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Customer Service has Gone Downhill
Good CRM okay email
488 Zendesk Sell Reviews
Overall Review Sentiment for Zendesk Sell
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Like that they offered a CRM that would supposedly be easy to set up and integrate with our current software systems. Review collected by and hosted on G2.com.
We disliked that we were unable to set up the communication part of Zendesk, we threw away thousands of dollars. Their team lacked any support to help us. Review collected by and hosted on G2.com.
I like the process that is available to follow up with sales prospects so sales agents can keep and work a pipeline. Review collected by and hosted on G2.com.
I dislike that there is no consistency in naming the Deals and the Contacts in SELL. It would be nice if you could make the sales agents do it in a specific format each time or that they could only select out of a few quick categories. Review collected by and hosted on G2.com.
I think it's extremely easy to use, and my favourite part is the calling feature. You can call directly from the web browser and their app too. I think Zendesk Sell is the best CRM tool for SMBs. I also love their texting feature! Review collected by and hosted on G2.com.
We've been a customer since 2015 and honestly, the past design updates is a lot more functional and nicer than before. I also think that their reporting isn't the best compared to salesforce. Review collected by and hosted on G2.com.
I like the way Zendesk is designed. It is simple to use but also powerful at the same time. Review collected by and hosted on G2.com.
The mobile app could use some more work. It gets the job done, but it is best for viewing data, not inputting data. Review collected by and hosted on G2.com.
I like the ease of searching by number, contact name, location, time zone. I enjoy having the app and being able to easily find contacts and history. Review collected by and hosted on G2.com.
I do not like the lag on the phone calls to the app sometimes when getting phone calls. I do not like how the texts show no notifications and how on the website, there is no feature to look at missed calls unless you go to call log. There is also not a feature to dial by the number on the app, which I feel would be super useful Review collected by and hosted on G2.com.
I liked that it is easy to float in the platform between the tickets Review collected by and hosted on G2.com.
For certain things it is a bit confusing but in general it is easiest than others Review collected by and hosted on G2.com.
I like the tool, it is a very functional organizer, it keeps a log of all your interactions and is easy to use and relatively economical. I will always be aware of what is next to do, what has been done, and what is being done. Review collected by and hosted on G2.com.
nothing really, the product seems very intelligent to me. Review collected by and hosted on G2.com.
Zendesk allows me to keep up with all my customers' tickets and what I have or haven't done. It keeps me very organized. Review collected by and hosted on G2.com.
There nothing to dislike about zendesk. I haven't had any cons to this software yet and I don't believe I'm going to. Review collected by and hosted on G2.com.
We've worked with this tool before, and it was not so convenient so we switched to using Salesforce Review collected by and hosted on G2.com.
Not interfacing with other tools conveniently, in addition to managing a customer's tickets it was not possible to keep information about our customers in an orderly way. Review collected by and hosted on G2.com.
