobre o lançamento ao vivo
Capacidade de configurar a lógica sobre como atender usando orderbots Análise coletada por e hospedada no G2.com.
O suporte após o lançamento teve profissionalismo questionável. Explicamos nosso modelo de negócios e operações em detalhes durante o processo de vendas, e o sistema não atendeu às nossas necessidades, apesar das promessas feitas. Explicamos claramente como não estava funcionando para nós e que havíamos descontinuado o uso. Mas, em vez de serem centrados no cliente e nos permitirem parar de pagar, eles nos obrigaram a pagar os 6 meses restantes do contrato de 1 ano. Análise coletada por e hospedada no G2.com.
Skubana torna muito fácil gerenciar pedidos e atendimento multicanal. É uma ferramenta essencial para o nosso negócio de comércio eletrônico com vários canais de vendas diferentes e parceiros de atendimento. Skubana nos permite ter tudo conectado em uma única plataforma, nos dando muita flexibilidade para direcionar o volume para armazéns específicos. As ferramentas de bot de pedidos também são muito importantes, pois automatizam grande parte do processo de gerenciamento de pedidos, economizando tempo e dinheiro.
Além disso, devido à capacidade do Skubana de se integrar com todos os nossos canais de vendas e armazéns, permitiu uma mudança rápida e tranquila de FBA para FBM durante os primeiros dias da pandemia em março de 2020, quando os tempos de atendimento da FBA com a Amazon atingiram atrasos de 3-4 semanas. Análise coletada por e hospedada no G2.com.
As configurações para certas ações nem sempre são simplificadas e exigem ir e voltar com o Suporte por, às vezes, vários dias para configurar certas configurações/ações de conta. Análise coletada por e hospedada no G2.com.
Easy to navigate, very intuitive system, Great customer support. Análise coletada por e hospedada no G2.com.
Sometimes the system times out if processing too many orders. Análise coletada por e hospedada no G2.com.
A facilidade de uso para o processo de gestão de pedidos desde o pedido de compra inicial até o recebimento das mercadorias. Abrange todas as bases para a gestão de inventário multicanal de uma maneira fácil de usar. Análise coletada por e hospedada no G2.com.
Falta de flexibilidade nas exportações de dados para a função contábil. Minha maior reclamação é que sempre terei que reconciliar o Skubana com minha solução contábil. Atualmente, a empresa está me enviando um relatório ad-hoc quando isso realmente deveria estar integrado na interface deles. Análise coletada por e hospedada no G2.com.
Software incrível! Simplifica meu negócio e reduz tremendamente os custos operacionais basicamente como um sistema ERP. Gera automaticamente pedidos de compra à medida que meu estoque é vendido. Acompanha o estoque da Amazon, do meu armazém e de 3PLs! Também integra-se ao Shopify e muitas outras plataformas, recomendo muito. Análise coletada por e hospedada no G2.com.
Adoro! Ajudou muito o nosso negócio :) Análise coletada por e hospedada no G2.com.
