--- title: Zipline Reviews meta_title: 'Zipline Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 149 reviews by the users' company size, role or industry to find out how Zipline works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 149 scale: '5' date_modified: '2026-07-18' parent_category: name: Retail url: https://www.g2.com/categories/retail --- # Zipline Reviews **Vendor:** Zipline **Category:** [Retail Task Management Software](https://www.g2.com/categories/retail-task-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 149 ## About Zipline Zipline is an AI-powered operations platform specifically designed for retail teams to enhance their operational efficiency and communication. This solution integrates frontline communication, task management, learning, and insights into a single interface, ensuring that store teams are always informed about their responsibilities, the significance of their tasks, and how these connect to the broader brand objectives. By streamlining execution and fostering alignment between headquarters and frontline staff, Zipline aids retailers in optimizing store operations and providing a consistent customer experience. Targeted at retail teams of all sizes, Zipline caters to a diverse range of sectors, including specialty, grocery, convenience, and big-box retail. It is utilized by prominent brands such as Sephora, Bath & Body Works, The Fresh Market, 7-Eleven, and AEO, Inc. Retailers leverage Zipline to keep their store teams informed and engaged, ensuring that every shift and location operates smoothly and effectively. This platform is particularly beneficial for multi-location operations, as it facilitates uniform communication and execution across various stores, thereby safeguarding the in-store experience while enhancing operational productivity. The platform's key features include task management, frontline communication, and integrated learning resources. Managers can assign and monitor tasks in real-time, allowing for immediate adjustments and updates. Store teams receive clear and centralized communication, which minimizes confusion and enhances focus on essential tasks. Additionally, associates have easy access to training materials and brand resources, all consolidated in one location. This comprehensive approach leads to quicker task execution, improved alignment between headquarters and store teams, and heightened engagement throughout the retail network. By utilizing Zipline, retailers can ensure that their teams are not only well-informed but also empowered to perform their roles effectively. The platform's ability to centralize various operational aspects into one cohesive system sets it apart in the retail technology landscape. This integration not only simplifies daily operations but also fosters a culture of continuous learning and improvement, ultimately contributing to a more efficient and responsive retail environment. ## Zipline Pros & Cons **What users like:** - Users appreciate the **effective communication tools** in Zipline, enhancing collaboration and engagement across teams and locations. (16 reviews) - Users commend the **ease of use** of Zipline, leading to quick adoption and enhanced team engagement. (14 reviews) - Users praise Zipline for its **comprehensive organization and user-friendly interface** , enhancing communication and operational efficiency greatly. (11 reviews) - Users appreciate the **great customer support** from Zipline, highlighting quick resolutions and helpful account managers. (8 reviews) - Users appreciate the **comprehensive organization** of Zipline, enhancing communication and access for effective team collaboration. (8 reviews) - Users value the **communication efficiency** of Zipline, enhancing teamwork and engagement through intuitive and streamlined interactions. (6 reviews) - Community Engagement (6 reviews) - Users value the **navigation ease** of Zipline, facilitating organized access to essential tools and resources. (6 reviews) - Reporting (5 reviews) - Tools (5 reviews) **What users dislike:** - Users find the **learning curve challenging** as accessing features feels convoluted and still feels immature. (5 reviews) - Users note **notification issues** in Zipline, particularly struggling with functionality on Android and lack of automation. (3 reviews) - Users face **organizational challenges** with Zipline, finding it difficult to manage and access surveys and photos efficiently. (3 reviews) - Users find **confusion due to overwhelming information** and slow loading times, making navigation during busy shifts difficult. (2 reviews) - Users find the **content management cumbersome** , with a need for improved organization and simpler photo access. (2 reviews) - Group Management Issues (2 reviews) - Users find **reporting issues** tedious, particularly with inconsistent formatting and limitations in generating desired reports. (2 reviews) - Slow Loading (2 reviews) - Survey Issues (2 reviews) - Update Issues (2 reviews) ## Zipline Reviews ### 1. Ease, support and innovative **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa F. | Store Operations, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Zipline?** One of the best things about Zipline is the Pink Bubble. Someone is always available to help. The support doesn't stop after you accept the platform. It is also easy to use. There are tools to guide you along the way and even suggestions for creating messages. Innovation doesn't ever stop. Zipline listens to suggestions and is proactive on adopting what makes the platform even better! **What do you dislike about Zipline?** That is a great question. If I think of something, I will let you know. **What problems is Zipline solving and how is that benefiting you?** One place to hold all store communications. ### 2. Zipline drives efficiency to improve customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Scott J. | Digital Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Zipline?** It allows communications to be targeted by department and role, so team members get everything they need (and nothing they don't) in a single location **What do you dislike about Zipline?** Product enhancements are global - no customer-specific development. While this increases overall product reliability, it reduces the speed at which my specific needs can be addressed. **What problems is Zipline solving and how is that benefiting you?** Retail comms can review all comms for consistency, simplicity, and timing, so volume at the store level is minimized. The library allows us to ensure that content is the latest with no worries about version control. ### 3. Zipline makes internal communications easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Lianne P. | Store Communications Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Zipline?** Zipline makes internal communications easy. Not only is the platform intuitive and user friendly, but their team knows and understands retail operations. **What do you dislike about Zipline?** No downsides to Zipline. If there are opportunities for feature enhancements, they encourage their users to provide feedback. They listen and implement the feedback quickly. **What problems is Zipline solving and how is that benefiting you?** We now have visbility to readership, execution, and egagement metrics. In terms of execution, we also have visibility to execution quality in the form of a photo approval flow. And recently implimented conversational AI to assist in field related questions. ### 4. Adds another level to Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Tara M. | Omni Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Zipline?** Intuitive usage and allows for streamlined communications, organized tasks, and a community for the field. **What do you dislike about Zipline?** Some formatting hiccups but support is on top of it. **What problems is Zipline solving and how is that benefiting you?** Recurring tasks to help manage the calendar best. ### 5. Interactive Platform - Everything In One Place! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Zipline?** I enjoy that everything "communication" is housed in one platform and It is easy to use! It is evolving everyday. **What do you dislike about Zipline?** Nothing at the moment but we are still early on in our journey with Zipline. **What problems is Zipline solving and how is that benefiting you?** Employee engagement and communication gaps. We are leveraging the platform for close the gaps and engaging our teams. ### 6. Zipline helps us communicate to members of our team field in a clear and effective way. **Rating:** 5.0/5.0 stars **Reviewed by:** Lianne P. | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Zipline?** Where do I even begin? From having the ability to plan communications in advanced to targeting messages and resources at the team level, Zipline makes it easy for us and store teams to stay on track. **What do you dislike about Zipline?** Nothing to dislike to be honest. If we have any pain points, we can communicate them with our account manager and make their way into their product cycles. The team at Zipline understands retail! They are constantly innovating and looking to bring solutions and processes that make sense. **What problems is Zipline solving and how is that benefiting you?** Clear communications in one platform that is easy to use at the user level. We are able to plan communications in advanced to help guide our field stores in staying on track. ### 7. Incredible support for frontline workers! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Zipline?** As someone who spent many years working in Retail and now works behind the scenes, what I appreciate most about Zipline is how it truly has the experience of frontline workers top of mind. Folks working in Retail and the service sector do important, necessary work and are often overlooked when it comes to time savers and experience savers. When working with the folks at Zipline you can tell they truly care about the experience of these folks! **What do you dislike about Zipline?** My biggest frustration with Zipline is when there are issues with the publisher that slow down my processes as a communicator. From time to time I have experienced glitches such as my cursor jumping around the page, text inputting in the wrong location, photos not inputting where they are intended to, photos reverting to their original state after resizing or editing. Our Account Manager always prioritizes and is receptive to our feedback but there are some unresolved issues. **What problems is Zipline solving and how is that benefiting you?** The biggest problem that Zipline helps us solve is getting all of our Retail communications and documents in one place! It really streamlines the Retail experience by eliminating excess emails and the need to check multiple platforms throughout the day. Our Retail employees always know where to look for the information that they need on any given topic. ### 8. Zipline is a game-changer for communication and operational excellence! **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen I. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Zipline?** Zipline is truly the one stop shop for our store teams to access everything they need to run their business. We are able to upload tools, resources and engage them with the brand to make their jobs easier, build a community and empower our leaders to access the information when they need, and how they need. **What do you dislike about Zipline?** It would be amazing to leverage this platform with the rest of our business, not in retail but in support and distribution functions. **What problems is Zipline solving and how is that benefiting you?** Targeting specific audience, one source of truth, compliance, operational excellence, task management, sharing best practices. ### 9. Operational Excellence Through Zipline. **Rating:** 5.0/5.0 stars **Reviewed by:** Meredith A. | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Zipline?** Zipline streamlines communication to frontline teams across multiple functions. It is an invaluable tool for our Ops alignment and accountability throughout the company. **What do you dislike about Zipline?** For our company needs, there really are no downsides. The one feature that would allow us to expand to functions outside Tetail is being deployed in August, 2023. **What problems is Zipline solving and how is that benefiting you?** The number one problem was information distribution chaos with so many potential channels. Staff now have a one stop shop for all that they need to do their jobs. This and task management accountability. ### 10. Zipline provides support to those whose job function is supporting retail teams **Rating:** 5.0/5.0 stars **Reviewed by:** Ambre T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Zipline?** Zipline is super intuitive to start using, from the associate level up to the admin level. They provide incredible support through their Pink Bubble Chat team and account managers (seriously, our account manager is the best!). From Summer Camp to the Knowledge Base to regular Product Updates, Zipline makes it easy to stay engaged and aware of the features available to you. **What do you dislike about Zipline?** The Groups and Messages features are less powerful than other messaging platforms like Slack, particularly with notifications for these features. **What problems is Zipline solving and how is that benefiting you?** Retail Communications - one resource to keep all of our retail employees informed and involved. Alert system for orders to be fulfilled in store (either in store pickup or online order shipping from store) Visual merchandising assessments - easily brings together visual execution photos Task management and field leader visbility into completion ### 11. Ability to bring simplicity to the stores while ensure they are engaged and heard from! **Rating:** 5.0/5.0 stars **Reviewed by:** Reanna S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Zipline?** I love the ability that all of our employees get the chance to learn, communicate, engage and have everything they need to complete their daily tasks in a one stop shop! **What do you dislike about Zipline?** Need the ability to translate on the spot! **What problems is Zipline solving and how is that benefiting you?** We have not tasked our teams since 2019 and this now allowing us to get back to validating what is happening in store, but also start taking away the noise and frustration happening on the sales floor. ### 12. Zipline is an great tool and resource for our field team **Rating:** 4.0/5.0 stars **Reviewed by:** Steve K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Zipline?** Zipline is an excellent tool for us to communicate to our field team and provides us the reporting to understand readership, compliance and completion of the tasks we are asking of them **What do you dislike about Zipline?** 2 things. When using Groups as a publisher, it would be nice to be able to see responses without having to go back to field view. Notifications would be nice. When looking at viewership of a document posted on Zipline, if an update is made to that document (replaced). I would like the ability to see total viewership and not have it reset if the document was updated. If we update a document due to a spelling error or something minor. **What problems is Zipline solving and how is that benefiting you?** One source for all communications, tasks and resource library. ### 13. Zipline sets the bar **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine C. | Communications Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Zipline?** Zipline has been the best partnership as a vendor. They are very responsive to any issues I have with my organization and they put people first. **What do you dislike about Zipline?** Nothing I love it! Zipline is consistently working to be innovative and improve daily. **What problems is Zipline solving and how is that benefiting you?** Helping with employee execution and knowledge within the resource library. ### 14. The Tool for Operational Success **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara C. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Zipline?** Zipline had been an important tool in improving our internal customer experience which rolls into elevating our external customer experience. **What do you dislike about Zipline?** Formatting when drafting Comms for staff. It's not consistent when updates are implemented. **What problems is Zipline solving and how is that benefiting you?** Shop accountability and setting universal shop standards ### 15. Zipline is an essential tool for Retailers **Rating:** 4.5/5.0 stars **Reviewed by:** Eryn C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Zipline?** Love the ability to communicate directly with the frontline team and easily follow up on outstanding or overdue tasks. It's a great way for us to stay organized. **What do you dislike about Zipline?** I find sometimes the updates cause weird bugs, usually within message formatting or group formatting which are small - meaning they sometimes fall low on priority to fix. **What problems is Zipline solving and how is that benefiting you?** It solves our ability to track whether or not everyone has read a specific communication, especially for new process or procedure implementation. This ensures our communication is consistent across the chain. ### 16. great software, great vendor! **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine K. | Project Manager, Store Communication, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Zipline?** I love that Zipline is so open to feedback & making developmental changes, also how it allowed us to streamline all comms into 1 platform for stores. **What do you dislike about Zipline?** I wish that as a brand we were able to have more administrative control, as opposed to going to zipline to make user/other admin updates (i.e. terminate a user) **What problems is Zipline solving and how is that benefiting you?** Prior to Zipline, we had multiple communication streams with our stores. Now, stores have 1 user friendly location where they can find everything they need to be successful. ### 17. Amazing company product and people !! **Rating:** 5.0/5.0 stars **Reviewed by:** Ross W. | Director of Retail and Labor Operations, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Zipline?** It's so simple for our people to use! The support from the organization is amazing. They listen and make changes quickly based on feedback. **What do you dislike about Zipline?** Would love to see an addition of a document governance system. **What problems is Zipline solving and how is that benefiting you?** Simple and direct communication to all associates. Document repository. ### 18. Zipline is great to communicate & share files with our International teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel D. | Manager International Creative Services Operations, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Zipline?** Using Zipline is a great way to communicate & share files with our International teams. We have seen an improvement in compliance in in-store execution for the creative & visual areas of our business. Our creative & marketing teams also receive fewer emails from our INTL partners. Before Zipline, our teams were fielding emails daily from teams that could not locate our files on our previous platform. **What do you dislike about Zipline?** The consistent negative feedback I get from our users is that they want to be able to download more than 1 file at a time. **What problems is Zipline solving and how is that benefiting you?** File sharing has been a huge win. We love that we can share links to our files rather than trying to share them directly. ### 19. Zipline is the best communications platform out there for messaging, readership, execution, etc. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about Zipline?** The best and most helpful thing about Zipline is not having to send the same message as reminders to the field teams because you can add tasks to hold them accountable. The reporting on readership and task execution is also very helpful and the best we have seen. The company also takes your needs for the business very seriously and will try and adapt what you are looking for. It is also a straightforward platform for both the publisher and the users in the field. The search function is by far the best! The Library to organize and hold items for the field users is excellent and easy to use with the significant search function because you do not even need the full title of the file you are looking for. Also the calendar is a great feature as you can add all of the tasking and items coming up for the future but see what was going on in the past - great for store teams to understand their workload and scheduling needs. **What do you dislike about Zipline?** There is nothing we dislike about Zipline because they are continuing to update and evolve. **What problems is Zipline solving and how is that benefiting you?** What Zipline is doing for us is creating a one-stop shop for field users instead of continuing to use other platforms. The reporting is excellent, and it helps the publishers to analyze what is happening and the upper-field users to see what is going on. ### 20. Great product! Exceptional customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Zipline?** Zipline is user friendly. It provides one stop shopping for club teams through the dashboard . It also provides task management tools and visibility over task completion and readership. **What do you dislike about Zipline?** Current issue with the system logging you out. **What problems is Zipline solving and how is that benefiting you?** Zipline is our primary communication tool. It allows us to communicate transparently at all levels within our company. It promotes expectations and accountability by providing tools and resources all in one spot. ### 21. The service is amazing and the collaboration with other retailers is extremely beneficial. **Rating:** 5.0/5.0 stars **Reviewed by:** cassandra d. | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Zipline?** the efficiency of publishing information and availability of information for the end user **What do you dislike about Zipline?** we are missing some bespoke tools that our stores are used to using in the past such as product launch trackers **What problems is Zipline solving and how is that benefiting you?** tailored communication to improve execution efficiency in store ### 22. Zipline keeps exceeding my expectations - after more than a year! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Zipline?** Zipline is SO FLEXIBLE. I haven't encountered a problem the software couldn't solve for our internal communications! **What do you dislike about Zipline?** What if I haven't had an experience to dislike yet? Their issue resolution is so quick I don't even have a chance to get frustrated, and their customer service is on point! **What problems is Zipline solving and how is that benefiting you?** Few companies understand the complex nature of internal and retail communications like Zipline. They have built out a back end that can handle my most complex targeting and distribution needs with a user interface that is easy to use. I've been able to accomplish what used to take a team of 5 with a team of 2 with all of Zipline's built-in features. My stores and field leaders are more informed than ever. ### 23. Great knowledge for store communications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Zipline?** Fast and concise communications, and editing and posting capabilities **What do you dislike about Zipline?** issues with readership and training stores **What problems is Zipline solving and how is that benefiting you?** Eliminating email communications and using one platform for all retail executions. ### 24. Our experience with Zipline has exceeded expectations. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Director of Stores, Finance & Communications, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Zipline?** Zipline Task Management saves our managers time every day. Managers can easily prioritize their follow-up on incomplete tasks and are much more efficient with their time. **What do you dislike about Zipline?** Leaders at corporate must understand how to apply filters to see messages that are important or relevant to their role. **What problems is Zipline solving and how is that benefiting you?** Zipline creates visibility for managers and associates to prioritize and efficiently complete tasks. Zipline provides one source of truth and one destination for associates to access the communications and information they need. ### 25. Great user experience and great functionality. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Zipline?** I think what I like best is using the search function to find what I need. Since I am a publisher, I have an idea of where things are at, but there are sometimes there are documents where I am not sure where it is, and the search function helps! **What do you dislike about Zipline?** I think what I have the most fights with is the message editor in Zipline. Most of the time I can get it to work how I want it, but the times when I can't, it gets frustrating. **What problems is Zipline solving and how is that benefiting you?** Definitely communications! Before I started, I kept hearing about how bad the communications were for the company and how there wasn't a centralized way to share information that wasn't watered down through multiple outlets. ### 26. This app for every person who works in retail **Rating:** 5.0/5.0 stars **Reviewed by:** MOHAMMAD A. | Territory sales manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Zipline?** Zipline is for every person who works in retail store and retail segment with this app we can Look closely on every single person work and productivity and with marchandize our products in online platform **What do you dislike about Zipline?** Some issues we faced and resolve by back hand team on time but it quite time taking when they ask updation on every single day I suggest to developer that please fixed it **What problems is Zipline solving and how is that benefiting you?** Zipline help us to increase team Productivity and visibility and increase business and also help to close every single queries on time farme such a wonderful application is ### 27. Fantastic Communication Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Zipline?** The best this about Zipline is the amazing functionality of the search feature. It's quick and can find any and everything ever posted. **What do you dislike about Zipline?** The group communications feature is not robust enough for us to use as our primary messaging platform. **What problems is Zipline solving and how is that benefiting you?** Critical and ongoing communications were previously fractured. Now we are confident that all locations have access to identical messages, and we can track! ### 28. Zipline + Allbirds...a winning team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Zipline?** Zipline is a highly flexible and intuitive tool with an array of features / functions that allow my team to communicate effectively to all levels of the field. **What do you dislike about Zipline?** I think the platform is great and the Zipline team continues to find ways to elevate it more and more, listening to client feedback and reacting swiftly! **What problems is Zipline solving and how is that benefiting you?** Allowing us to create a singular destination (source of truth) for all messaging to our 800+ field team members. ### 29. New Tools for Our Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Zipline?** Zipline has given us a really robust set of tools for the company to use- best of all they are all in one place! We also love the stellar customer support we get from Zipline. **What do you dislike about Zipline?** Zipline has been quick to solve any issues and integrated pretty seamlessly with what we do. No complaints here. **What problems is Zipline solving and how is that benefiting you?** Zipline has brought together a suite of tools that are located in a single place that has improved the experience of completed various tasks for our associates. ### 30. Zipline Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Zipline?** One-stop shop for all communication, information, etc. Associate Engagement with each other and the HQ. **What do you dislike about Zipline?** I cant think of a dislike or downside to using Zipline. **What problems is Zipline solving and how is that benefiting you?** ALL team members are now well-informed on business strategies, initiatives, etc. Team members connected to one another and the HQ. ### 31. One stop shop **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Zipline?** The most helpful is the ability to separate comms between so many teams. **What do you dislike about Zipline?** Unable to self-edit/correct more minor troubleshooting errors very reliant on vendor **What problems is Zipline solving and how is that benefiting you?** Micro-granular targeting - we see an immense need to separate even further between the same role, and different duty. ### 32. Great all in one platform for communication! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Zipline?** Zipline offers so many great features as a communications platform. I love that we can format messages tailored to each store, if needed, in a visually pleasing and well-organized way. The library area is great for document/information storage, and groups are awesome for collaboration/discussion within stores and between districts/across the company. Assessments and surveys are a helpful way to audit stores and collect information. **What do you dislike about Zipline?** There could be more opportunities for two-way communication between stores and HO. Assessments could be more robust and better organized, especially on the administrative side. **What problems is Zipline solving and how is that benefiting you?** We are using this tool as a communication and document storage platform for communicating updates and initiatives from head office to stores. Being able to see readership statistics is fantastic and something we certainly did not have previously with just email. ### 33. Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Zipline?** It is very user friendly platform. It helps to communicate properly. It is the best communication tool where all our team can discuss to solve an issue. The UI is very great. **What do you dislike about Zipline?** I was not able to control or edit any user list. The customization of the options is okayish. It would be best if worked on it. There should be some automated email generation. **Recommendations to others considering Zipline:** It is one of the best tool. **What problems is Zipline solving and how is that benefiting you?** The communication tool is the best which solves all our communication-related problems. Our team is able to discuss on an issue on the proper platform. This has helped to get to the solution quickly. ### 34. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Zipline?** The centralization of information made it great to not need other tools and allowed for an easy way to be in communication and collaboration with many teams/departments within my organization. **What do you dislike about Zipline?** It was sometimes difficult to see new alerts come in. The small notification in the top right corner didn't always catch my eye. **What problems is Zipline solving and how is that benefiting you?** Streamlining communication. Previously, my team would receive information via 3+ different platforms so it was very difficult to keep track and stay on top of all of the different communication coming through. Zipline allowed my organization to organize that all in one place and better communicate information across all teams. ### 35. Really helped us to get our clients organized **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Zipline?** It was easy to use on the backend and much more manageable than company-wide emails that nobody ever really reads. **What do you dislike about Zipline?** It isn't cheap, but nothing good is. I wish it was a bit more intuitive from a user standpoint but far from impossible **What problems is Zipline solving and how is that benefiting you?** It enabled us to reach the entire client organization and send out digestible messages ranging from tasks, protocols, and messaging. ### 36. Truly Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Zipline?** Reliable delivery of equipment. A truly logistics company **What do you dislike about Zipline?** Can cause some delays in accessing items. **Recommendations to others considering Zipline:** I will recommend Zipline to others. **What problems is Zipline solving and how is that benefiting you?** Order may delay. Especially internationa orders. ### 37. User & Admin friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Zipline?** The cut & dry nature of zipline is by far my favorite aspect. Navigation and general use is very user friendly & understandable. **What do you dislike about Zipline?** When first using zipline and linking it to other data sources there was a bit of a disconnect, but it was resolved quickly and easily. **What problems is Zipline solving and how is that benefiting you?** The user friendly layout of zipline is so very helpful. It isn't overwhelming or hard to navigate which is great for admins & users alike! ### 38. Great communication tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2021 **What do you like best about Zipline?** The ability to create and share tasks. Like a todo list **What do you dislike about Zipline?** I haven't noticed any notifications. That would be helpful. **What problems is Zipline solving and how is that benefiting you?** Communication, task management, delegation, etc. ### 39. Zip line Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Zipline?** What I like best about zipline is how effortless it is to nagative through the website. **What do you dislike about Zipline?** I don't like the fact that there is no pricing available on the website. **What problems is Zipline solving and how is that benefiting you?** Since using zipline I have been able to have free more time to spend on my business knowing that zipline will take care of everything for me. ### 40. Intuitive, User-friendly, Streamlined Communication Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Zipline?** So user-friendly, really allows you to target the right people at the right time & allow for user autonomy. Great search function too! **What do you dislike about Zipline?** I can't think of anything that I haven't liked so far! **What problems is Zipline solving and how is that benefiting you?** Employee communication. Better employee engagement and adoption of action items & tasks. Streamlined follow up. ### 41. Zip line is a great resource for all communication to be in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline C. | Madeline Connelly , Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Zipline?** Zip line is a great resource for all communication to be in one place it makes it so easy so you don’t skip a beat on things you need to know for work and to be able to communicate with whole teams **What do you dislike about Zipline?** There are certain features of zip line like the groups that make it a little confusing because you can join the wrong group if you are unsure of which when you were supposed to be a part of but everything is all together which is easy to use **Recommendations to others considering Zipline:** Whole organization communication is so easy to use when you have one field where everything to me accessed by all employees it makes it easy for messaging and updates to be seen and heard by everyone **What problems is Zipline solving and how is that benefiting you?** Any lapse in communication for whole organization has been cut down due to everything being available and seen on zip line ### 42. Utilizing Zipline to Streamline Company Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Natalie Elizabeth M. | Educator, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Zipline?** I like that my Zipline page is customized to the store I work at. I also like that it my dashboard shows me what tasks I have and what messages I need to read. I like how it is a multimedia platform so there are links, videos, etc. **What do you dislike about Zipline?** I dislike that sometimes I feel as if I am missing information. The notification icon in the top right corner is quite tiny. Although I will complete my tasks and messages, the icons won't go away. Sometimes these tasks should be directed at someone on the leadership team as they are not relevant for me to complete but they still show up for me anyway. I also dislike how sometimes notifications don't correlate with tasks and so sometimes I miss information I should be seeing. **What problems is Zipline solving and how is that benefiting you?** Zipline bridges the gap between the executive level, regional management, and our store. It is easy to be on the same page about new product and announcements. I like that I am able to be kept in the loop. This is a great benefit because it opens up a channel for communication that we hadn't had, especially on a big team. ### 43. Makes things a lot easier! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2019 **What do you like best about Zipline?** It helps a lot with communicating with other employees and managers. It's also really easy to download. It has made getting in touch with everyone a lot more stress-free. It has a really user-friendly interface. It also holds people more accountable and people get a lot more tasks done in the store than before we got Zipline. Everyone gets to equally do the work instead of skipping their duties. **What do you dislike about Zipline?** It's a little pricey! However, it is a really good software so I understand why it is priced the way that it is! **Recommendations to others considering Zipline:** It takes a while to learn **What problems is Zipline solving and how is that benefiting you?** It solves communication issues between employees. Everything is easily manageable instead of emailing and texting multiple times a day. ### 44. The most improved **Rating:** 4.0/5.0 stars **Reviewed by:** Abi J. | Receptionist, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Zipline?** Zipline helps keep everyone organized and up-to-date **What do you dislike about Zipline?** I wouldn’t change a thing, nothing has ever helped keep things running so smoothly **Recommendations to others considering Zipline:** Use it, you won’t regret it **What problems is Zipline solving and how is that benefiting you?** It helps the entire company stay up-to-date and organized ### 45. Improve communication. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2019 **What do you like best about Zipline?** Zipline is great for improving communication among teams. My team loves it because of its ease of use and intuitive design, it’s easy for them to download and use right away. They can easily see their tasks and begin. **What do you dislike about Zipline?** The least helpful is that the app can act up and sometimes have a few days after updates where it doesn’t work correctly. **What problems is Zipline solving and how is that benefiting you?** Communication problems are being solved with zipline, especially in regards to tasks being assigned. No longer do team members have to flip through emails/texts/posted lists instead they can just check the app and begin right away. ### 46. Simply brilliant **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2019 **What do you like best about Zipline?** The web interface is very clean, clear and easy to use. Menus are intuitive and it feels like no heavy or long training is needed for new personnel. **What do you dislike about Zipline?** In the messages part, you cannot open attachments in the browser. Attachments will open in default program and app. **What problems is Zipline solving and how is that benefiting you?** Fast distribution of information a different company levels. Notes based on department accessing the messages. ### 47. Excellent in Every Way **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2019 **What do you like best about Zipline?** Zipline is so easy to use and has a beautiful interface. **What do you dislike about Zipline?** There is nothing I dislike about Zipline! **What problems is Zipline solving and how is that benefiting you?** It makes communication across multiple locations easy and the tasks feature helps keep accountability throughout the field. ### 48. Love! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley A. | Barista, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2018 **What do you like best about Zipline?** I like that I can manage employees and send urgent messages to other managers and executives. It is easy to do on the platform rather than making tons of calls to phones that won’t answer or pick up. It’s a great way to get in touch with everyone! **What do you dislike about Zipline?** I dislike the cost of the platform. Being in retail it’s already pricey enough **What problems is Zipline solving and how is that benefiting you?** Managing employees and posting urgent messages all in one place to keep everyone on task and updated ### 49. Organization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2018 **What do you like best about Zipline?** I like that you are able to be organized **What do you dislike about Zipline?** Once time passes t shouldn’t be overdue. **Recommendations to others considering Zipline:** I like it, especially for companies with different level stores it is nice that stores receive specific messages pertaining to them. **What problems is Zipline solving and how is that benefiting you?** Communication, I like that you can see what team members have viewed a message, and how you can assign it to specific team members ## Zipline Discussions - [What is Zipline software?](https://www.g2.com/discussions/what-is-zipline-software) - 1 comment - [View Zipline pricing details and edition comparison](https://www.g2.com/products/zipline/reviews?order=g2_default&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+22%3A59%3A29+-0500&secure%5Bsession_id%5D=386deb2f-29b9-41b7-8540-0059f3e00a5c&secure%5Btoken%5D=58227fc953842dceb9b52aaa8a5d62d40a12bbfeae26d0177250db08fd62f6ca&format=llm_user) ## Zipline Integrations - [Adobe Captivate](https://www.g2.com/products/adobe-captivate/reviews) - [Appointedd](https://www.g2.com/products/appointedd/reviews) - [Bucketlist Rewards](https://www.g2.com/products/bucketlist-rewards/reviews) - [Dayforce](https://www.g2.com/products/dayforce/reviews) - [Docebo](https://www.g2.com/products/docebo/reviews) - [Domo](https://www.g2.com/products/domo/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Onebeat](https://www.g2.com/products/onebeat/reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - [RetailNext](https://www.g2.com/products/retailnext/reviews) - [ServiceChannel](https://www.g2.com/products/servicechannel/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [TruRating](https://www.g2.com/products/trurating/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) ## Zipline Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Basics** - Performance - Mobility **Planning** - Strategy - Activities - Territory Management **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Social Learning - Content Creation - Manager Portals - Content Storage and Management - Content Libraries **Information Distribution** - News Feed - Newsletter - Notifications - Email - Multi-Channel Sharing **Generative AI** - AI Text Summarization **Administrative Tasks - Frontline Worker Communication Platforms** - Training & Learning Modules - Health & Safety Policies - Onboarding & Offboarding - Surveys & Feedback - Employee Services - Knowledge Management **In-store tasks - Retail Task Management Software** - Store audit and compliance **Agentic AI - Employee Intranet** - Autonomous Task Execution - Adaptive Learning **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Content** - Content Library - Customizability - Content Creation **Execution** - Collaboration - Field Execution - Data Collection **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat **Generative AI** - AI Text Generation - AI Text Summarization **Communication Features - Frontline Worker Communication Platforms** - Group Messaging - Private Messaging - Announcements - Emergency Notifications **Task management - Retail Task Management Software** - Task tracking - Task planning and execution - Task allocation **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Performance** - Monitoring - Reporting - Interoperability **Performance** - Team - Retailer - Compliance **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation **Operations - Frontline Worker Communication Platforms** - Shift Scheduling - Insights & Analytics - Task Management - SOPs & Documentation **Analytics and reporting - Retail Task Management Software** - Task reporting **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Manager Portals - Content Storage and Management - Content Libraries **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing **Agentic AI - Frontline Worker Communication Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations **Agentic AI - Employee Communications** - Cross-system Integration - Natural Language Interaction ## Top Zipline Alternatives - [YOOBIC](https://www.g2.com/products/yoobic/reviews) - 4.6/5.0 (394 reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) - 4.8/5.0 (2,607 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,491 reviews)