# Zipline Reviews **Vendor:** Zipline **Category:** [Retail Task Management Software](https://www.g2.com/categories/retail-task-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 99 ## About Zipline Zipline is an AI-powered operations platform specifically designed for retail teams to enhance their operational efficiency and communication. This solution integrates frontline communication, task management, learning, and insights into a single interface, ensuring that store teams are always informed about their responsibilities, the significance of their tasks, and how these connect to the broader brand objectives. By streamlining execution and fostering alignment between headquarters and frontline staff, Zipline aids retailers in optimizing store operations and providing a consistent customer experience. Targeted at retail teams of all sizes, Zipline caters to a diverse range of sectors, including specialty, grocery, convenience, and big-box retail. It is utilized by prominent brands such as Sephora, Bath & Body Works, The Fresh Market, 7-Eleven, and AEO, Inc. Retailers leverage Zipline to keep their store teams informed and engaged, ensuring that every shift and location operates smoothly and effectively. This platform is particularly beneficial for multi-location operations, as it facilitates uniform communication and execution across various stores, thereby safeguarding the in-store experience while enhancing operational productivity. The platform's key features include task management, frontline communication, and integrated learning resources. Managers can assign and monitor tasks in real-time, allowing for immediate adjustments and updates. Store teams receive clear and centralized communication, which minimizes confusion and enhances focus on essential tasks. Additionally, associates have easy access to training materials and brand resources, all consolidated in one location. This comprehensive approach leads to quicker task execution, improved alignment between headquarters and store teams, and heightened engagement throughout the retail network. By utilizing Zipline, retailers can ensure that their teams are not only well-informed but also empowered to perform their roles effectively. The platform's ability to centralize various operational aspects into one cohesive system sets it apart in the retail technology landscape. This integration not only simplifies daily operations but also fosters a culture of continuous learning and improvement, ultimately contributing to a more efficient and responsive retail environment. ## Zipline Pros & Cons **What users like:** - Users appreciate the **streamlined communication** offered by Zipline, facilitating collaboration and improving performance across teams. (15 reviews) - Users love the **intuitive ease of use** of Zipline, streamlining tasks for store employees and enhancing their experience. (13 reviews) - Users love Zipline for its **customizable features and exceptional customer service** , enhancing efficiency and collaboration. (11 reviews) - Users value the **unwavering commitment and stellar support** from Zipline, crucial for success and engagement. (8 reviews) - Users value the **stellar organizational tools** of Zipline, enhancing communication and task management across teams. (8 reviews) - Users value the **communication efficiency** of Zipline, enhancing teamwork and engagement through intuitive and streamlined interactions. (5 reviews) - Community Engagement (5 reviews) - Users value the **navigation ease** of Zipline, facilitating organized access to essential tools and resources. (5 reviews) - Tools (5 reviews) - Easy Creation (4 reviews) **What users dislike:** - Users find some features of Zipline **convoluted and tricky** , impacting ease of access and overall functionality. (5 reviews) - Users note the need for improved **notification functionality** in Zipline, especially regarding the Groups feature on Android. (3 reviews) - Users experience **organizational challenges** with Zipline, finding survey management and photo access cumbersome and inefficient. (3 reviews) - Users find Zipline's interface to be **confusing and overwhelming** with information overload and slow loading times. (2 reviews) - Users find the **content management cumbersome** , especially when organizing surveys and accessing uploaded photos efficiently. (2 reviews) - Group Management Issues (2 reviews) - Survey Issues (2 reviews) - Customization Difficulty (1 reviews) - Difficult Navigation (1 reviews) - Filtering Issues (1 reviews) ## Zipline Reviews ### 1. Fosters Community and Delivers Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah C. | Learning & Communications Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Zipline?** Zipline has brought our company together in ways we had never experienced before. It has fostered a real sense of community among our teams nationwide. Stores that once had little to no interaction now connect with each other daily through the platform. A major factor in our decision to go with Zipline was its strong support feature. With our relatively small team, having access to knowledgeable experts is essential. Our account manager, Leanne, is always available and has made the implementation process smooth and straightforward, consistently providing answers to all our questions. The platform is also extremely intuitive and user friendly. **What do you dislike about Zipline?** I have quite literally nothing negative to say about Zipline, except I wish that the pink bubble (customer support) feature was available on weekends. **What problems is Zipline solving and how is that benefiting you?** Zipline has replaced many avenues of obsolete communication such as internal emails and support desk tickets. We also use Zipline as an LMS and is much easier to use than our previous platform. ### 2. Streamlines Communication Across Multiple Locations **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen M. | Training and Development Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Zipline?** I love that Zipline streamlines our communication and ensures all updated information is in one place with consistent language. The forms library, assessments, and surveys are really handy. The ease of use is fantastic; everyone loves it. It's organized well, so we can always find anything we've communicated, and we can update or change on the go. The initial setup was extremely easy and organized, and the training was great. **What do you dislike about Zipline?** Creating folders for surveys! There are none, all existing surveys sit there. Can organize more efficiently instead of deleting, in the case of a survey we do once or twice a year. **What problems is Zipline solving and how is that benefiting you?** I use Zipline for streamlining communication, keeping all information updated in one place, ensuring consistency in language, and utilizing forms, assessments, and surveys effectively. ### 3. A foundational piece for our store teams day to day **Rating:** 5.0/5.0 stars **Reviewed by:** Carl F. | Head of Brand Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Zipline?** The user interface is incredibly easy to use, making it simple for all of our store teams to quickly learn and make the most of this platform. We especially love the daysheet functionality and rely on it whenever we need tasks completed! **What do you dislike about Zipline?** Not much to dislike about Zipline! The platform has continued to grow and include features that are useful for our teams. **What problems is Zipline solving and how is that benefiting you?** Having everything centralized and organized has made a significant difference. Before using Zipline, our communications, store resources, and other important materials were spread out over multiple platforms. With Zipline, we now have the ability to keep everything in one place, which has allowed our teams to work more efficiently and streamline their workflows. ### 4. Essential Tool for Retail Store Management **Rating:** 5.0/5.0 stars **Reviewed by:** ML L. **Reviewed Date:** November 19, 2025 **What do you like best about Zipline?** I absolutely love using Zipline for managing our retail stores. It has been a great tool for us for over five years, keeping our operations organized and efficient. One of the standout features of Zipline is its communication tool, which consolidates all our communications into one place and allows us to create tasks directly from there. This feature truly streamlines our workflow and enhances our productivity. The holistic approach of having everything in one place, such as our resource library with SOPs, training documents, job aids, and our monthly playbook, ensures that our stores have everything operationally required. Additionally, being able to leverage surveys and assessments during store visits is invaluable. I highly value the excellent support provided by our account manager, Nathan Thompson, who is always quick to respond to our queries and keeps us informed about the latest product updates. His partnership is immensely beneficial, and he truly does a wonderful job. Overall, I'm very happy with Zipline and grateful for all it has to offer. **What do you dislike about Zipline?** I believe there is room for improvement with Zipline's survey functionality. The process of uploading and managing pictures is somewhat complex and could be streamlined. Specifically, accessing photos is cumbersome as they are placed into folders requiring individual access by store. It would be more efficient if all the photos could be accessed collectively in one place. **What problems is Zipline solving and how is that benefiting you?** I use Zipline to keep our retail stores organized, centralizing communication, surveys, and assessments. It provides a holistic solution with everything in one place, including SOPs and training documents, ensuring operational needs are met efficiently. ### 5. The Secret Ingredient Behind Our Retail Glow-Up **Rating:** 5.0/5.0 stars **Reviewed by:** LeRae W. | Corporate Communications & Events Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Zipline?** Hands down it is Zipline's unwavering commitment to us. From the moment we joined the Zipline community and embarked on our challenging path to launch day, their daily guidance, innovative ideas, and continuous support have fueled our success. Additionally, its straightforward design, paired with an ever-evolving suite of enhancements, empowers our field teams and turns one-way updates into dynamic, real conversations. It's intuitive and simple to use which keeps our teams informed, engaged, and ready to excel every day. **What do you dislike about Zipline?** If there’s one thing I 'don’t like'—and I'm stretching here—it’s that the platform is so jam-packed with features, I'm still working to release the power of a few hidden gems two years in. Honestly, it’s less a complaint and more a testament to just how deep and versatile the solution really is. In the whirlwind of retail, it keeps us evolving—it challenges us to do better go forward. **What problems is Zipline solving and how is that benefiting you?** Zipline makes accessing our collective corporate knowledge almost effortless—empowering frontline professionals to support one another seamlessly, no matter where they are. And it’s not just convenient—it’s built with rock-solid privacy and confidentiality in mind. Smart, secure, and seriously helpful. Meanwhile, we’re dialing up the energy on internal culture! By growing our brand from the inside out, we’re building a workplace that’s vibrant, connected, and purpose-driven—where our customers feel the impact and our associates feel truly valued and celebrated. ### 6. Amazing Intranet Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian J. | Communications Associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Zipline?** -Comprehensive organization for messages, resources, and more! -Easily the allow the right access to the right people and audiences -friendly UX, easy to navigate to what you need -customizable pages to present information exactly how we want -assessments and quizzes for keeping on top of product knowledge, visual presentations, and more. -groups feature is great for associate engagement -integration with several apps we use, such as for time clock. -great customer support, quick resolution to any issues or quick changes needed. -for most cases replaces the need for emailing stores, thus avoiding bypassing the complexity of email communications with large staffbases. **What do you dislike about Zipline?** -some elements of employee engagement are a bit tricky - for example, viewing comments and reactions to a message requires downloading an excel sheet to view separately, rather than in the Zipline platform. -quizzes and assessments have basic logic but lack some more complex quiz configurations (advanced conditional formatting, allowing images in all portions of the quiz, switching the order of responses in a multiple choice) **What problems is Zipline solving and how is that benefiting you?** Zipline is our one-stop shop for all store communications and a hub for all resources (or launchpad to any external resources like service tickets). This platform allows all our associates to engage in daily communications and makes it so that we no longer require a manager to pass every piece of information to frontline associates. With Zipline, we can consolidate everything our teams need to know to operate an efficient and successful business. ### 7. The communication tool YOUR frontline asked for **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. | Divisional Vice President of Retail Innovation and Operations, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Zipline?** Zipline feels like a team consulted YOUR frontlines workforce to build their product. It's clear and apparent that not only did their co-founder come from frontlines retail but brought along many team members who started on the frontlines of retail to create a product that meets the needs of those associates that are running around like crazy to serve customers, stock stores and execute the many, many tasks your store support center throws at them. The tool can be customized to make it fit you brand but interacting with it feels wholly unique in a world of SaaS products that feel sterile or analytical, Zipline feels fun and approachable. Where you're used to chasing enhancements, Zipline is churning out enhancements that are useful, practical and common sense before you even knew you needed them. **What do you dislike about Zipline?** Some of their newer endeavors such as Learning, feel new. The good news is that Zipline is very transparent about this and those that adopt these features early will get the benefit of being able to help participate and shape them into what they need. **What problems is Zipline solving and how is that benefiting you?** Prior to Zipline we didn't have a task management system for our frontlines and our communication tool was one way. This led to our frontlines using tools like GroupMe to communicate with each other. We know can see what teams have read messages and executed tasks. We can request photos when we need them and we have a centralized place for resources, learnings, communication, group chats and messages. ### 8. Retail Operations, Solved! **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak C. | Sr Director, Product Management, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Zipline?** It simply works, and the field and HQ users love it! Nothing more to say. **What do you dislike about Zipline?** The groups module is something that you’d either love or will get used to it. For a mature enterprise it may be challenging to adopt. **What problems is Zipline solving and how is that benefiting you?** If you are looking effective and efficient store operations platform that brings in all involved parties including store associates, store leaders, field leaders, corporate leaders and users together to present a common goal and objective, Zipline is the solution you need. This platform is thoughtfully built and managed by people who come from store background, and understand the complexities of field and business and bridge them tastefully. Their team is best in the business and the culture Melissa and team has built is so fun to work with while still being impactful and innovative. ### 9. Recommend Zipline for Retail Communication & Task Mgmt **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle C. | Learning & Performance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Zipline?** Zipline's service level is off the charts! From the implementation, to our account manager, to the daily customer service team (Pink Bubble rules!) to product experts. I have never experienced a partnership like this in my 35 years of employment. The platform is very easy to use and our retail associates love it! They LISTEN to their clients and churn out improvements every 8 weeks based on that. I have a hard time keeping up! **What do you dislike about Zipline?** That their LEARNING platform isn't fully baked yet, but they are sure working on it! **What problems is Zipline solving and how is that benefiting you?** Zipline is providing real time communication and tasks required by our retail associates that sometime (esp. during holidays) need immediate attention. They are also now providing an LMS that is connected to their comm/task mgmt system. One stop shop for our associates! ### 10. Zipline **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Zipline?** It keeps everything organized in one place, so I always know what needs to get done. I like that it makes communication clear and easy to follow. **What do you dislike about Zipline?** I dislike that sometimes Zipline can feel a bit overwhelming when a lot of information comes in at once. It can also be slow to load or refresh, especially when I’m trying to check tasks quickly. A more streamlined layout would make it easier to navigate during busy shifts. **What problems is Zipline solving and how is that benefiting you?** Zipline solves the problem of scattered communication and unclear priorities. Instead of checking multiple places for updates, tasks, and training, everything is organized in one spot. It helps me stay aligned with what needs to get done each day, so I can work more efficiently and confidently. ### 11. Zipline - Easy - Simple - Fun **Rating:** 5.0/5.0 stars **Reviewed by:** Justina G. | Manager Store Operations, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Zipline?** I love how simple Zipline is for the end user. It’s so intuitive, user friendly, and fun for store employees. They get the information they need, when they need it, and in an easy to consume format. **What do you dislike about Zipline?** There is not a function of Zipline I dislike. They keep the platform updated, keep innovating, and keep working to meet retailers where they are to help us succeed. **What problems is Zipline solving and how is that benefiting you?** Zipline is making communication simple and efficient so it’s not overwhelming for teams. They are also improving search and the ability for stores to find resources more easily. These solutions save time and ensure our store teams can spend less time searching for information and more time helping customers. ### 12. Zipline is the retail team’s best friend for seamless operations and communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Lianne v. | Senior Store Communications Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Zipline?** What I like most about Zipline is how intuitive it is to use. Every feature is built with a retailer’s perspective in mind for both HQ and field users. Plus their internal team is stellar, they lead with a field first mentality and it shows in all they do. Wouldn’t be successful in my role without Zipline. **What do you dislike about Zipline?** Is this a trick question? Honestly, there’s nothing to dislike about Zipline. They’re consistently delivering innovative features and evolving the platform. If anything, our challenge is to keep up with all the great enhancements they roll out. **What problems is Zipline solving and how is that benefiting you?** They are working with us with improving reporting within their LMS product based on our needs for tracking course completion. ### 13. One Stop Shop for Retail Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica S. | Vice President, Omnichannel Operations, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Zipline?** The simplicity of use for our retail store teams leads to quick adoption and commitment to the platform. Having one place to go for our teams and support partners, ensures transparency and reduces communication fatigue. Zipline’s focus on the end user experience supports team engagement and development impacting financial results. **What do you dislike about Zipline?** One area I’d like to see growth is around reporting. It is one area where we tend to get asked the most questions. **What problems is Zipline solving and how is that benefiting you?** We had inconsistent, poor communication using outdated, static methods to reach our store teams. There were no feedback loops, ways to validate execution or even know the the right audience read the communication. ### 14. Zipline unlocks magic! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny B. | Head of Strategic Communications, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Zipline?** As a communication leader, I love being able to support all business functions' communication, workflow, and resource needs. And I LOVE giving our community the ability to connect and collaborate regardless of their location. It helps make our giant community feel smaller! **What do you dislike about Zipline?** I’d love for it to interface better with external platforms. Headquarters works in Microsoft for co-collaboration and I’d love Zipline to better integrate with Outlook. **What problems is Zipline solving and how is that benefiting you?** Before Zipline, we had no reliable way to communicate with all our front-line team members. Now, everyone receives the information they need, when they need it, perfectly tailored to them! ### 15. Zipline Keeps Us Connected to Real-Time Changes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Zipline?** Zipline helps us stay connected on changes in real time **What do you dislike about Zipline?** Would like a dark theme option instead of a super bright theme all the time **What problems is Zipline solving and how is that benefiting you?** They seem to be solving problems all the time and making the system run more efficiently ### 16. Zipline Makes Communicating a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Zipline?** Helps to streamline communications with it's stellar organizational tools and evolving technology. **What do you dislike about Zipline?** Sometimes hard to pivot when changes need to be updated (ex: tasks) **What problems is Zipline solving and how is that benefiting you?** Making the immense amount of information that needs to be delivered not seem overwhelming to teams. ### 17. Zipline is the real deal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Zipline?** Zipline has transformed the way we operate. What I love most about Zipline is their unwavering dedication to the retail space and to their customers. They understand the unique challenges retailers face and are consistently looking for ways to improve their platform. The user experience is intuitive to the ins and outs of how retail businesses need to operate in various markets. **What do you dislike about Zipline?** If there's one downside to Zipline, it's that you become reliant on it - but even that is a testament to how effective and comprehensive the tool is. Everything we need is in on place and as we gain more adoption and usership this makes a seamless experience for our teams. **What problems is Zipline solving and how is that benefiting you?** Zipline has supported us in resolving miscommunication, task management and overall information fatigue with our store teams. ### 18. Zipline Review **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Director of Stores, Finance & Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Zipline?** Zipline provides visibility into our readership and task execution, but what I like most is how Zipline streamlines communication for our store associates and saves them time every day. **What do you dislike about Zipline?** I have no complaints with Zipline, but there could be some subtle improvements with notifications in the Groups feature. **What problems is Zipline solving and how is that benefiting you?** Making it easy for the right people to get the information they need when they need it. Measuring on time execution. Supporting our culture and making associates feel they are part of something bigger than just their store. ### 19. Zipline is one of our favorite tools! **Rating:** 5.0/5.0 stars **Reviewed by:** Tara A. | Director, Store Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Zipline?** Ziplines compliance reporting is awesome! We are able to hold our store teams accountable to tasks easily thanks to real time reporting on task completion. **What do you dislike about Zipline?** There are no downsides to using Zipline, to be honest. **What problems is Zipline solving and how is that benefiting you?** One system for all of your needs helps our stores have faith in a central source of truth. We love Zipline for sharing visual merchandising guidance and a place for teams to upload photos of completed floor sets. Store visit assessments help our District Managers keep our teams on track. ### 20. One stop shop **Rating:** 5.0/5.0 stars **Reviewed by:** Alisa I. | Change Management and Communication Associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Zipline?** Zipline is not just a communications and task management platform. We are able to tailor Zipline features to meet the needs of our local teams. I LOVE workflow integrations. **What do you dislike about Zipline?** I think accessing some of the features is convoluted. For surveys we have to go through forms and to access previously started assessments, we have to go into historical data instead of just clicking a “continue” button. **What problems is Zipline solving and how is that benefiting you?** Groups is solving the problem of interstate communication and escalations in real-time. ### 21. Zipline streamlines communications to retail stores in an organized, user friendly fashion. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Zipline?** I like how granular zipline is. Every communication, survey, assessment, library resource, etc. can be assigned a category, a visibility level, and more. It makes it really easy to tailor communications to exactly who needs to see them. It keeps us from having to send everything to everyone and clogging up their inboxes with info they dont need. **What do you dislike about Zipline?** honestly no downsides as long as everyone buys in and uses the platform!! **What problems is Zipline solving and how is that benefiting you?** We have been able to move almost all of our retail communication to the platform and will soon be at 100%. This keeps retail employees from having to check for communications from teams in multiple places like email, teams, etc. ### 22. First Zipline Summer Camp **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa V. | Regional Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Zipline?** I am looking forward to learning innovative ways that other retailers are utilizing the Zipline platform. It has certainly assisted me with communicating with my team over different time zones and in an organized way. **What do you dislike about Zipline?** Managing my team groups are set up by administrators and it would be helpful for me to quickly set them up myself, perhaps this is some new information. I will learn during this camp. **What problems is Zipline solving and how is that benefiting you?** None ### 23. Zipline is purpose build for your retail team **Rating:** 5.0/5.0 stars **Reviewed by:** Cavan G. | Senior Associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Zipline?** Zipline has built an incredible suit of products to solve many problems companies face with communications and keeping the lights on. **What do you dislike about Zipline?** Zipline has an opportunity to improve Android platform. We often struggle with notifications working as expected for android users. **What problems is Zipline solving and how is that benefiting you?** Zipline solves many problems. Having the ability to target messages to our employees at the right time and to the correct users is a game changer. ### 24. Zipline is very user friendly and very innovative. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole F. | Audit Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Zipline?** I really appreciate how Zipline turns messages into trackable tasks. It’s made it so much easier to follow up with stores and hold teams accountable without relying on scattered emails. **What do you dislike about Zipline?** There’s a bit of a learning curve for new users, especially if they’re used to email-based communication. **What problems is Zipline solving and how is that benefiting you?** Having all the communication all in one spot for our workers, not using multiple platforms. ### 25. Zipline allows to manage from afar! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam G. | Director of IT & Business Intelligence , Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Zipline?** My favorite feature of Zipline is the ability to automate tasks to ensure that our frontline employees execute. **What do you dislike about Zipline?** I would prefer to have a month to month contract but that is rare in software. **What problems is Zipline solving and how is that benefiting you?** Zipline is helping solve the communication problem in our company and helping ensure that our associates what they need to do each day, making them more efficient. ### 26. Zipline is amazing! **Rating:** 4.5/5.0 stars **Reviewed by:** Amber B. | Retail Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Zipline?** I love the fact that I can send focused content to ALL of our retail employees and see who has read it! **What do you dislike about Zipline?** There are some things that Zipline does not do today but the team is always open to feedback and making improvements based on customer needs. **What problems is Zipline solving and how is that benefiting you?** Zipline is allowing a one stop shop for all employees communications! We do everything in there! ### 27. I’m a rookie, but I come with enthusiasm! **Rating:** 4.5/5.0 stars **Reviewed by:** Brooke B. | Senior Managers, Store Operations, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Zipline?** Visibility and Engagement by all Associates! **What do you dislike about Zipline?** The fact that we can’t personalize the dashboard or add creative layers. But I hear good things are coming 😃 **What problems is Zipline solving and how is that benefiting you?** I love that Zipline is solving for better field leadership interaction with stores. This has been difficult when the field would like to send a comment or task just to store leaders. ### 28. Zipline is a customizable solution for any retail business **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Retail Operations Innovation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Zipline?** The customer service reps (especially Katie Marks)! ...live customer service help via the pink bubble or support email. They are quick to respond and are always super helpful! **What do you dislike about Zipline?** n/a - its all great! And if something doesn't work for your business needs, you can give your suggestions/feedback for changes! **What problems is Zipline solving and how is that benefiting you?** Direct communication and resources to the right people at the right time. ### 29. We love zipline! **Rating:** 5.0/5.0 stars **Reviewed by:** Karen M. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Zipline?** It’s an amazing tool for our stores! My favorite feature now is Learning! Also, we love our account managers Nicole & Chris! **What do you dislike about Zipline?** Nothing as of now. If there is ever an issue we get a response from the zipline team right away! **What problems is Zipline solving and how is that benefiting you?** One stop shop for everything our associates need to be successful’ ### 30. Excellent Business Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Zipline?** My favorite things about Zipline are how responsive and adaptive they are to all our needs. From our account manager, Katie, to the Pink Bubble, Zipline is always available when we need them for just about any question or request we might have. While they can't always give us exactly what we want, they are committed to our success. **What do you dislike about Zipline?** Zipline does so much, but not everything we'd like for it to do. Our biggest challenge is integrations with other platforms we use. **What problems is Zipline solving and how is that benefiting you?** Team member engagement, task management, enterprise communications and initiatives. ### 31. Zipline is everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Zipline?** Not only does it make our jobs easier in Retail Operations by giving us one platform to communicate and house all resources, but it makes our stores' lives easier to know to look for everything in this one place. They can stay on track with calendars, tasks, checklists, etc; receive timely communications from HQ, and even use it to communicate within their store teams as well. Everything. In. One. Place. **What do you dislike about Zipline?** Sometimes having such a convenient and powerful platform can lead us to sending too many communications - once getting used to Zipline, it's important to be mindful of everyone's capacity especially in stores. **What problems is Zipline solving and how is that benefiting you?** Efficiency in HQ and in stores by giving us the ability to house everything in one place and also filter comms from other HQ partners. ### 32. Game Changer for Retail **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Senior Director of Operations, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Zipline?** Zipline offers a modern interface similar to the socials our team uses outside of work. Being about to track communication and task execution has helped drive performance in our stores! **What do you dislike about Zipline?** Nothing - the platform is amazing. Our store team loves it! **What problems is Zipline solving and how is that benefiting you?** Freeing up our teams to focus on guests! ### 33. Efficiency, Ease, Community, and Engagement. **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa S. | Store Operations and Communications Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Zipline?** I love that we can communicate with stores in real time. With groups leveraging community, recognition, and help forums leaders and associates can stay engaged and motivated. **What do you dislike about Zipline?** Many features are add-ons and not included in basic packages (like 2-way communication). **What problems is Zipline solving and how is that benefiting you?** Associate level communication and visibility. ### 34. Best Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Andraya R. | Project Manager, Store Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Zipline?** Great partnership with the Zipline team. Overall a great tool for stores. **What do you dislike about Zipline?** I wish the updates were communicated better... Like if we could opt into an automatic tutorial for new features. **What problems is Zipline solving and how is that benefiting you?** it is a one stop shop tool for all communication ### 35. Zipline Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Zipline?** It's our operator singular source of truth. It's easy to use for our operators, steamlines our communication, and have fantastic customer support. **What do you dislike about Zipline?** No negatives to speak of. While it requires coaching for the teams to log in, once the habit is built, its a fantastic tool. **What problems is Zipline solving and how is that benefiting you?** We have a large number of unique initiatives, and Zipline allows us to hyper target our messaging and tasks to exactly who needs to see it, when they need to. ### 36. Best way to quickly and efficiently communicate **Rating:** 5.0/5.0 stars **Reviewed by:** Emily T. | Senior Store Communications Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Zipline?** The ease to use, it’s a one place shop for our store employees **What do you dislike about Zipline?** Formatting for reports can be difficult to analyze **What problems is Zipline solving and how is that benefiting you?** Streamlining communication and resources. Stores don’t have to search multiple platforms ### 37. Pretty nice for the workplace **Rating:** 4.0/5.0 stars **Reviewed by:** Hank I. | Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Zipline?** I like the ability to create different groups **What do you dislike about Zipline?** pressing the back button does not take me exactly to the place I left off **What problems is Zipline solving and how is that benefiting you?** It benefits me by letting me communicate with all of my employees and assign tasks ### 38. We've had a great experience so far with Zipline. I really like the support we receive from our AM. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Zipline?** Task management and the Library. I really like how much more organized our policies and procedures are in the Library. **What do you dislike about Zipline?** I wish Zipline would have automated reminder for tasks and assessments. Also it would be nice to have a automated report sent to publishers that shows all locations progress on tasks and assessments. **What problems is Zipline solving and how is that benefiting you?** Zipline has solved the follow email issues we were having before Zipline. ### 39. Great for task management **Rating:** 5.0/5.0 stars **Reviewed by:** Jon T. | Communication and engagement manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Zipline?** Groups and field publishing features and **What do you dislike about Zipline?** Search feature if not managed can have some slowdowns **What problems is Zipline solving and how is that benefiting you?** Filtering out the noise ### 40. A game changer for the retail world, both on the frontlines and the HQ levels **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Zipline?** Task management with photo validation, incredibly helpful for task completion and execution **What do you dislike about Zipline?** what's not to like? it's been a positive game changer **What problems is Zipline solving and how is that benefiting you?** Ensuring tasks are completed and completed on time, allowing for one centralized place for all things store communication. ### 41. Streamline communication and tasks from HQ to Fields in a few easy steps! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Zipline?** Having all HQ teams streamline their communication and tasks from HQ to field teams couldn't be easier with business partner publishing. This elivates workload from the Communications team and allows other HQ teams to be apart of impacting the store level. Having a "gatekeeper" to make sure that all communications and tasks flow seamlessly to the field is essential. Assessments and surveys allow us to take forms that HQ was making field teams and leaders complete in an EPR system and put them into Zipline. Setting and forgetting your reoccuring communications is top notch. Need the same loss prevention message to go out every Novemeber and December? You can do that in minutes for the next 5 years! **What do you dislike about Zipline?** Reporting can be tedious to pull, specifically Assessment reporting. You aren't able to generate all the reports that you would like to in the current environment. **What problems is Zipline solving and how is that benefiting you?** Zipline allows us to see which stores and store leaders are behind in the assigned tasks. This allows us to see where "people issues" are and to provide coaching to teams. ### 42. Excellent platform!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jess W. | HR operations manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Zipline?** Reporting functionality and overall versatility. **What do you dislike about Zipline?** I would like to be able to make widgets recurring on specific dates **What problems is Zipline solving and how is that benefiting you?** Standardized communication to all field members ### 43. This. Changes. Everything. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike C. | Retail Communications Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Zipline?** I recently started using Zipline to streamline communication with our store employees, and I've been thoroughly impressed with its performance. This platform has been a game-changer for our team, making it incredibly easy to send messages, updates, and important information/data/news/reporting to all employees at once. The user-friendly interface and robust features have made our communication more efficient and effective. Zipline has definitely made our internal communication process seamless and hassle-free. I highly recommend this software to any retailer looking to simplify and improve their employee communications- even if you only have one store! Working with the Zipline team has been a fantastic experience. They are incredibly responsive to our needs and consistently deliver high-quality support. The team's attention to detail and dedication to providing a consistent user experience is truly impressive. It's clear that they are committed to continuously improving the product, and we have been thrilled with the new features that have been rolled out. I am a raving fan. **What do you dislike about Zipline?** What's not to love? Like every product on the market, there are going to be particular quirky things that don't always comport with your organization's needs. But honestly, that's an "us" problem, and they STILL try to help us solve those puzzles. **What problems is Zipline solving and how is that benefiting you?** Streamlining process. Simplifying communications. Supporting cross-functional partners in messaging stores. Keeping field activity on track. Measuring work. Having fun. ### 44. Lit with Zip!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Zipline?** The team is spectacular!!! I love messaging in the actual program. It makes our frontline employees happy!!! **What do you dislike about Zipline?** The fact that our frontline is so innovative and we lack to keep up with them within our Zipline platform. **What problems is Zipline solving and how is that benefiting you?** All of the above uses. ### 45. Help your stores succeed - use Zipline! **Rating:** 5.0/5.0 stars **Reviewed by:** Liv L. | Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Zipline?** Zipline is an incredible tool to keep teams aligned across retail organizations from HQ to Retail. The platform is simple to use and helps keep everything in one place, giving teams a singular source of truth. Alongside an exceptional product, the team working for Zipline is supportive, receptive, and so insightful - looking to help you and your teams succeed. I joined my org when Zipline was already implemented for the stores' use, and I had little to no issues in learning the ins and outs of the platform. Our retail teams use Zipline for reviewing policies and procedures, getting important updates that may impact store operations, and helping provide structure to their day through the use of tasks and day sheets. Things are less likely to go missed as we can have store leaders hold their teams accountable. Zipline also has, and frequently adds, amazing integration features with other business platforms that help keep everything in one place. Zipline helps employees at any level and any department feel aligned with company objectives and initiatives. It offers a space to engage, empower, and celebrate teams and their success. When our teams are engaged on Zipline, we see a positive correlation with their store performance. **What do you dislike about Zipline?** I have very little I dislike about zipline. In fact, I can't think of one thing I don't like about it. **What problems is Zipline solving and how is that benefiting you?** We manage a fleet of stores across the country that have very specialized and specific regulations unique to their market. Zipline helps us keep things organized for teams, allowing us to manage access for important documents to stores by location, security level, and more. It provides a direct line from HQ to Retail, rather than waiting for the game of telephone to make it to the intended party. It also allows our stores to take planning into their own hands and helps upper level field management hold their teams accountable through task management. ### 46. Simplifying Communication, While Developing Brand Voice and Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Ariana Rose P. | Store Operations Specialist, New Stores & Special Projects, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Zipline?** Zipline has revolutionized the way Torrid communicates with Store Teams. As a previous Store Manager who participated in the adoption of Zipline from the store level first, it created a one stop location to find all relevant information. Between message ease and customized distro lists, to all areas of the resource library and surveys; we are able to implement new intiatives with ease. Zipline is also always available between our amazing Account Manager Adam, or Pink Bubble. Their constant support builds confidence to develop with their team. **What do you dislike about Zipline?** There are always small tech issues with a tech brand, however any dislikes are purely technical glitches that are usually not long lasting. My only preference would be for Zipline to develop their own text box (formatter) so they can control updates in house. Small items like adding spacing or removing small formatting is due to third party issues, that Zipline is not able to adjust as quickly as all of their own products! **What problems is Zipline solving and how is that benefiting you?** All areas of communication and compliance. It seamlessly connected HQ to our fleet of stores with a same common message, and bridged a gap of communication. ### 47. Zipline has been a game-changer for our organization. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Zipline?** Their unwavering commitment to customer satisfaction and the user-friendly nature of their product have made a significant impact on our operations. By streamlining communications and centralizing resources, Retail Zipline has drastically reduced the time our team spends searching for information. This efficiency keeps our retail teams well-informed, aligned with our brand, and highly engaged. I wish I had this product when I was working in stores in the past. Other retailers should definitely consider adopting Retail Zipline to enhance productivity and teamwork. Highly recommended! **What do you dislike about Zipline?** Zipline sets the bar for customer support! I have high expectations with our other vendors and am usually dissapointed when I compare them to the high touch support Zipline provides. **What problems is Zipline solving and how is that benefiting you?** Retail Zipline has completely solved our resource library nightmare. Their easy-to-use search function guides associates to the most current version of documents effortlessly. As a publisher, the versioning feature makes updates seamless and ensures everyone has access to the latest information. This has significantly improved our workflow and resource management. ### 48. Ease, support and innovative **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa F. | Store Operations, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Zipline?** One of the best things about Zipline is the Pink Bubble. Someone is always available to help. The support doesn't stop after you accept the platform. It is also easy to use. There are tools to guide you along the way and even suggestions for creating messages. Innovation doesn't ever stop. Zipline listens to suggestions and is proactive on adopting what makes the platform even better! **What do you dislike about Zipline?** That is a great question. If I think of something, I will let you know. **What problems is Zipline solving and how is that benefiting you?** One place to hold all store communications. ### 49. Zipline drives efficiency to improve customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Scott J. | Digital Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Zipline?** It allows communications to be targeted by department and role, so team members get everything they need (and nothing they don't) in a single location **What do you dislike about Zipline?** Product enhancements are global - no customer-specific development. While this increases overall product reliability, it reduces the speed at which my specific needs can be addressed. **What problems is Zipline solving and how is that benefiting you?** Retail comms can review all comms for consistency, simplicity, and timing, so volume at the store level is minimized. The library allows us to ensure that content is the latest with no worries about version control. ### 50. Zipline makes internal communications easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Lianne P. | Store Communications Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Zipline?** Zipline makes internal communications easy. Not only is the platform intuitive and user friendly, but their team knows and understands retail operations. **What do you dislike about Zipline?** No downsides to Zipline. If there are opportunities for feature enhancements, they encourage their users to provide feedback. They listen and implement the feedback quickly. **What problems is Zipline solving and how is that benefiting you?** We now have visbility to readership, execution, and egagement metrics. In terms of execution, we also have visibility to execution quality in the form of a photo approval flow. And recently implimented conversational AI to assist in field related questions. ## Zipline Discussions - [What is Zipline software?](https://www.g2.com/discussions/what-is-zipline-software) - 1 comment - [View Zipline pricing details and edition comparison](https://www.g2.com/products/zipline/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+14%3A55%3A30+-0500&secure%5Bsession_id%5D=429001e8-2668-4643-b4bd-25d3bf9ee0e6&secure%5Btoken%5D=859f1cd53babf2cf017d4b4e5f991b1206b13f60de4c00a082e4523b4221cff8&format=llm_user) ## Zipline Integrations - [Adobe Captivate](https://www.g2.com/products/adobe-captivate/reviews) - [Appointedd](https://www.g2.com/products/appointedd/reviews) - [Bucketlist Rewards](https://www.g2.com/products/bucketlist-rewards/reviews) - [Dayforce](https://www.g2.com/products/dayforce/reviews) - [Docebo](https://www.g2.com/products/docebo/reviews) - [Domo](https://www.g2.com/products/domo/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Legion WFM](https://www.g2.com/products/legion-wfm/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Onebeat](https://www.g2.com/products/onebeat/reviews) - [RetailNext](https://www.g2.com/products/retailnext/reviews) - [ServiceChannel](https://www.g2.com/products/servicechannel/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [TruRating](https://www.g2.com/products/trurating/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Zipline Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Basics** - Performance - Mobility **Planning** - Strategy - Activities - Territory Management **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Social Learning - Content Creation - Manager Portals - Content Storage and Management - Content Libraries **Information Distribution** - News Feed - Newsletter - Notifications - Email - Multi-Channel Sharing **Generative AI** - AI Text Summarization **Administrative Tasks - Frontline Worker Communication Platforms** - Training & Learning Modules - Health & Safety Policies - Onboarding & Offboarding - Surveys & Feedback - Employee Services - Knowledge Management **In-store tasks - Retail Task Management Software** - Store audit and compliance **Agentic AI - Employee Intranet** - Autonomous Task Execution - Adaptive Learning **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Content** - Content Library - Customizability - Content Creation **Execution** - Collaboration - Field Execution - Data Collection **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat **Generative AI** - AI Text Generation - AI Text Summarization **Communication Features - Frontline Worker Communication Platforms** - Group Messaging - Private Messaging - Announcements - Emergency Notifications **Task management - Retail Task Management Software** - Task tracking - Task planning and execution - Task allocation **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Performance** - Monitoring - Reporting - Interoperability **Performance** - Team - Retailer - Compliance **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation **Operations - Frontline Worker Communication Platforms** - Shift Scheduling - Insights & Analytics - Task Management - SOPs & Documentation **Analytics and reporting - Retail Task Management Software** - Task reporting **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Manager Portals - Content Storage and Management - Content Libraries **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing **Agentic AI - Frontline Worker Communication Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Additional Features - Employee Communications** - Emergency Notifications - 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