Zoomin Reviews & Product Details

When we started on the journey with Zoomin nearly 3 years ago, we had high expectations and a grand plan for how we would revolutionize our customer’s product content experience. There were moments of doubt as to whether or not we could fully bring our vision to life as we pushed the limits of Zoomin capabilities, but the Zoomin team was relentless in their dedication to find a way.

In addition to having a solid and feature-rich, content delivery platform, what we value most about Zoomin is the true feeling of partnership in every interaction. They are genuinely vested in ensuring their customers succeed with their product. They take the time to understand our goals and our constraints with a solution-oriented focus. We may not always get the feature enhancement we want, but they consistently work with us to find the best way to achieve our goals with the capabilities they can offer and they follow up to make sure we are satisfied with the solution or if we need to tweak it further.

I have worked with many platform vendors throughout my career, and the experience with Zoomin stands out as one of the best from the point of initial sales conversations to implementation to ongoing monitoring and maintenance. We love what we have been able to build together and our customers love it too as seen by a substantial increase in content usage and in their feedback comments. If you would like to explore what we have done with Zoomin to provide our customers with a consolidated and engaging, product content experience, check out learn.jamf.com. Review collected by and hosted on G2.com.

We have faced some challenges with Zoomin feature limitations allowing us to achieve all that we would like to with this platform, but Zoomin is aware of these challenges and responsive to working with us to improve their capabilities and find alternative strategies to achieve our goals. Review collected by and hosted on G2.com.

I’ve been a Zoomin customer for 3 years now, and I’m a big fan of the product and the people behind the product. What I like best about the Zoomin product is that it can provide unified search of information from multiple source systems (and teams), it can make unified search available from multiple touchpoints, and it empowers us to easily control who can access what information.

We’ve been through two major implementation projects during our three years with Zoomin, and in both cases, we were trying to accomplish a lot, in relatively little time. For our initial implementation, we had less than 30 days to convert all of our documentation from FrameMaker to DITA AND go live in the Zoomin docs portal. For the second implementation, we were rebranding the UI, launching a Zoomin-ServiceNow connector for unified search and case deflection, deploying in-product help via a Pendo integration, and rolling out a number of AI features.

In both cases, I was amazed and delighted with what Zoomin was able to deliver in record time. In my opinion, our most recent implementation manager was truly a master at what he did. He set the bar for what an exceptional implementation experience should look like.

We were implementing a rebrand and as part of that, we had some ideas around navigation that weren't part of the rebrand scope, but that we felt would significantly improve the user experience. The team listened to our ideas, agreed about the direction we wanted to go, and collaborated with us to make it happen.

The team was tirelessly responsive and gracious about answering our many questions and iterating on our UI to help us bring our vision to life. We didn’t have a CSS expert available on the ServiceNow side during the implementation timeframe, but our technical account manager and other members of the product team patiently guided our business systems architect through the necessary CSS updates in ServiceNow to be able to deliver a consistent documentation experience for users across our stand-alone portal and ServiceNow.

Implementation of the Pendo integration for in-product-help was extraordinarily frictionless; our developer was able to get it up and running and make the necessary CSS updates for a seamless experience across the portal, ServiceNow, and in-product help.

We deployed Zoomin's AI features at the same time that we rolled out the rebrand, the ServiceNow integration, and the Pendo integration. We really appreciated that Zoomin brought an AI feature to the market so quickly - our product team still can't believe the documentation group deployed AI before they did!

As part of the most recent implementation effort, Zoomin also partnered with us to implement authentication changes that have exponentially improved the sign-in experience for our users. Zoomin’s auth team worked closely with our auth team in China and with our leadership team in the US to align on a solution, hammer out every last issue, and deliver the promised changes on time.

We’re currently in the midst of deploying Zoomin’s Confluence connector, which will serve two purposes: #1) distributing internal-only product release information to Go to Market, enablement, Customer Success, and Customer Support teams and #2) distributing external product release information to customers. With the Confluence connector and the various macros that Zoomin can support, we are solving some of our most painful challenges around release communications. Review collected by and hosted on G2.com.

Sometimes bugs or change requests are not addressed as quickly as we would like. And we have had instances where version updates or other changes or fixes have caused issues or regressions, which can take some time to sort out.

We've had to escalate a couple of urgent situations over the years, but I appreciate the attention we’ve gotten from the Customer Support team and from the highest levels of Zoomin leadership at those times.

We’ve seen Zoomin implement a lot of positive changes on the support side in the time we’ve been a customer, and they have always come through for us when it really counted. Review collected by and hosted on G2.com.

I have been a customer for over 5 years and inherited Zoomin from my predecessor. I chose to continue because Zoomin has a culture of fast-paced innovation and involves their customers (like us) in design partnerships and early adopter programs to experiment and refine their product innovations.

Most recently, we were their first customer to request for an integration with our digital adoption platform solution, Pendo, and Zoomin developed Zoomin for Pendo for us that has helped us elevate our in-product contextual content experience to the next level for our customers.

Similarly, we were one of the first design partners and beta customers for Zoomin's AI-powered solutions such as Zoomin GPT through which our customers get an AI-infused knowledge retrieval assistant embedded within our documentation portal to answer their product questions.

Zoomin is very responsive to feedback from customers and collaborates with them on defining their product roadmap to ensure that our product ideas and requirements are heard and scoped in. This was most recently evident in improvements being made to Zoomin GPT solutions we tested and the next-generation self-serve portal editor experience being built out by them.

Partnering with vendors like Zoomin is a win-win proposition for both parties because it accelerates innovation, time to value, and leads to successful outcomes. Review collected by and hosted on G2.com.

We have shared this feedback with Zoomin so they are aware of it and working towards improving self-service capabilities for administering the documentation portal implementation.

They are also taking measures to improve their product roadmap and release communications with their customers. Review collected by and hosted on G2.com.

Zoomin has created solutions that address some of the most longstanding and prevalent technical challeneges faced by documentation teams. They are organized, competant, friendly, helpful, and eager to provide the next step in your journey to highly-effective end user documentation. My team of writers is able to focus on their research and writing tasks thanks to our collaboration with Zoomin and its suite of tools. Our customers are able to find the information they need in our doc portal quickly and easily. We have a roadmap to continue improving our user experience and team efficiency. We have context help that provides easy access to relevant information directly from our UI. We have analytics and industry benchmark comparisons that allow us to evaluate our effectiveness and estimate ROI. We have consistent effective engagement with the Zoomin team. I strongly recommend Zoomin for any company interested in taking their documentation to the next level and providing customers with the information they need efficiently and effectively. Review collected by and hosted on G2.com.

There is nothing I dislike about Zoomin. Review collected by and hosted on G2.com.

Having implemented Zoomin from scratch and expanded that deployment over the course of 4+ years, I only have great things to say. During my time implementing their solution I considered them partners in our product journey, from the initial deployment and defining a taxonomy to lead our deployment, through conducting user texting and adding functionality ranging from the application for SalesForce case deflection, knowledge management, and unified search across external platforms. The Zoomin content delivery platform became a mission critical component for our company and our users, while providing us insightful data about our users and use patterns. The Zoomin team was always attentive, and always engaged in a collaboration that lead to a very successful Documentation Portal that became so much more, returning value through case deflection, helping in lead generation, and no doubt contributing to improved retention through customer satisfaction. Review collected by and hosted on G2.com.

The only challenges we encountered were improving the maturity of some functionality (which Zoomin always worked with us to achieve), and that often some items took a longer time to implement than I'd like. With that, I considered myself a design partner, some of our requests were new functionality, and the responsiveness to our requests was always positive, even if taking bit longer than expected. Review collected by and hosted on G2.com.

Really like the ease of use of their platform. Also the ability to self serve and apply changes on the fly by myself. We have partnered with Zoomin on some very successful integrations. Overall the team is great to work with and listens to our needs. Review collected by and hosted on G2.com.

Hard to find anything negative to say about the tool. Review collected by and hosted on G2.com.

Zoomin created a uniform publishing platform for technical documentation across a collection of numerous products and integrations, and it made our portfolio look like one company. Having a single deployment platform also makes it simple for us to get things done because we're no longer maintaining multiple publishing toolchains.

Hosting all our documentation on a single documentation portal with a powerful search (which can be narrowed to focus on one product or document) was a hit with customers. We got immediate positive feedback and documentation traffic surged.

The site metrics and customer feedback widgets were an unexpected benefit. Review collected by and hosted on G2.com.

The implementation took longer than 90 days, and we didn't know that it would take so long or require so much from our end until we got started.

It can take a long time time for non-emergency support tickets to be addressed, because they are rolled into a future release.

Zoomin releases have introduced bugs that affected presentation in the UI or the way our content is transformed. We have suggested more extensive testing before releasing new versions. Review collected by and hosted on G2.com.

I like that Zoomin’s platform focuses on user experience, enhanced search capabilities, it is highly customizable, allowing us to tailor it to our specific needs. An important feature for us was the Permission-Based Content. Zoomin integrates with Single Sign-On (SSO) platforms, ensuring secure access control. Review collected by and hosted on G2.com.

There have been a few issues with getting some of our bugs fixed in a timely manner and at times fixing them have caused other issues or regressions. It either takes a while to get a response after creating a ticket, or we have to wait for the deployment/release cycles that may cause a delay. But it the end, everything works out with Zoomin. We do find that preparing our content for upload is a bit time consuming (tagging, bundling, uploading, etc.) Review collected by and hosted on G2.com.

Their product fills a need no one else's does, and they have been fantastic about working with us to meet our needs, not just supplying a cookie-cutter service. Review collected by and hosted on G2.com.

Occasionally they are a little slow to respond to questions. Review collected by and hosted on G2.com.

The Build in Ai content recommemdation is impressive, helps us in accessing relevant content with ease in short span of time. Review collected by and hosted on G2.com.

Content upload and accessing time can be made a little faster. Review collected by and hosted on G2.com.