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Zipy Reviews & Product Details

Nikha G.
NG
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Zipy?

Zipy has been a game-changer in streamlining our debugging processes. The ease to replay user sessions and filtering them based on geography, email id. etc. has really helped us improve our product with the valuable insights. Their debugging tools, which include detailed error logs and payload data, have really helped our team resolve the issues faster.

It's also easier to integrate with our backend monitoring tool and chat support, allowing us to easily access the session linked with each chat initiated by our users.

What truly sets apart Zipy is their team's prompt support. Their team is always available and helps with faster error resolutions. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

A direct preview feature for user sessions would be a valuable addition. Despite this, Zipy’s efficiency is unmatched in my experience. Review collected by and hosted on G2.com.

What problems is Zipy solving and how is that benefiting you?

Zipy addresses our need to monitor user behaviour on our product and hence, improve our customer experience. Additionally, it helps us with faster resolution of errors faced by our customers while using the product. Review collected by and hosted on G2.com.

Zipy Overview

What is Zipy?

Zipy is a trusted digital experience platform which combines session replay, frontend error monitoring, product analytics and prioritisation into one while ensuring privacy and security. What can you do with Zipy? > Understand user behaviour to avoid churn > Monitor live users and real time errors to get actionable insights > Reduce time to resolve JS and API errors with inbuilt dev tools > Collaborate with your team members on customer experience problems > Get customer journey video replay, network logs, console logs, and stack traces all in one place Who can use Zipy? Zipy is most useful for Product teams, Business Analysts, Customer Success, Customer Support and Developers who have to solve customer problems. What will you achieve with Zipy? > Bring down TTR by 50% and save your support and development team’s debugging time > Reduce customer churn by proactively fixing their problems > Build a better product and GTM strategy based on user behaviour understanding by product and analyst teams

Zipy Details
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Seller Details
Seller
Zipy
Year Founded
2020
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
Description

Fix what matters! Traditional tools might throw a list of bugs at you, but Zipy tells you which ones matter through real time customer journeys.


Amey S.
AS
Overview Provided by:

Recent Zipy Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Effective Monitoring with Zipy’s Performance Tools"
Zipy’s application performance monitoring has been a great thing. We had speed issues with our web app, and Zipy’s detailed error tracking and netw...
Chaitanya Sharma D.
CD
Chaitanya Sharma D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Zipy helps us understand users and fix issues faster"
Zipy lets us see exactly how our users are interacting with our product. It saves us time and improves the overall experience. This makes it much ...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Enhancing User Understanding with Zipy’s Session Replay"
Zipy’s session replay feature is good for understanding user behavior. The screen recordings allow us to see exactly how users interact with our ap...
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Zipy Media

Zipy Demo - Debug customer issues
Connect the dots between what your customers did, when they did it, and where the problem occurred in the code.
Zipy Demo - Install in a minute
Install our code and start recording your user sessions and errors.
Zipy Demo - Stitch data together
Monitor the frontend, network, and API failures all in one place.
Zipy Demo - Prioritise with advanced filters
Zero down your search to the exact user, session parameters, or error details to decide which one to focus on.
Zipy Demo - Get the absolute picture
Understand the user environment and release details for each error.
Zipy Demo - Alerts that matter
Turn off alerts from a third party, localhost, or given IP to get alerts only that matter to you.
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Have you used Zipy before?
Yes

42 out of 43 Total Reviews for Zipy

4.9 out of 5
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42 out of 43 Total Reviews for Zipy
4.9 out of 5
42 out of 43 Total Reviews for Zipy
4.9 out of 5

Zipy Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
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Overall Review Sentiment for ZipyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Chaitanya Sharma D.
CD
Sr. Data Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Zipy?

Zipy lets us see exactly how our users are interacting with our product. It saves us time and improves the overall experience. This makes it much easier for the product team to understand product usage and fix issues faster. It shows what features they're using, where they're getting stuck, and tracks events like rage taps or errors. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

Sometimes the event tracking takes a little time to update. And I feel like a few metrics could have deeper insights. But overall, it works well for our team. Review collected by and hosted on G2.com.

What problems is Zipy solving and how is that benefiting you?

With Zipy, we don’t need to guess anymore. It tracks product sessions, and custom events, and shows us analytics about what’s working and what’s not. Debugging product issues have become faster, and we can improve features based on actual user behavior. It's helping the product team a lot in making better decisions. Review collected by and hosted on G2.com.

Ayush O.
AO
Co-Founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zipy?

I really like Zipy's bug tracking and error tracking features. Recently we were facing lot of network errors in our app that was causing issues for the users. With Zipy, we were able to figure what was going wrong. The error logs were much helpful with that were able to fix issue much quicker. Additionally the session replay, this helped us lot where users were running into trouble. On top of that customer support has been fanatstic. Specially Bharat and Sandesh has helped us a lot. They were always quick to respond and very helpful. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

Error logs were not having advanced customization. There was a incident where were network logs were not clearly mentioned and it was a very important issue for us. They came on call and guided us through additonal ways to track and identify those effectively.They understood the requirements and gave us workarounds. Their dev tools are quite effective. I wish they had more filtering options in dev tools . The turnaround time was very quick. The support made a real difference even though the feature was missing. Review collected by and hosted on G2.com.

What problems is Zipy solving and how is that benefiting you?

Initially, we were having numerous customer issues and were not able to track them, particularly the network errors. But with Zipy, we were able to get the exact network logs and pinpoint the exact errors. Now, we have a good ecosystem for tracking errors. Review collected by and hosted on G2.com.

Piyush J.
PJ
Full-stack Developer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zipy?

We were facing error in our Android app and that we weren't able to find it. We used Zipy to replay the user session and identify the exact place where the issue occured. Zipy gives detailed dashboard with error logs, which helped our mobile teams resolve the problem quickly. Zipy’s features have improved our app performance and streamlined our debugging process. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

Zipy is good in a lot of things, we missed some features for Flutter app debugging. But, as part of their Flutter SDK Beta, the support team was responsive and provided effective solutions. I think there are many scopes of improvement, but the developer experience is way smooth. Review collected by and hosted on G2.com.

What problems is Zipy solving and how is that benefiting you?

Zipy has helped with our mobile app debugging. Our developers user the dashboard and error logs. We weren't able to resolve one issue, but their support team guided us well. Review collected by and hosted on G2.com.

Rohan P.
RP
Growth
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zipy?

RB2B-Zipy Integration is good. I can see exactly what visitors are doing on the website, especially those tracked by RB2B. The session summary also saves me a lot of time. Plus, it's easy to integrate with GTM. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

Sometimes, certain sessions aren't captured by Zipy due to being blocked by a firewall. However, this is a rare occurrence and not a significant issue. Review collected by and hosted on G2.com.

What problems is Zipy solving and how is that benefiting you?

Zipy helps me how visitors interact with the wesbite and helps me out to find the areas of improvement. I've fixed lot of my landing pages after watching the sessions. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Zipy?

Zipy’s session replay feature is good for understanding user behavior. The screen recordings allow us to see exactly how users interact with our application. We can replay every click and action, giving us in depth insights into user experience and usability issues. Zipy's search capabilities also make it easy to filter and find specific user sessions, which is invaluable for me. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

There’s not much to dislike, but it would be great if the session replay tool could integrate more seamlessly with other customer support tools we use. However, the existing features more than make up for it, and Zipy continues to improve, so we’re confident this will be addressed in the future. Review collected by and hosted on G2.com.

What problems is Zipy solving and how is that benefiting you?

Zipy has helped me to solve critical UX issue by providing interaction details of user sessions and screen recordings. I can quickly identify and address user errors and customer issues before they escalate. And it has no impact on performance, which keeps our application running smoothly. Zipy has significantly improved our user experience and made our customer support efforts more efficient. Review collected by and hosted on G2.com.

Verified User in Program Development
CP
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Zipy?

Zipy has been a game-changer for me. it was easy to use, and I like how it lets me instantly replay user session (by instantly i mean after the session has been created) and see exactly where errors such as frontend and network are happening. The insights I have gained from Zipy have been really good in helping me improve our web product and create a smoother user experience. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

while Zipys filtering options are helpful, navigating big chunks of logs for less defined issues can be a little time taking for some people. A option that could bring up potential problem areas or highlight the not so usual patterns within the logs would be incredibly helpful Review collected by and hosted on G2.com.

What problems is Zipy solving and how is that benefiting you?

Zipy has really helped me with spotting and understanding frontend errors. I love how I can just replay user sessions instantly and see exactly where things go wrong. It's been a huge time-saver, especially for a dev like me who is involved in a lot of different porjects at the same time. also I feel like I can fix issues a lot faster now. The insights which I get from Zipy have made it a lot easier to improve our product and make the user experience smoother. Its not perfect, but it's been a big help for me. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zipy?

Zipy has enabled us to visualise customer experience and any errors customer has faced in near real time. There are a number of features like heat map, session replay, user tagging, console errors which helps us to understand customer experiences including potential issues. Zipy admin is easy to use and can stand u pthe integration with sites in clicks via GTM in few minutes. On top of this Zipy has an amazing customer support team who provide unconditional support to us and quick responses t oany questions. Kudos to Zipy team!! Review collected by and hosted on G2.com.

What do you dislike about Zipy?

Capturing Console errors is great feature however if there was a capability to categorize these will help in troubleshooting and fixing the real issues which matter to our customers. In reality I guess there is lot of noise due customer browser and actions customer take while interacting with our Brand sites. Review collected by and hosted on G2.com.

What problems is Zipy solving and how is that benefiting you?

Heat maps helps us understand the parts of out application customer interact more.

Errors on various pages and ability to fix them for cusotmers.

Session replay to understand customer journey and trouble shoot the issues. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Zipy?

Zipy’s application performance monitoring has been a great thing. We had speed issues with our web app, and Zipy’s detailed error tracking and network logs helped us identify the root cause. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

I’ve noticed one limitation, that Zipy is currently unable ignore certain types of errors. Review collected by and hosted on G2.com.

What problems is Zipy solving and how is that benefiting you?

Thanks to session replay, we can see the exact point where users encounter issues, which allows us to fix them faster. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Zipy?

I liked Application Performance Monitoring features of Zipy. We were facing speed challenges in out web application. The development tools provided by them proved to be quite helpful. The detailed error tracking and network logs pinpointed where the performance issues were situated. For example, Zipy supported us in identifying delayed network API queries that were affecting customer happiness. Using this knowledge, we were able to quickly remedy these performance concerns. The combination of error tracking and performance monitoring has transformed how we improve and maintain app performance. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

Zipy has proven to be a tool, for overseeing the performance of our application. We faced an issue when the network logs failed to capture some API calls entirely. While this particular problem was not entirely resolved the support team at Zipy was exceptionally supportive. They suggested approaches, for tracking errors. Kept us in the loop regarding any potential updates. Their assistance was truly outstanding. Review collected by and hosted on G2.com.

What problems is Zipy solving and how is that benefiting you?

Zipy has played a role, in enhancing our application performance monitoring. The tools advanced error tracking and network logs have helped us cut down the time required to identify performance issues. While we encountered a difficulty in understanding network requests the support team, at Zipy offered guidance and temporary solutions. Their assistance has allowed us to consistently improve our apps performance. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Zipy?

Zipy's performance monitoring capabilities are strong. We have significantly improved our performance thanks to the API Performance and Page Performance. We were able to pinpoint the precise pain area with the use of logs. It would have taken forever to improve without API performance. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

Nothing as of yet.We did, however, have some early problems with missing network logs and API calls, which I did discover. Thankfully, the support staff took initiative and assisted me in finding a workable solution. They provide excellent help !! Review collected by and hosted on G2.com.

What problems is Zipy solving and how is that benefiting you?

I save so much time with Zipy. They assist us in finding pain sites that would have taken a long time to locate without their monitoring tools. Zipy also aids in finding hidden bugs. Review collected by and hosted on G2.com.