Prós e Contras de Datto RMM

Eu uso o Datto RMM todos os dias para gerenciar os computadores em nossa organização. Ele tem todos os recursos necessários, aplicação fácil de políticas, gerenciamento de alertas e dispositivos. Muitas maneiras de filtrar dispositivos, alertas, software, você escolhe! Uma vez instalado em um dispositivo, o Datto filtra todas as informações de hardware e software desse dispositivo, como número de série, nome do computador, capacidade de acesso remoto rapidamente, executar comandos do PowerShell sem conectar ao laptop, navegar por arquivos locais e executar tarefas, instalar software. Ele pode ler as informações de hardware. Fácil de instalar e integrar, o suporte ao cliente é excelente. Análise coletada por e hospedada no G2.com.

No momento, não há partes do aplicativo de que eu não goste. O aplicativo é atualizado com frequência e novos recursos são adicionados. Análise coletada por e hospedada no G2.com.

Gosto da simplicidade do software e de como ele me permite trabalhar remotamente para atender às necessidades dos meus clientes. Ter o agente OnDeman RMM é útil para ajudar clientes remotos que não estão pagando por todos os recursos, mas ainda precisam de assistência. E na minha área há muitas comunidades remotas e ilhas que não têm acesso a suporte técnico localmente. Isso me permitiu expandir meus serviços para muitas comunidades afastadas. Análise coletada por e hospedada no G2.com.

Eu acho que o software pode ser lento às vezes. Especialmente ao estabelecer o agente RMM em um dispositivo cliente que é um pouco mais antigo. Mas após a espera (5-30 minutos) tudo funciona como deveria. Análise coletada por e hospedada no G2.com.

É seguro e fácil de usar, além de ser muito completo, permite mais opções que seus concorrentes e é escalável, e fácil de implementar e integrar, o que melhora a produtividade e a responsividade do suporte que é oferecido. Análise coletada por e hospedada no G2.com.

Em ocasiões, os Jobs Massivos (mais de 50 equipes) param de funcionar, não há nenhuma opção para ver em qual processo parou. O que obriga a eliminar o job e executá-lo novamente. Análise coletada por e hospedada no G2.com.

Datto is quite easy to use, I didn't have to train much to use it. Youcould tweak as much as you want, even on a not-so-good internet connection, you could turn off some features to reduce bandwidth consumption. Great user interface and doesn't eat up your screen space, users hardly notice the client is even running on their device as it leave close to no footprints. No crashes, and good security feature, in the sense that you could ensure user's screen is locked as soon as you disconnect, ensuring no unauthorised access to user's device. Análise coletada por e hospedada no G2.com.

Nothing. I like the fact that it just works. Análise coletada por e hospedada no G2.com.

I like the availability of all key information needed in a moments notice, as well as the control and tools built in, and the extensive metrics to go off. I've been using Datto RMM for a few years now, and it has been the most useful tool in my arsenal. The interface is beatiful and easy to navigate to get to what you need. Deploying and implementing the agent is a breeze and happens swiftly with many options. The support has been impeccible compared to other services, and I use this software every day. The benefit of Datto RMM is it's ability to integrate with key systems and deploy across our domain with ease. Análise coletada por e hospedada no G2.com.

I do wish it was easier to etablish the endpoint on MacOS devices, however that is more of an Apple issue and less of a Datto RMM issue. Análise coletada por e hospedada no G2.com.

The speed and the smooth detection of activity in the devices, even if they are just starting up! We notice that it detects activity when other tools get disconnected (For example, during the light blue update screen). Another great tool is the fact that you can install programs using just jobs, which makes the onboarding and implementation easy, even if you just have access to a Domain controller that allows you to populate the agent using it. Análise coletada por e hospedada no G2.com.

I would like to suggest an easier way to create personalized jobs (To add third party software in the installer jobs) . Additionally, I've noticed that the Datto Desktop application has a variety of features, but not everyone on my team is utilizing them. I believe it would be beneficial to promote the desktop application more, as it provides a comprehensive interface for managing services, files, and much more.

Another suggestion is to integrate a command shell (CMD) directly into the web platform. This would allow users to access devices more quickly, which would be especially useful for tasks like changing local passwords. Since we frequently need to make such changes, adding this feature would significantly improve the processing speed and overall efficiency of these requests. Análise coletada por e hospedada no G2.com.

- You can make custom script and deploy them to devices.

- It supports connection with ESXi, printers and also SNMP devices, so you have monitoring on one location.

- Gives me an easy over view all the devices and can create filters and groups of devices/customers to apply Policies and scripts correctly.

- The build in Web remote funktion is awesome, so you don't need to use an agent to connect to a device.

- It has integration with ITGlue, so you can find and paste customers device logins with opening a seperat window.

- Possible to give custom permissions to customers

- Can give mail alerts and also through Webhooks Análise coletada por e hospedada no G2.com.

- As an MSP would I love to see more, that it be possible to make small changes to policies for some customers, but they are all based on a Global Policy. You have to create custome policies for the customers, who want something else, a small help is that you are able to copy existing policies.

- Web remote is awesome, but sometimes is it a bit slow.

- Better permission control for MSP users, fx you have to be administrator to create a new site, but our normal users should need this, so to many permissions Análise coletada por e hospedada no G2.com.

Datto RMM oferece um excelente equilíbrio entre recursos poderosos e facilidade de uso. Foi bastante fácil começar e colocar em funcionamento.

Como usuário de outros produtos da Kaseya, como Autotask e IT Glue, as integrações são as melhores que já vi.

Não sou muito fã de scripting, então a biblioteca de scripts pré-aprovados e o número de fornecedores que têm integrações é ótimo.

Gosto de poder obter suporte por telefone quando necessário. Análise coletada por e hospedada no G2.com.

Datto RMM pode não ser o RMM mais poderoso disponível, mas cumpre a sua função. Os recursos de gerenciamento de software poderiam ser melhorados. Por exemplo, o RMM não permite desinstalar todos os pacotes de software remotamente.

O suporte para Mac é limitado. Realmente não consigo usar o Web remote em um cliente Mac. Análise coletada por e hospedada no G2.com.

I have used probably 5 or 6 RMM platforms in my career, and they all have their advantages and disadvantages. DattoRMM is great if you are looking for an integrated solution with other Kaseya products. The ability to hop over to other systems in a flash saves time and "Time is Money". But the best thing I like about DattoRMM (and Kaseya for that matter) is their support. Opening tickets and getting service from them to solve problems is a huge deal. Other platforms (CW *cough cough*) had zero support....and what support they had was off shore and the language barrier was a real problem. Kaseya is the elephant in the room for a good reason.....and their acquisition of Datto was a great decision in my book. Análise coletada por e hospedada no G2.com.

I wish there were better and simpler reporting capabilites. Also, I think the widgets on the dashboard can be expended on....or even givin gus the abiltiy to bring in other 3rd party analytics into it so we stay inside Datto. Análise coletada por e hospedada no G2.com.

Convenient, reliable, excellent for inventory tasks, etc. The agent is really easy to deploy and is lightweight, but very powerful. I use it almost daily to administer a fleet of PCs remotely, it is an invaluable tool for a remote IT support person. Análise coletada por e hospedada no G2.com.

I have not had a ton of success with using it for software deployments. We have tried several software packages, and had only moderate success with reacing all needed endpoints. Análise coletada por e hospedada no G2.com.