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Customer Service has Gone Downhill
Good CRM okay email
488 Zendesk Sell Reviews
Overall Review Sentiment for Zendesk Sell
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Basic CRM components are there; the integration with an email to send to clients was helpful. Setting targets and following up on team performance was insightful too. Timing of the calls made and other analytics too. Review collected by and hosted on G2.com.
The experience as a whole, how you link leads to a company. I could have many repeated leads, the reminders never worked properly. It was so complicated as if they never thought about user experience. Review collected by and hosted on G2.com.
Texting! There is no integration to fool with just text and go! Everything is all set up and ready for you after you sign up with Zensell. Texting, calling and email templates are simple. Plus having that extra phone number for pennies means you are not carrying two phones! What a smooth way to track your prospects! Review collected by and hosted on G2.com.
It is a little pricey but after working with other CRMs and their integrations it is all worth it not to have the system breakdowns that integrations always seem to have. Review collected by and hosted on G2.com.
We liked that it integrated with Zendesk Support. Unfortunately, the integration was lacking for what we were trying to set up. Review collected by and hosted on G2.com.
The integration with the Support platform didn't allow a salesperson to do anything in Support without logging out of Sell and going into Support. As with all Zendesk tools they are labor-intensive to set up. There was little to no help from their support or "Account Managers" unless I wanted to add more services and pay them more. Review collected by and hosted on G2.com.
It is a great tool to view and monitor customer influx tickets. Review collected by and hosted on G2.com.
It is hard to monitor agent productivity, like length of time spending on tickets on real time basis. Review collected by and hosted on G2.com.
Management of inbound leads
Pricing is inexpensive
Easy to use
Regular emails featuring updates Review collected by and hosted on G2.com.
Email automation
Field limitations for leads such as phone number extensions
No ability to add another user to a lead if both are working on the same Review collected by and hosted on G2.com.
I can see live updates from the customer while I can track the progress of it's resolution. The best part is that I can leave internal notes for the team Review collected by and hosted on G2.com.
I've used Zendesk for over two years, this is my second company using it, and honestly, I am pretty happy with the product. I can track and organize tickets in a timely manner. Review collected by and hosted on G2.com.
Zendesk is easy-to-use and customizable based on your business needs. It is an excellent system for start-ups or businesses to build a CRM. Zendesk provides you with a Sandbox environment where you can test changes you want to implement before releasing them to your whole team. Review collected by and hosted on G2.com.
Recently, they made a change where users cannot reach the Support Team right away. It would be better if their Support agents were easy to contact via chat. Also, I hope their Help Center could be a bit more organized or updated. Review collected by and hosted on G2.com.
The texting/calling through the platform. Very easy. The task tracking once calls are completed, and schedule is a nice feature. Review collected by and hosted on G2.com.
The canned reports aren't flexible to work with our process. I would love to use some of those reports. Review collected by and hosted on G2.com.
