Zoho FSM
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Zoho FSM
By Zoho
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4.4 out of 5 stars
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Zoho FSM Reviews & Product Details

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Shuaib S.
SS
P
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho FSM?

Zoho FSM has been a game-changer for our field service operations. The platform is intuitive, feature-rich, and perfectly tailored to streamline every aspect of managing a field workforce. Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

None So far, it has been working as expected Review collected by and hosted on G2.com.

What problems is Zoho FSM solving and how is that benefiting you?

Zoho FSM has enhanced our operational efficiency and significantly improved customer satisfaction by ensuring timely service delivery. The support team has also been responsive and helpful whenever we've needed assistance. Review collected by and hosted on G2.com.

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Zoho FSM Overview

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What is Zoho FSM?

Zoho FSM is Zoho’s latest offering for service businesses. It is a field service management platform that automates the entire spectrum of field operations. It lets you streamline operations, smoothen scheduling, improve productivity on the field, and simplify invoicing and payments. Customers in Electrical, Plumbing, HVAC, Solar Power Services, Home Services, Roofing, Pool Services, Security System Management, Elevator Services, Telecommunication, Healthcare, Construction, Landscaping, Property Maintenance, Lawn Care, Locksmiths, Custom home building, Handyman, Carpet Cleaning, Painting, Remodelling, Garage Door Services, Flooring, Locksmith Services, Appliance Repairs, Carpentry, Fence Services, Pest Control, Restoration, Spa Services, Tiling, Well Water Services, Alarm Services are currently using Zoho FSM for their business! Sign up now to start your 15-day free trial. - Handle field operations without switching between apps. Zoho FSM is a single platform for work order management, scheduling and dispatching, workforce management, and invoicing. - Pave the way for effective communication and collaboration. Zoho FSM is a mobile application that helps field agents stay connected to the office and enables sharing notes and images. - Manage sizable teams and improve productivity. Zoho FSM supports a multi-user environment with unique user profiles. Get complete user details including their skills, territories, trip logs, and time-offs. - Digitize back-end operations. Zoho FSM eases asset management, scheduled maintenance, billing, inventory tracking, and reporting - Connect with other apps that are key to your business. Integrate with Zoho Books, Zoho CRM, Zoho Invoice, Zoho Inventory, and a host of third-party applications. - Deliver a memorable customer experience with automated notifications, knowledgeable field agents, detailed service reports, and multiple payment gateways. - Minimize costs by improving efficiency in the office and at the job site. Increase first-time fix rates with structure and processes. - Move seamlessly from requests to estimates to work orders in Zoho FSM. Schedule service appointments and assign them to the right field agent on the Dispatch Console. Use the map view to locate them in real-time. Create maintenance plans for periodic maintenance services. - Empower field agents with the Zoho FSM mobile app (Available on iOS and Android devices) Give them easy access to data, allow collaboration through notes and photos, and enable generating service reports, invoices, and follow-up work orders. Manage your multi-dimensional workforce in a multi-user environment. Allot distinct user profiles, add details of skills and territories, and get their trip logs and time-off data. Beyond this, you can handle billing and payments, asset management, inventory management, and reporting. Integrate Zoho FSM with other Zoho and third-party applications to improve its functionality. To know more: https://www.zoho.com/fsm/plan-comparison.html

Zoho FSM Details
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Zoho FSM Community
Languages Supported
English
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Product Description

Zoho FSM is a field service management platform that automates the entire spectrum of field operations. It streamlines work order management, eases scheduling and dispatching, improves productivity, and simplifies invoicing and payments. The Zoho FSM mobile app for Android and iOS helps field agents share live locations, log trips, and collaborate on the go. Zoho FSM is customizable. It supports integrations with Zoho CRM, Zoho Books, Zoho Invoice, Zoho Inventory, and other third-party apps.

Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,039 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®
Phone
+1 (888) 900-9646
Description

Zoho Corporation is a software development company, privately held and profitable. It offers beautifully smart software to help you grow your business. With over 50 million users worldwide, Zoho's 45+ products aid your sales and marketing, support and collaboration, finance and recruitment needs, with the long term vision to transform the way you work. Our Global HQ is in Chennai, India, and the US HQ is in Austin, Texas.

Zoho C.
ZC
Overview Provided by:
Zoho Corporation

Recent Zoho FSM Reviews

Shuaib S.
SS
Shuaib S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Efficient and Comprehensive FSM Solution"
Zoho FSM has been a game-changer for our field service operations. The platform is intuitive, feature-rich, and perfectly tailored to streamline ev...
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Awesome use and great flow"
It's such a great way to shre information
Read more
ALAVI P.
AP
ALAVI P.Mid-Market (51-1000 emp.)
3.5 out of 5
"Good Experience"
Customer Support is good ,and staff behaviour also good
Read more

Zoho FSM Pricing

Free
Free
30 Appointments per month
Standard
Starting at $30.00
60 Appointments per month
Professional
Starting at $45.00
60 Appointments per month
See all 3 Zoho FSM pricing levels
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Zoho FSM Media

Zoho FSM Demo - Advanced Work Order Management
Zoho FSM streamlines the entire process of work order management, from receiving requests and sending estimates to drawing up work orders and scheduling service appointments.
Zoho FSM Demo - Efficient Scheduling and Dispatching
Use the Gantt and Calendar views on the Dispatch Console to see schedules and create new ones with drag-and-drop. Use the map view to track field agents in real time.
Zoho FSM Demo - The Zoho FSM Mobile App
The Zoho FSM mobile app helps in live tracking, logging timesheets and sharing data from the field. Field agents can access data, upload photos, collaborate and send service reports on the go.
Zoho FSM Demo - Improved Work Order Management
Manage your multi-dimensional workforce with ease. Assign user profiles based on their job description. Add details of skills and territories and track trips and time-offs.
Zoho FSM Demo - Easy Invoicing and Payments
Support multiple currencies and region-specific taxes with the Zoho Finance Suite integration in Zoho FSM. Create invoices with a click, and collect online payments through the payment gateway of your choice.
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6 out of 7 Total Reviews for Zoho FSM

4.4 out of 5
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6 out of 7 Total Reviews for Zoho FSM
4.4 out of 5
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6 out of 7 Total Reviews for Zoho FSM
4.4 out of 5
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Zoho FSM Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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ALAVI P.
AP
Chief Marketing Officer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho FSM?

Customer Support is good ,and staff behaviour also good Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

Ui is not satisfying compared with other zoho products Review collected by and hosted on G2.com.

What problems is Zoho FSM solving and how is that benefiting you?

overall good experience,but report side is not good,need more ready made reports with graphical representations Review collected by and hosted on G2.com.

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ZH
HR Business Partner
Oil & Energy
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Zoho FSM?

I observed that Zoho FSM excelled at managing my field team’s schedule. It is easy to delegate tasks & schedules, making sure that people are in agreed-upon understanding. This revealed that the mobile app is useful in updating my technicians on the move which in effect increases productivity. Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

Modifying parts and keeping track of all the parts is tiresome and challenging to have a versatile view of the ordered quantity in stock at various places. Based on the survey, there is time spent in searching for parts and also more time taken to complete the jobs. Review collected by and hosted on G2.com.

What problems is Zoho FSM solving and how is that benefiting you?

Zoho FSM has eventually proved itself to be a good tool in managing my scheduling problems. Sending technicians is more convenient, as well as the flow of communication between different parties. Hence, customers are happier because their work is processed in a short period of time. Review collected by and hosted on G2.com.

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Verified User in Manufacturing
UM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Zoho FSM?

1. its easy to send task to specific people with specifc experience

2. Automation of procurement based document Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

1. As usual the support of the FSM is not upto the mark

2. couple of features but No how to use on the same.

3. First time user will take sometime to understand it better Review collected by and hosted on G2.com.

What problems is Zoho FSM solving and how is that benefiting you?

Solving the task related to sepcifc people gets done in less time and UI is easy to understand. Review collected by and hosted on G2.com.

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Joel Neil W.
JW
Recruitment Specialist
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Zoho FSM?

We used Zoho FSM as a team, and the product being cloud based makes it easier for the team to work together in several projects, and makes it efficient for the manager to see where the project is heading, also makes it possible to have a helicopter view of all members action plan, where they are stuck or which subjects they have managed to complete.

I can say the actual user interface is very friendly, easy to learn, and integrating with internal products as well as MS products, which allows all the departments work closely without miscommunication, as Zoho's availability in projects are real-time. Offers app version as well, engages with both stakeholders and customers, integrates with anything that you want to use.

I can recommend the product for both large companies and small companies, if the pricing is good to go with Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

The product has also a KPI features which values the key performance indicators by gathering data from what is given. It feels like it has many features that can offer, but without knowledge, it is not very possible to get the most of it. Customer service is focusing on issues or problems and does not have a step by step manual or a guide to enlighten these features and how they can be used for. Review collected by and hosted on G2.com.

What problems is Zoho FSM solving and how is that benefiting you?

The product is helping the teams managing their workforce, offering customizable solutions, making it easier. Review collected by and hosted on G2.com.

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Verified User in Airlines/Aviation
UA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Zoho FSM?

It's such a great way to shre information Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

It's a bit boxy and clunky in the way it types Review collected by and hosted on G2.com.

What problems is Zoho FSM solving and how is that benefiting you?

Communication between team members Review collected by and hosted on G2.com.

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Mohammed Aqib A.
MA
ORM Manager (Online Reputation Management)
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Zoho FSM?

Zoho has the best user interface for function and also for navigation. It provides full control for field service management and optimisation. Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

The initialisation takes time longer than usual. Review collected by and hosted on G2.com.

What problems is Zoho FSM solving and how is that benefiting you?

With the help of Zoho FSM, complexity of field service has been decreased and the process of service delivery has been increased. It helps a lot in scheduling and increase of productivity. Review collected by and hosted on G2.com.

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