Zonka Feedback Pros and Cons

The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wish other vendors would do the same. The support that they offer is white gloved and they are always listening to see what kind of new features you want and actually roll ou the features you've suggested. Very easy to use and setup. Review collected by and hosted on G2.com.

The inability to have "in-house" reviews done by an employee doing the survey over a call. Review collected by and hosted on G2.com.

Surveys go out promptly and with accuracy. Responses are also swift and detailed. This alllows me to do effective follow ups on negative responses. I am also able to report accurately on all responses achieved and measure CSAT rate before and after follow ups. Extarction of responses is also quick and easy. Review collected by and hosted on G2.com.

Sometimes the emoji icons fail to show properly on outlook Review collected by and hosted on G2.com.

Zonka Feedback has been a fantastic addition to our retail business. We use it to collect customer feedback at checkout and post-purchase via SMS surveys. The real-time dashboard gives us valuable insights into what customers love and where we need to improve.

Since implementing the platform, we’ve seen an improvement in our customer experience and retention rates. The NPS tracking has been particularly useful in understanding brand loyalty. Review collected by and hosted on G2.com.

So far, we haven't come across with any downside of the product capability! Review collected by and hosted on G2.com.

Hands down the best feedback software. I have used different tools while working in my previous organizations and this one is clearly the best out there. Super easy to set up, amazing value for money, the support is enterprise-level no matter which plan you are on.

Some things I love.

1. Easy amazing survey builder

2. Closing the feedback loop - not a lot of tools have done this in depth.

3. Great reports - I have scheduled most which makes it really smooth Review collected by and hosted on G2.com.

There isn't much to not like in Zonka Feedback. Works for me till now. Review collected by and hosted on G2.com.

Zonka had some interesting emoji features, tool is easy to use and can be easily integrated Review collected by and hosted on G2.com.

the list is huge, their tool crashes frequently they don't have much IT support, We use it very frequently and customer support is terrible every time we have an issue we have to reach out to the CEO. Implementation is a task Review collected by and hosted on G2.com.

Zonka is great for being able to stand up surveys very quickly and to adjust as needed Review collected by and hosted on G2.com.

Zonka's UI is pretty basic and has a lot of bugginess within the platform. Things can be hard to find within the tool, and functionality exists in areas that I wouldn't necessarily expect it to be. Documentation for their product is fundamental and naming conventions of many features/selections is very confusing. Review collected by and hosted on G2.com.

this platform has allowed us to easily create surveys without hassle, its easy to use and user friendly, also the existing templates are highly customizable, requiring little to no assistance Review collected by and hosted on G2.com.

the team have integrations available, however this pool is too small with many software not currently available to allow integrations Review collected by and hosted on G2.com.

Zonka has all the functionality I needed and easy out of the box integrations with the largest tools you might use it in combination with.

The surveys look nice, they are easy to set up and distribute. Implementation into existing systems (zendesk and twillio) was a breeze.

The team behind Zonka is also very caring and quick to repsond. We use this as our main Csat gathering tool and have collected thousands of responses. Zonka is also cheaper than most of their comparable competitors Review collected by and hosted on G2.com.

I have no dislikes about Zonka worth mentioning. Review collected by and hosted on G2.com.

Zonka Feedback has significantly enhanced our customer engagement strategy. Its user-friendly interface simplifies the process of collecting and analyzing feedback, offering a wide array of customizable survey options that perfectly align with our brand's identity and goals.

Pretty easy for any form of integration (we are using our Twilio account and have integration with Freshdesk for automatic surveys).

Additionally, the customer support team at Zonka is exemplary. Their prompt assistance and willingness to guide us through any queries or customization needs have been commendable. Review collected by and hosted on G2.com.

For now it's hard to say because we have access to everything that we want. There is a small problem with designing own survey - but we will se if the customer service will help with that. Review collected by and hosted on G2.com.

What I like the most about Zonka is that you can create as many surveys as you want, and distribute them offline, via email, SMS and integration with Zendesk.

The support is amazing, Zonka made some personalised changes for our business needs.

When you have a question Zonka's support team is there to help you if they do not know the answer straight away they will answer you within 1 day. Review collected by and hosted on G2.com.

At this moment I cannot mention anything I dislike from Zonka. Review collected by and hosted on G2.com.