Avaliações e Detalhes do Produto de Content Guru storm

Functionality

Technical stability

German sales and support team Análise coletada por e hospedada no G2.com.

I don't like the new feature request process. It is a bit time consuming and sometimes slow.

Prices for certain servives/modules ar a bit high. Análise coletada por e hospedada no G2.com.

- Storm is constantly being improved upon based on customer/user feedback. Content Guru's product roadmap, allows us to see the system's future and change our ways of working to be more efficient.

- Storm's FLOW feature allows us to easily and in real-time, update our phone IVR and email routing which allows us to quickly address spike incidents, new product releases and campaigns that we run to make sure we are providing the best customer service possible. Análise coletada por e hospedada no G2.com.

Storm is missing some key quality-of-life features such as:

- Being able to handle conversations such e.g. emails in bulk.

- The search function as it only shows conversations based on the email address/phone number (no keyword search).

- Real-time and historical reporting is very limited in what and how you can report on and is not always intuitive to use.

- Tech support could be more proactive in dealing with and keeping us updated on issues/bugs that have been raised.

- Setting up new queues, agents, service types and routings is clunky and time-consuming.

- UI for admins is very bare and it's difficult to find what you are looking for. Análise coletada por e hospedada no G2.com.

The data reporting is easy to use and provides a lot of informtation.

Storm itself is very user friendly and easy to train others.

The storm team was very responsive and helped set it up quickly as we needed it to go live with no issues for a 24hour phone service. Análise coletada por e hospedada no G2.com.

Some users need to change their headset settings when logging in.

The reporting modules could have a few more customisation options such as changing text size/colour or resizing modules outside of the column limitations. Análise coletada por e hospedada no G2.com.

Generally, I am very happy to have with Content Guru a partner at hand, which I can trust and know that I made the right decision with selecting our partner. Análise coletada por e hospedada no G2.com.

Not always, but sometimes, important roadmap features are getting moved further in the future. So far, this didnt cause critical complications for us. Análise coletada por e hospedada no G2.com.

Facilidade de uso e implementação que pode ser adaptada e personalizada para o negócio à medida que desenvolvemos. Análise coletada por e hospedada no G2.com.

Não há nada que eu não goste no processo até agora. Análise coletada por e hospedada no G2.com.

Está integrado na infraestrutura da Vodafone, tornando-o muito robusto. Análise coletada por e hospedada no G2.com.

Tem tantas opções que pode se tornar complicado às vezes. Análise coletada por e hospedada no G2.com.

Content Guru fez um trabalho fenomenal ao mapear as necessidades do meu negócio e os serviços disponíveis. O Suporte ao Cliente foi incrível, e o fato de que usarei isso no meu negócio todos os dias é uma grande ajuda! Análise coletada por e hospedada no G2.com.

Eu realmente não tenho reclamações significativas. Análise coletada por e hospedada no G2.com.

A disponibilidade de suporte e opções de suporte. A Content Guru ofereceu suporte presencial e remoto sempre que precisávamos. Análise coletada por e hospedada no G2.com.

Tive uma experiência excelente com a Content Guru e a Storm. Análise coletada por e hospedada no G2.com.

the layout, features that allow customizing agent statuses, reports, Análise coletada por e hospedada no G2.com.

the reporting is not always accurate. STORM window keeps popping up when using sales force Análise coletada por e hospedada no G2.com.

As a ccaas administrator i like how easy it is to navigate through storm portal to tend to our contract needs using the predefined modular functionality. The Agent interface can be customised for each contract / role allowing only necessary functionality to be added to make the workspace clear and useable as well as the ability to integrate Case Management systems into a single pane. Análise coletada por e hospedada no G2.com.

STORM Recorder, whilst looks good and is continuuall;y improveming, it its immature and unreliabele in its current state, has been released without integrating into the existing STORM controls, and not opening up the ability to manage the recordings the same. Análise coletada por e hospedada no G2.com.