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Zoho FSM Reviews & Product Details

Zoho FSM is Zoho’s latest offering for service businesses. It is a field service management platform that automates the entire spectrum of field operations. It lets you streamline operations, smoothen scheduling, improve productivity on the field, and simplify invoicing and payments. Customers in Electrical, Plumbing, HVAC, Solar Power Services, Home Services, Roofing, Pool Services, Security System Management, Elevator Services, Telecommunication, Healthcare, Construction, Landscaping, Property Maintenance, Lawn Care, Locksmiths, Custom home building, Handyman, Carpet Cleaning, Painting, Remodelling, Garage Door Services, Flooring, Locksmith Services, Appliance Repairs, Carpentry, Fence Services, Pest Control, Restoration, Spa Services, Tiling, Well Water Services, Alarm Services are currently using Zoho FSM for their business! Sign up now to start your 15-day free trial. - Handle field operations without switching between apps. Zoho FSM is a single platform for work order management, scheduling and dispatching, workforce management, and invoicing. - Pave the way for effective communication and collaboration. Zoho FSM is a mobile application that helps field agents stay connected to the office and enables sharing notes and images. - Manage sizable teams and improve productivity. Zoho FSM supports a multi-user environment with unique user profiles. Get complete user details including their skills, territories, trip logs, and time-offs. - Digitize back-end operations. Zoho FSM eases asset management, scheduled maintenance, billing, inventory tracking, and reporting - Connect with other apps that are key to your business. Integrate with Zoho Books, Zoho CRM, Zoho Invoice, Zoho Inventory, and a host of third-party applications. - Deliver a memorable customer experience with automated notifications, knowledgeable field agents, detailed service reports, and multiple payment gateways. - Minimize costs by improving efficiency in the office and at the job site. Increase first-time fix rates with structure and processes. - Move seamlessly from requests to estimates to work orders in Zoho FSM. Schedule service appointments and assign them to the right field agent on the Dispatch Console. Use the map view to locate them in real-time. Create maintenance plans for periodic maintenance services. - Empower field agents with the Zoho FSM mobile app (Available on iOS and Android devices) Give them easy access to data, allow collaboration through notes and photos, and enable generating service reports, invoices, and follow-up work orders. Manage your multi-dimensional workforce in a multi-user environment. Allot distinct user profiles, add details of skills and territories, and get their trip logs and time-off data. Beyond this, you can handle billing and payments, asset management, inventory management, and reporting. Integrate Zoho FSM with other Zoho and third-party applications to improve its functionality. To know more: https://www.zoho.com/fsm/plan-comparison.html

Seller

Zoho

Discussions

Zoho FSM Community

Languages Supported

English

Overview by

Zoho Corporation

Pricing

Pricing provided by Zoho FSM.

Free

30 Appointments per month

Standard

Starting at $30.00

60 Appointments per month

View More Pricing Information

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Zoho FSM Media

Zoho FSM Demo - Advanced Work Order Management

Zoho FSM streamlines the entire process of work order management, from receiving requests and sending estimates to drawing up work orders and scheduling service appointments.

Zoho FSM Demo - Efficient Scheduling and Dispatching

Use the Gantt and Calendar views on the Dispatch Console to see schedules and create new ones with drag-and-drop. Use the map view to track field agents in real time.

The Zoho FSM mobile app helps in live tracking, logging timesheets and sharing data from the field. Field agents can access data, upload photos, collaborate and send service reports on the go.

Zoho FSM Demo - Improved Work Order Management

Manage your multi-dimensional workforce with ease. Assign user profiles based on their job description. Add details of skills and territories and track trips and time-offs.

Zoho FSM Demo - Easy Invoicing and Payments

Support multiple currencies and region-specific taxes with the Zoho Finance Suite integration in Zoho FSM. Create invoices with a click, and collect online payments through the payment gateway of your choice.

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Andrew H.

Owner

Small-Business (50 or fewer emp.)

12/3/2025

"Great Integration and Usability, But Customization Needs Improvement"

3.5/5

What do you like best about Zoho FSM?

Zoho FSM is laid out pretty good and is pretty easy to navigate. Everything that is needed is quickly accessible and is right in front of you, so you don't have to go searching around for anything. For us, the biggest selling point is that it integrates with all other Zoho products as we use Zoho One which we use everyday. There isn't any forgotten invoices anymore, we can easily create an invoice once a work order is complete and track it. FSM is great and I would highly recommend it to others that are not needing a system with a bunch of additional features, as you can choose different pricing for the features needed. Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

The main thing that I dislike about FSM is the photos or attachments. You can upload the attachments, but can't put any notes with them. So if we upload a before photo, we really have no way of knowing that it is the before unless we go through and change all of the file names which is annoying. Documentation is also a little rough with FSM, but if you do some research you will eventually find what you need. The final issue I have with FSM is the module builder. They implement some weird restrictions such as only color coded options for pick lists for however many pick boxes. And when you make a change to one module, you may break another module and have no idea why as it just says a required field is missing, but doesn't tell you which one. I think the modules needs some work so it can be customized a little more. Review collected by and hosted on G2.com.

What problems is Zoho FSM solving and how is that benefiting you?

We used to use an excel sheet to organize our work orders, but it was getting very time consuming and hard to keep track of everything. We would also have to create the work order in excel and then once it was done create the invoice. With FSM, it does all of this for you with a click of a button. This makes our days so much easier and we are able to get the work order closed without forgetting anything. Review collected by and hosted on G2.com.

O'Shara M.

ERP Integrator

Small-Business (50 or fewer emp.)

12/22/2025

"Great Zoho Integration, But Customization Needs Improvement"

3.5/5

What do you like best about Zoho FSM?

One of the standout features is how easily it integrates with other Zoho applications, making it simple to access information and functions without any interruptions. Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

The customization options feel quite rigid, and it can take a long time for certain features to be implemented. I believe the application should offer more flexibility, as every organization or company has its own unique requirements. Review collected by and hosted on G2.com.

Verified User in Facilities Services

Small-Business (50 or fewer emp.)

11/17/2025

"Great app"

5/5

What do you like best about Zoho FSM?

I like how easy it is for field service agents to see exactly what they are scheduled for and that they can track the time on the job perfectly. Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

Can be hard to rearrange the schedule sometimes. Review collected by and hosted on G2.com.

Shuaib S.

Small-Business (50 or fewer emp.)

11/22/2024

"Efficient and Comprehensive FSM Solution"

5/5

What do you like best about Zoho FSM?

Zoho FSM has been a game-changer for our field service operations. The platform is intuitive, feature-rich, and perfectly tailored to streamline every aspect of managing a field workforce. Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

None So far, it has been working as expected Review collected by and hosted on G2.com.

ALAVI P.

Chief Marketing Officer

Mid-Market (51-1000 emp.)

11/6/2024

"Good Experience"

3.5/5

What do you like best about Zoho FSM?

Customer Support is good ,and staff behaviour also good Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

Ui is not satisfying compared with other zoho products Review collected by and hosted on G2.com.

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

5/22/2024

"Smooth services via Zoho FSM"

4/5

What do you like best about Zoho FSM?

1. its easy to send task to specific people with specifc experience

2. Automation of procurement based document Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

1. As usual the support of the FSM is not upto the mark

2. couple of features but No how to use on the same.

3. First time user will take sometime to understand it better Review collected by and hosted on G2.com.

Joel Neil W.

Recruitment Specialist

Enterprise (> 1000 emp.)

1/23/2024

"Great for managing entire life-cycle of processes"

4/5

What do you like best about Zoho FSM?

We used Zoho FSM as a team, and the product being cloud based makes it easier for the team to work together in several projects, and makes it efficient for the manager to see where the project is heading, also makes it possible to have a helicopter view of all members action plan, where they are stuck or which subjects they have managed to complete.

I can say the actual user interface is very friendly, easy to learn, and integrating with internal products as well as MS products, which allows all the departments work closely without miscommunication, as Zoho's availability in projects are real-time. Offers app version as well, engages with both stakeholders and customers, integrates with anything that you want to use.

I can recommend the product for both large companies and small companies, if the pricing is good to go with Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

The product has also a KPI features which values the key performance indicators by gathering data from what is given. It feels like it has many features that can offer, but without knowledge, it is not very possible to get the most of it. Customer service is focusing on issues or problems and does not have a step by step manual or a guide to enlighten these features and how they can be used for. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation

Small-Business (50 or fewer emp.)

11/21/2024

"Awesome use and great flow"

5/5

What do you like best about Zoho FSM?

It's such a great way to shre information Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

It's a bit boxy and clunky in the way it types Review collected by and hosted on G2.com.

Mohammed Aqib A.

ORM Manager (Online Reputation Management)

Enterprise (> 1000 emp.)

3/26/2024

"One of the best managing tool"

4.5/5

What do you like best about Zoho FSM?

Zoho has the best user interface for function and also for navigation. It provides full control for field service management and optimisation. Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

The initialisation takes time longer than usual. Review collected by and hosted on G2.com.