Zendesk Sell Reviews & Product Details - Page 9

The CRM is very easy to use and does not need much in the way of tutorials. However there is great support through tutorials and online chat & email. The software is flexible. We have been able to adjust setting or preferences to accomodate our needs. Importing names and the ability to grab content from Linkedin profiles is very convenient. The main advantage is the integration with support and chat. Review collected by and hosted on G2.com.

I don't love the overall 3 column design. the profile info is tucked into the left panel and just seems crammed in there. The notes and emails in the center have cascading panels and the part that peeks out isn't very helpful. and the right panel has too much info that all looks the same.

a lead is a person you don't know yet and contact is someone you are speaking with. trying to get used to their terminology.

the filters can be confusing as they are persistent. This makes it confusing sometimes when you do a search , get no results which is because there is a filter applied. Small thing that you need to get used to. Review collected by and hosted on G2.com.

What I like about it is I was able to track my progress in each client easily in just a few steps. Review collected by and hosted on G2.com.

Not being able to track my email threads like another crm that I use. Review collected by and hosted on G2.com.

Zendesk Sell has rich features around creating lists of leads, deals, contacts, and companies. Review collected by and hosted on G2.com.

Zendesk Sell doesn't offer a lot in regards to email automation or automated processes. Review collected by and hosted on G2.com.

It's user friendly. Like the smartlists application Review collected by and hosted on G2.com.

Service is horrendous. NO ONE has a phone so you can never talk to someone if you have technical issues, which you will. Additionally, the service is slow - over a week to get an issue resolved...maybe because no one calls you to understand what the heck is going on and just reply with a digital answer and "read here". Review collected by and hosted on G2.com.

Grear communication tool. User friendly interface. Review collected by and hosted on G2.com.

There have been a lot of bugs lately. But that is the only thing. Review collected by and hosted on G2.com.

Easy to use with existing Zendesk support tool for customer-related information. Review collected by and hosted on G2.com.

The customization was not what we needed to help support our long-term growth requirements from a complete CRM perspective. Review collected by and hosted on G2.com.

Definitely, a learning curve during setup, but it becomes very powerful when you learn the available functionality. Review collected by and hosted on G2.com.

Slow support when it's necessary to open a ticket! Review collected by and hosted on G2.com.

1. Smooth intergration with Gmail and calendar

2.Tracking various stages of deals

3.user friendly interface Review collected by and hosted on G2.com.

1. Average support

2. Less number of reports Review collected by and hosted on G2.com.

Since Zendesk has implemented more transparent communication controls for DC contacts, we can communicate more effectively with customers and stakeholders. This is an impressive improvement. The ability to create complex message templates using auto-complete information can save a lot of time. By relying on Zendesk's flexible activation options, we can automate a large amount of tasks and repetitive work. Review collected by and hosted on G2.com.

When integrated with services such as HubSpot, Zendesk only synchronizes in one way. Ideally, you will need more support for bi-directional field synchronization, or you can choose which data fields to synchronize and in which direction the synchronization occurs, without using middleware such as Zapier. Once the tickets are merged, the default behavior is to publish a public comment. This comment confuses the clients. To avoid this, the agent must uncheck the public comment box during the merge process to avoid sending confusing and unnecessary notifications to the customer. Review collected by and hosted on G2.com.

Incredibly, he has been involved in our work and daily administration of our sales team, analyzing and managing sales data that contribute day by day to carry out a better process, in addition to fully automating all work administration, improving performance and increasing income.

Its implementation is wide and one of the qualities that we use best and that contributes the most to our work is the mobile application, since it is easy and much more practical to use at any time and anywhere.

As CRM software, it provides us with multiple integration functions with social networks, email, calendars, among other powerful tools. It allows us to manage current clients and potential clients, in this way we maintain greater knowledge and control over our client portfolio. Review collected by and hosted on G2.com.

It is a practical platform, with stable integrations and a fluid system. His tools are just what we needed and he fully adapted to our work. The support could be a little more attentive, however, when I get a response it always helps me to solve my problems. Review collected by and hosted on G2.com.