Principais Alternativas de CDR Call Reporting for Cisco Mais Bem Avaliadas
Avaliações 45 CDR Call Reporting for Cisco
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Variphy has dramatically expanded our troubleshooting toolkit and improved proficiency in the identification, troubleshooting, and resolution of issues. It truly goes above other tools that perform similar yet more simplistic functions and portrays an easy-to-read story of what's truly happening with calls. Análise coletada por e hospedada no G2.com.
While the CDR functionality is truly oustanding, Variphy does struggle with providing additonal value beyond what's provided with a base Cisco VoIP deployment when it comes to Unity and CCX reporting. We'd love to be able to see more useful information for both of these as our usage of both continually expands. Análise coletada por e hospedada no G2.com.
Honestly, what I like best is the support I get from these guys. Almost always same day, and they DO always either figure it out, or work to figure it out. I've never ended a call with them that I felt like they left me wanting or needing more. Análise coletada por e hospedada no G2.com.
So this is something that I had to think long and hard about. If I had to say something that I wished was better, it would be a better 'canned reports' selection. When I first got my hands on Variphy, years ago, I had a lot of "guess and check" to do when trying to eliminate duplicate calls and making sure I was gathering all relevant calls in specific reports. I got it, and it's because of how powerful and robust Variphy is, that made it difficult to get what I wanted, so not exactly a bad problem to have. Análise coletada por e hospedada no G2.com.
If anyone knows how time-consuming it is to look through Cisco CDR, this tool is a must-have. It cuts my time looking for records in half and provides extra stats you don't get from the raw CDR records. We have 100+ locations that we schedule daily reports to be sent so the managers can review call volume and stats for their sites which they love. We used to use different tools for remote phone monitoring and manipulation but Variphy has this functionality built-in so we can consolidate to a single tool which is great for management. The As-Built documentation module is also an added benefit when I need quick reports and not have to clean up bulk exports from the CUCM. Análise coletada por e hospedada no G2.com.
I wouldn't say there are any downsides to using Variphy, but it would be helpful if there were more canned reports based off the phone system type or particular scenario. I am finding I have to use specific filters in order to display the data in a readable manner. Análise coletada por e hospedada no G2.com.
Variphy CDR Reporting converts all the guesswork out of the Cisco CDR export. Cisco likes to make many of the fields into hexadecimal, Unix time, etc, making it difficult to interpret, and Variphy fixes all that! It also puts it all into a nice database, making it VERY easy to search and export CDR records! Análise coletada por e hospedada no G2.com.
Nothing! It's a great product! I can't say enough good things about it. I haven't run across any issues/concerns yet, even after 3 years! Análise coletada por e hospedada no G2.com.
A facilidade de acesso, todos os aplicativos são muito estáveis, e o mais importante, o atendimento ao cliente. Análise coletada por e hospedada no G2.com.
Nada neste momento é desagradado. Ótimo produto. Análise coletada por e hospedada no G2.com.
Every evening at the end of the workday, my team receives a report reviewing abandoned calls, agent stats, and high volume times. These reports allow my management team to reach out to missed opportunities, agent training, and proper staffing on higher volume times. Análise coletada por e hospedada no G2.com.
Variphy offers a wide range of reports for us to utilize. The only feature I would like to see changed is the customization of the report layout within the Variphy reporting. Análise coletada por e hospedada no G2.com.
Variphy é a melhor ferramenta para CDR e relatórios da plataforma Cisco UCM, ponto final. Não é apenas CDR, mas obtém as informações mais recentes do CUCM para que os relatórios possam ser personalizados e adaptados às necessidades da sua organização. O suporte da Variphy é o melhor da indústria. Outras empresas deveriam aprender com eles. Análise coletada por e hospedada no G2.com.
Nada. Nós amamos tudo sobre a Variphy. Análise coletada por e hospedada no G2.com.
As várias opções disponíveis para criar relatórios granulares Análise coletada por e hospedada no G2.com.
Curva de aprendizado. Um pouco confuso entender inicialmente como os layouts de relatórios funcionam. Análise coletada por e hospedada no G2.com.
Todos os aspectos do programa. É limpo e fácil de usar. Análise coletada por e hospedada no G2.com.
Ainda não encontrei um problema, mas entrarei em contato se for necessário quando ou se eu encontrar. Análise coletada por e hospedada no G2.com.
A quantidade de personalização que você pode fazer com os relatórios Análise coletada por e hospedada no G2.com.
É um pouco avassalador com a quantidade de coisas que você pode fazer, mas só leva prática para aprimorar suas habilidades no programa. Análise coletada por e hospedada no G2.com.
