Zendesk Support Suite Reviews & Product Details - Page 3

I love how easy it is to use Zendesk and how it effortlessly connects me to other departments to address my concerns through its advanced ticketing system! Review collected by and hosted on G2.com.

While Zendesk is user-friendly and highly helpful daily with our concerns, it also does have a few drawbacks like limited options in their dropdown menus. Additionally, there are occasional short maintenance periods or downtimes. However, the customer support team is always responsive and resolves our issues promptly. Review collected by and hosted on G2.com.

I like the AI features. I can write a response, and ZD can make it more friendly, more elaborate, more formal. It´s great. Also, the Zendesk team is always super helpful and great. I use Zendesk Enterprise, Zendesk Guides, and we use a reporting feature (Explore) as well. It´s not complicated to use, I like zendesk. Review collected by and hosted on G2.com.

No complaints. I don´t dislike anything. Maybe the only thing that Zendesk Enterprise is a bit complicated to set-up for clients Review collected by and hosted on G2.com.

The flexibility of the product and the facts that it works the was support professionals work. Review collected by and hosted on G2.com.

Sometimes I struggle why something is so hard to report on, like Orgs, or how to report on a negative, like 0 case submission, etc Review collected by and hosted on G2.com.

Is is user friendly with AI for integrating multi-channel support.

It take like 45 hours to implement. It has great customer support and users happy to use it 100% of the time. It has a lot of interesting features to use. Review collected by and hosted on G2.com.

That some applicationa are not on market place you then need to develop by yourself for integrations. Review collected by and hosted on G2.com.

Platform and its integration with many products and features is amazing. Gives lots of flexibility to pick and choose Review collected by and hosted on G2.com.

Need to work on Zendesk talk, the new acquisition local measure will help to achieve it Review collected by and hosted on G2.com.

It allows user to complete multiple tasks and is very user friendly. It's so much better than the few other tools I've seen. The customization options are great! The customizations allow so easy way to implement. Review collected by and hosted on G2.com.

The only thing that I can think of that I don't like is that sometimes it just lags. Kind of like, slow processing. Review collected by and hosted on G2.com.

I like the ability to integrate into a lot of apps, and the depth of the reporting tools Review collected by and hosted on G2.com.

honestly, i wish the Agent UI was more customizable on a per agent level Review collected by and hosted on G2.com.

Is easy to use and a very useful tool.

Easy way to implement in our customer service support.

There are many features that make Zendesk a great tool, one of them is the macros that are easy to use. Review collected by and hosted on G2.com.

Sometimes, there a few issues regarding the internal notes Review collected by and hosted on G2.com.

I like that this platform can be synced with others. Being able to have ZD speak to Slack has ensure seamless communication for all tickets. Review collected by and hosted on G2.com.

I do wish it were easier to search for older tickets without having to scroll through so many with simliar names/phone numbers. Review collected by and hosted on G2.com.

As an IT Desktop Support Engineer, It is easy to use and navigate the Zendesk Support Suite especially on how to manage tickets. It saving me valuable time using the bulk ticket update features and customizable macros for repetitive task. Review collected by and hosted on G2.com.

For me, I don't like about Zendesk Support Suite, It does not have a automatic page refresher function, it's challenging for me to monitor the incoming and open tickets on our bucket especially as an IT Desktop Support Engineer. Review collected by and hosted on G2.com.