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Customer Service has Gone Downhill
Good CRM okay email
488 Zendesk Sell Reviews
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Base has a very simple web interface and an awesome functional mobile app, allowing the sales / business development team to easily manage their accounts and see what matters at a snapshot. Updating accounts is easy, fast and saves the sales team unnecessary load in order to let them focus on closing the opportunity. Review collected by and hosted on G2.com.
CRM has to be very simple to use in order to get good adoption. While Base has a very simple interface, I worry future product development and integrations might complicate it. Review collected by and hosted on G2.com.
The fact that it seamlessly interfaces with our email and calendar, so nothing 'falls through the cracks.' Also, it keeps track of our clients (existing and pending), and their statuses/phases Review collected by and hosted on G2.com.
Sometimes the syncing process with our emails is a bit slow, so "real time" is not always real time. Review collected by and hosted on G2.com.
It is always up to date, any information logged is always available in any format I access it. it is easy to follow and having information readily available when out with clients is particularly helpful.
It helps me control my hectic schedule, and stops me losing business when very busy as it is always there for me to get to. Review collected by and hosted on G2.com.
I dislike having to pay extra for other features that may well have been included as standard Review collected by and hosted on G2.com.
UX is clean. With all of the basic CRM features you would expect, no action is too complex. Review collected by and hosted on G2.com.
Search is limited to basic keyword searching. So finding all contacts from a given company, or some other criteria, is a bit of a chore. Review collected by and hosted on G2.com.
The mobile features are the best I've experienced and seen in all of the CRMs I've sampled or used. I also like the integration with Google Apps. Overall, this CRM is just easy to use. I love the continual updates Base brings too. They are quick to develop new and useful updates! Review collected by and hosted on G2.com.
The document storage is ok but has room for improvement. I also think reporting is good but not great. The lack of project management features is something that is needed in any CRM as well. Review collected by and hosted on G2.com.
I like that while the Base CRM is very easy to use and understand it also a robust tool with lots of features that continually get updated. The flexibility to add fields, users, and features is also a huge benefit to me. The easy of use to log activity and/or make calls directly within the system and record them is great for training and management. Last but not least, the mobile application is a great tool to utilize when I'm not in front of my computer. Review collected by and hosted on G2.com.
A few things that I could see being improved are - when importing and merging data duplicate field are created instead of a true merge leaving only one field (i.e., you get, name #1, name #2, fields that are created); the ability to change a field type after creation (I did this with a numeric field that i mistakenly labeled as text then could not easy sort and filter the data); the reporting capability is powerful but I'd like to see it more customized and also understand more clearly what criteria is used to generate the standard reports; when in a contact/company it would be helpful to be able to roll over the employees within that company to see their title or information so you could more easily determine if you need to click thru to them. Overall, these are all just tweaks to a great system. Review collected by and hosted on G2.com.
The simplicity of Base , either mobile or on the web, makes it very easy to collect sales and client related data.
No more different spreadsheets and / or internal applications to keep up with, just a one time entry for all information you want to update! Integration of Excel, Mailchimp or Google apps is easy . Review collected by and hosted on G2.com.
Reporting could be a bit more flexible, make yourself infographics and basic BI functionality. Review collected by and hosted on G2.com.
-The mobile apps allow me to do everything I need to on the go. They look great too.
-Email templates are a huge time saver.
-Contact Clipper allows me to quickly add Contacts and Leads from Linkedin.
-Call recording allows me to go back to conversations and review what was said. Review collected by and hosted on G2.com.
So far I haven't come across anything that I've disliked. For me it's been a huge boost in productivity. Review collected by and hosted on G2.com.
Simple, easy to use has got everything, perfect integration with my working process Review collected by and hosted on G2.com.
Creating a new email template when I write to a Lead instead than a contact ect. Review collected by and hosted on G2.com.
