Zonka Feedback Pros and Cons

It's very easy to start with the tool, even without any training. Review collected by and hosted on G2.com.

I'd sometimes wish more flexibility and options when designing my survey Review collected by and hosted on G2.com.

User Friendly, Ease of Administration of surveys Review collected by and hosted on G2.com.

Expensive in comparison to other products available in the market.

Limited user licenses per subscription. Review collected by and hosted on G2.com.

I enjoy the level of customization they are willing to explore for the sake of our discerning clients. I also enjoy their level of support and collaboration and availability Review collected by and hosted on G2.com.

SOMETIMES NOT AS ROBUST AS WHAT CLIENTS WOULD PREFER Review collected by and hosted on G2.com.

The product is easy to use and clean. Templates are great and the white-label feature is really good for enterprise products Review collected by and hosted on G2.com.

It's a little more expensive than comparable tools Review collected by and hosted on G2.com.

The platform is easy to use. The functionality of having the survey be taken offline in Kiosk mode is very helpful for those of us that work in remote locations without access to steady internet.

Their customer service is great. I had a minor issue where I deleted an account owner, and needed help restoring the account and get access to billing. The chat functionality on their website worked well, and I had consistent help from one of their customer service representatives.

Overall, recommend the product! Review collected by and hosted on G2.com.

An admin user should not have the ability to delete an account owner- but otherwise no specific complaints. Wish there were more device logins possible, but its easy enough to delete device logins. Review collected by and hosted on G2.com.

There are a plethora of features available in Zonca. Survey Builder is easy to use and offers many customization options. Templates can be used as a great starting point for creating surveys. These templates include a list of questions and sequences that will help you build an excellent survey. The system is simple and easy to use. Zonca's help section is quite exhaustive and detailed. Highly informative and well organized. Review collected by and hosted on G2.com.

Tier based systems have their own set of challenges for the buyer. Not all features are available in their starting tier. As you move up, the prices can be steep! Review collected by and hosted on G2.com.

The versatility and use cases, mainly. Additionally, it has a super cool UX for those who complete the surveys. I use it to gauge the mood within my team, and it works super well for me. Review collected by and hosted on G2.com.

I cannot share the results with the bosses who report to me because when they log into the platform, they have access to all the others. This prevents me from managing the confidentiality of the information. Review collected by and hosted on G2.com.

The support team of Zonka and feature to embedded the question in any email template Review collected by and hosted on G2.com.

Lesser control on response submission on survey Review collected by and hosted on G2.com.

Zonka Feedback is a brilliant survey tool that provides a comprehensive solution to gather user feedback and opinions. The tool has really strong features such as an easy-to-use WYSIWYG Survey Builder, templates, answer piping, and survey logic. The developers have invested a lot of time in creating this platform and have thought about everything that brings surveys to life. They have a good knowledge base for a new user to start using their platform. The amount of features available on this platform is tremendous and they have covered a lot of ground in making sure that they can cater to the requirements of different industries. Overall, an excellent tool to have in your toolbox! Review collected by and hosted on G2.com.

A few of the things I miss on the platform:

- Have a way to toggle off auto-scroll to the next question (currently it scrolls to the next question automatically)

- An issue where the color of Option Text seems to be mixed with that of Button Text (for choice questions) Review collected by and hosted on G2.com.

- I love that you can create custom surveys very easily through their site/dashboard

- You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback

- It’s also great that you can white label your surveys, so they come from your domain

- CNAME records were clear and very easy to set up

- Conditional logic can be added to survey questions

- There are pre-made surveys you can use to get started

- Customizable backgrounds (though a little limited)

- Multiple language options are a nice touch

- You can also have different surveys for different office locations, which is convenient

- You can create different survey styles to get the level of feedback that you want

- Integrates with Slack Review collected by and hosted on G2.com.

- Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually.

- You can map the fields for use with Mailchimp or th link, but would be nice to have First Name & Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it)

- The animation between questions is a little lacking Review collected by and hosted on G2.com.