Zoho FSM Pros and Cons

Zoho FSM has been a game-changer for our field service operations. The platform is intuitive, feature-rich, and perfectly tailored to streamline every aspect of managing a field workforce. Review collected by and hosted on G2.com.

None So far, it has been working as expected Review collected by and hosted on G2.com.

Customer Support is good ,and staff behaviour also good Review collected by and hosted on G2.com.

Ui is not satisfying compared with other zoho products Review collected by and hosted on G2.com.

I observed that Zoho FSM excelled at managing my field team’s schedule. It is easy to delegate tasks & schedules, making sure that people are in agreed-upon understanding. This revealed that the mobile app is useful in updating my technicians on the move which in effect increases productivity. Review collected by and hosted on G2.com.

Modifying parts and keeping track of all the parts is tiresome and challenging to have a versatile view of the ordered quantity in stock at various places. Based on the survey, there is time spent in searching for parts and also more time taken to complete the jobs. Review collected by and hosted on G2.com.

1. its easy to send task to specific people with specifc experience

2. Automation of procurement based document Review collected by and hosted on G2.com.

1. As usual the support of the FSM is not upto the mark

2. couple of features but No how to use on the same.

3. First time user will take sometime to understand it better Review collected by and hosted on G2.com.

We used Zoho FSM as a team, and the product being cloud based makes it easier for the team to work together in several projects, and makes it efficient for the manager to see where the project is heading, also makes it possible to have a helicopter view of all members action plan, where they are stuck or which subjects they have managed to complete.

I can say the actual user interface is very friendly, easy to learn, and integrating with internal products as well as MS products, which allows all the departments work closely without miscommunication, as Zoho's availability in projects are real-time. Offers app version as well, engages with both stakeholders and customers, integrates with anything that you want to use.

I can recommend the product for both large companies and small companies, if the pricing is good to go with Review collected by and hosted on G2.com.

The product has also a KPI features which values the key performance indicators by gathering data from what is given. It feels like it has many features that can offer, but without knowledge, it is not very possible to get the most of it. Customer service is focusing on issues or problems and does not have a step by step manual or a guide to enlighten these features and how they can be used for. Review collected by and hosted on G2.com.

It's such a great way to shre information Review collected by and hosted on G2.com.

It's a bit boxy and clunky in the way it types Review collected by and hosted on G2.com.

Zoho has the best user interface for function and also for navigation. It provides full control for field service management and optimisation. Review collected by and hosted on G2.com.

The initialisation takes time longer than usual. Review collected by and hosted on G2.com.