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Customer Service has Gone Downhill
Good CRM okay email
488 Zendesk Sell Reviews
Overall Review Sentiment for Zendesk Sell
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User friendly interface particularly with recent relaunch Review collected by and hosted on G2.com.
Hard to integrate with other softwares, architecture of data is not always conductive to making it searchable Review collected by and hosted on G2.com.
I love the ease of the website and the application. Base is a great tool for people in business development who don't have roles that are exclusively sales based. It helps keep track of contacts seamlessly and the email integration as well as team integrations is fantastic. Review collected by and hosted on G2.com.
I am currently not happy with the tagging system and the inability to add a different tag when a similar one exists. For example, if the tag TRAVELLER already exists, I cannot create TRAVEL. I have raised this with their support team about 3 weeks ago yet am still waiting to hear back. Review collected by and hosted on G2.com.
It is very easy to handle. New employees are comfortable with it very quickly. UX is good. Review collected by and hosted on G2.com.
Has certain limits. If you sell enterprise software with many different products it's quite difficult to built this up within Base Review collected by and hosted on G2.com.
Entering sales calls and contacts is user friendly. The task reminders are also very helpful. Review collected by and hosted on G2.com.
The only issue I have ever had is when base is updated it takes some time to adjust to the new interface, and how things are organized. Review collected by and hosted on G2.com.
User friendliness. I've used many CRMs, by far this is most appealing because of the ease of the platform. Also, it is a nice looking CRM. Neat and modern. Review collected by and hosted on G2.com.
Nothing really. I honestly can't say. If I had to force myself to not like anything of BASE, I would say that it id not the easiest to get to customer service? But a rep did email me back. Just calling in is not easy. Review collected by and hosted on G2.com.
Tagging ability, able to coordinate between call center, sales reps and operations Review collected by and hosted on G2.com.
Not always compatible on mobile, notes don't always load, do no use all the features as not always applicable/necessary Review collected by and hosted on G2.com.
I love how mobile friendly it is! I wish there were more automation options, however, out of all the crms I've tried (trust me I've tried a lot) this one stuck with me. Great for the in field salesperson especially. Excellent customer service as well. Review collected by and hosted on G2.com.
Not enough automation options, can't backup ALL of the data, just some of it. Review collected by and hosted on G2.com.
Easy to use and allows to easily get new team members onto the CRM and quick understanding. Review collected by and hosted on G2.com.
Would like to be able to have a few additional features and filter options that are made available on the more expensive tier on the lower ones. Review collected by and hosted on G2.com.
Base has all the features of cutting-edge CRM's, but what sets it apart is the mobile apps. I can quickly and easily access the CRM from my phone at any time, and my sales calls are automatically logged in the CRM after I complete them. This is a huge time saver, especially since I'm always on the move and don't always have my computer in front of me. Review collected by and hosted on G2.com.
I wish I could access more of the reporting functions with the Basic plan. Review collected by and hosted on G2.com.
