--- title: Zendesk Sell Reviews meta_title: 'Zendesk Sell Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Zendesk Sell works for a business like yours. date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Zendesk Sell Reviews **Vendor:** Zendesk **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 ## About Zendesk Sell Hitting your revenue target while delivering a great customer experience is hard. Zendesk Sell makes it easy. Zendesk Sell is a modern sales CRM to help you accelerate revenue that’s quick to set up, intuitive, and easy to love. Featuring productivity tools, advanced analytics, and a full customer view from sales to service, Sell provides everything your sales team needs in one, centralized tool. Zendesk Sell is a part of Zendesk's portfolio of products designed to create better customer experiences. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more about Zendesk Sell at https://www.zendesk.com/sell/. ## Zendesk Sell Pros & Cons **What users like:** - Users appreciate the **ease of use** of Zendesk Sell, finding it intuitive and helpful for managing customer communications. (12 reviews) - Users love the **intuitive interface** of Zendesk Sell, finding it simple to navigate and quickly adaptable. (11 reviews) - Users find Zendesk Sell's **efficiency** remarkable, enabling effortless navigation and streamlined management of sales tasks. (5 reviews) - Users find the **navigation ease** of Zendesk Sell exceptional, allowing for quick adaptation and efficient task management. (5 reviews) - Users appreciate the **super clean and easy-to-use interface** of Zendesk Sell, helping teams to onboard quickly. (5 reviews) - Users appreciate the **exceptional customer support** provided by Zendesk Sell, enhancing their overall experience with efficient tools. (4 reviews) - Users value the **seamless integration** of Zendesk Sell for efficient collaboration and comprehensive customer interaction management. (4 reviews) - User-Friendly (4 reviews) - Seamless Integration (3 reviews) - Simple (3 reviews) **What users dislike:** - Users express frustration over Zendesk Sell's **high costs** for essential features, making it less accessible for teams. (5 reviews) - Users face **integration issues** with Zendesk Sell, including poor connectivity and limited automation, affecting overall efficiency. (5 reviews) - Users face numerous **bugs and long support response times** , negatively impacting productivity and overall satisfaction with Zendesk Sell. (4 reviews) - Users find the **learning curve steep** with Zendesk Sell, particularly for new team members needing more support. (4 reviews) - Users note **limited customization** options in Zendesk Sell, especially regarding automation and reporting features. (4 reviews) - Poor Customer Support (4 reviews) - Limited Features (3 reviews) - Contact Management (2 reviews) - Data Management (2 reviews) - Delayed Responses (2 reviews) ## Zendesk Sell Discussions - [Can we integrate SELL with an invoicing tool, or use it with T-SHEETS?](https://www.g2.com/discussions/can-we-integrate-sell-with-an-invoicing-tool-or-use-it-with-t-sheets) - 2 comments, 1 upvote - [Maps](https://www.g2.com/discussions/maps) - 2 comments, 1 upvote - [Does Base have a file size limit for email attachments?](https://www.g2.com/discussions/does-base-have-a-file-size-limit-for-email-attachments) - 2 comments, 1 upvote - [How much is zendesk sell?](https://www.g2.com/discussions/how-much-is-zendesk-sell) - 1 comment - [View Zendesk Sell pricing details and edition comparison](https://www.g2.com/products/zendesk-sell/reviews/zendesk-sell-review-4588977?section=pricing&secure%5Bexpires_at%5D=2026-07-17+12%3A17%3A51+-0500&secure%5Bsession_id%5D=291d3cea-976a-473b-90ea-21c7c8f19b20&secure%5Btoken%5D=cd8450f31a4a30e2762c51f60df944e4b7d11b1612b888b399774d1fbe077ad6&format=llm_user) ## Zendesk Sell Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation **Mobile & Social** - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Generative AI** - AI Text Generation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Zendesk Sell Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,668 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,269 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews)