Video Reviews
Good Tool for customer service
Zendesk Support Suite Review
Convenient and easy to use chat tool. Great for connecting with customers!
6,149 Zendesk Support Suite Reviews
Overall Review Sentiment for Zendesk Support Suite
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As a user what I like the best about ZenDesk is its comprehensive feature that allows Customer support and has capabilities of integration with other systems like Google Suite (Google Sheets), frequency use, and automation systems for responding to some tickets. Additionally, due to its advanced features, it allows customization according to the company's specific needs and is easy to set up. Review collected by and hosted on G2.com.
ZenDesk support suite has advanced and complex features that require IT resources for configuration and customization according to the company's which also needs Budgets and extract costs. this could be a barrier to start-up companies that have small capital and low-skilled labours that might need the training. moreover, functionality of mobile app is not efficient for the users because of its slow-down during the process. Review collected by and hosted on G2.com.
Respected name, plethora of integrations available, and part of a wide ecosystem of products. Review collected by and hosted on G2.com.
Brands feature is half-baked and inconsistent. Agent interface is clumsy and inefficient. User interface offers almost no useful purpose without extensive custom code modification.
Customization and branding is entirely code-dependent, and many key touch points for customers offer zero customization ability, namely user login. Review collected by and hosted on G2.com.
Simple to set up and train out to end users Review collected by and hosted on G2.com.
No BCC option, for over 4 years, despite numerous suggestions on their forums.. they dont take customer suggestions into account for any future development Review collected by and hosted on G2.com.
- Integration with other platforms (e.g. JIRA)
- Quick backend interface
- Great search
- User roles/levels
- Customizable fields Review collected by and hosted on G2.com.
- Setting up triggers can be clunky
- UI can sometimes get messy Review collected by and hosted on G2.com.
They stand out for its easy integrations, automatios and robust data analytics, making it a flexible tool for customer support teams. Its customuzation options , security and GDPR compliance are also strong points. Review collected by and hosted on G2.com.
Their customer support and account success management are subpar, which can be frustrating when issues arise. Review collected by and hosted on G2.com.
It includes automation capabilities (like triggers and macros) and AI-driven tools (like Answer Bot) to improve efficiency and reduce agent workload. Review collected by and hosted on G2.com.
Zendesk can become expensive, especially as you scale up or add premium features. Some small businesses or startups may find it hard to justify the cost compared to alternatives. Review collected by and hosted on G2.com.
Easy to use
Number of features
I use Zendesk on a daily basis Review collected by and hosted on G2.com.
For new users, it might be a bit confusing, especially for those users who are not so tech-savvy people. Review collected by and hosted on G2.com.
I appreciate its simplicity and efficiency in helping me boost productivity in Customer Support. I cannot imagine my work without this app. Review collected by and hosted on G2.com.
I think the reporting and dashboards could be simpler and more user-friendly. Review collected by and hosted on G2.com.
Customers, Prospective clients, Vendors and employees all can be integrated at one place. All These features are extensively used and the framework of slack, call , sometimes social media buttons are very useful.
Usability is very high at different levels, majorly helpful for calling agent /support team
the concised modality of zendesk is really helpful Review collected by and hosted on G2.com.
Auto emails are very similar and they need to improved customized auto email message. I sense the customer support is good in US hours, may not be in APAC hours Review collected by and hosted on G2.com.
We can merge the tickets, search the customers details, it is very informative tool which help us to resolve the customer's issue. Review collected by and hosted on G2.com.
Some times tickets will not get opeped, rest is okay. Review collected by and hosted on G2.com.
