Zonka Feedback Features
What are the features of Zonka Feedback?
Analytics
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
Customization
- Stakeholder Management
- Multiple Branding Support
- Vertical-specific Solutions
Feedback Management
- Tagging
- Segmentation
- Custom Reports and Dashboards
Feedback Analysis
- Thematic Analysis
- NPS/CSAT Scoring
Feedback Sources
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels
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Zonka Feedback Categories on G2
Filter for Features
Analytics
Net Promoter Score (NPS) | Calculates net promoter score (NPS) using customer feedback data. 17 reviewers of Zonka Feedback have provided feedback on this feature. | 97% (Based on 17 reviews) | |
Customer Satisfaction (CSAT) Score | Calculates customer satisfaction (CSAT) score using customer feedback data. 16 reviewers of Zonka Feedback have provided feedback on this feature. | 98% (Based on 16 reviews) | |
Customer Effort Score (CES) | Based on 15 Zonka Feedback reviews. Calculates customer effort score (CES) using customer feedback data. | 99% (Based on 15 reviews) |
Customization
Stakeholder Management | Based on 14 Zonka Feedback reviews. Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. | 90% (Based on 14 reviews) | |
Multilanguage Support | As reported in 13 Zonka Feedback reviews. Allow users to create surveys and repond to customer feedback in a variety of languages. | 92% (Based on 13 reviews) | |
Multiple Branding Support | Allows users to deploy surveys and intake feedback data for multiple brands. This feature was mentioned in 16 Zonka Feedback reviews. | 91% (Based on 16 reviews) | |
Vertical-specific Solutions | As reported in 13 Zonka Feedback reviews. Vendor provides industry- or role-specific experience management solutions. | 90% (Based on 13 reviews) |
Feedback Management
Tagging | Based on 17 Zonka Feedback reviews. Tag content to organize and assign to specific departments or categories | 81% (Based on 17 reviews) | |
Segmentation | Based on 18 Zonka Feedback reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments. | 80% (Based on 18 reviews) | |
Custom Reports and Dashboards | As reported in 18 Zonka Feedback reviews. Allows users to easily build customized reports and dashboards. | 82% (Based on 18 reviews) |
Feedback Analysis
Thematic Analysis | As reported in 16 Zonka Feedback reviews. Identifies key phrases, themes, and patterns within a given text | 78% (Based on 16 reviews) | |
Sentiment Analysis | Outputs the sentiment (positive or negative) of a given text 11 reviewers of Zonka Feedback have provided feedback on this feature. | 74% (Based on 11 reviews) | |
NPS/CSAT Scoring | Measures and reports on NPS, CSAT, or other metrics over time 18 reviewers of Zonka Feedback have provided feedback on this feature. | 88% (Based on 18 reviews) |
Feedback Sources
Online Reviews | Analyzes feedback from online reviews This feature was mentioned in 18 Zonka Feedback reviews. | 83% (Based on 18 reviews) | |
Surveys | Analyzes feedback from surveys through built-in survey features or integrations with survey tools This feature was mentioned in 20 Zonka Feedback reviews. | 86% (Based on 20 reviews) | |
Social Media | Analyzes customer feedback from social media This feature was mentioned in 14 Zonka Feedback reviews. | 77% (Based on 14 reviews) | |
Customer Service Channels | As reported in 15 Zonka Feedback reviews. Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat | 86% (Based on 15 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
