Zendesk Sell Reviews & Product Details - Page 34

Easy to use, always developing new features, very helpful support. Quick access on important feature from the dashboard. Review collected by and hosted on G2.com.

The mobile app could be improved. For example, it is not possible to copy/paste an address of a customer from the address field. Review collected by and hosted on G2.com.

I didn't need any training unlike other CRM's I used which were impossible to work out. Because it was so easy to use, I used it and got results. Review collected by and hosted on G2.com.

I found it strange that as a manager I couldn't assign leads to people and still see everything that was going on with them. It seems if it was designed for individuals rather than teams. Review collected by and hosted on G2.com.

integration with call forwarding and opportunity to have visibility on when email has been sent.

Buckets on leads opportunities are clear and easy to use Review collected by and hosted on G2.com.

sometimes notes from the deal card do not show up on the contact card. Review collected by and hosted on G2.com.

I'm a software support engineer, and it's surprising how many people send in support requests with no phone number. I love that it's so easy to just pull up their contact info. Review collected by and hosted on G2.com.

I've had some issues with finding the right contact if there are several users with the same name. Looking at you John Smith(s)... Review collected by and hosted on G2.com.

Base has been an extreme help in streamlining our sales process and helping our company be more productive. Review collected by and hosted on G2.com.

I wish the user had more ability to change formatting/terminology. Review collected by and hosted on G2.com.

The notes assigned to contacts, and everyone being able to update it. makes a smooth expereince and keeps everyone up to date. Review collected by and hosted on G2.com.

Switching between pages isnt as intuitive as I would wish for it to be yet. Review collected by and hosted on G2.com.

Simple UI / UX allows for ease of use across all touch points for sales forecasting and pipeline management Review collected by and hosted on G2.com.

tags don't always save on the opportunity / lead

no way to make fields mandatory Review collected by and hosted on G2.com.

Very easy to configure and to start using by new team members Review collected by and hosted on G2.com.

Import operations could be simplified to save time by means of CSV templates Review collected by and hosted on G2.com.

I really enjoy being able to reach hundreds of clients at once - i.e. sending mass email. Review collected by and hosted on G2.com.

We can't mass text clients. It would be much simpler if we could implement that as well. Review collected by and hosted on G2.com.

Mobile app,

email read notifications,

notes and email log stay within contact info,

customization Review collected by and hosted on G2.com.

Can't save an email draft in leads.

Limits to data storage.

Not all email read notifications actually always work.

Can't email anyone, they have to already have an account that Base recognizes.

Tasks do not from what account they are from as a default Review collected by and hosted on G2.com.