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Customer Service has Gone Downhill
Good CRM okay email
488 Zendesk Sell Reviews
Overall Review Sentiment for Zendesk Sell
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One click calling.
Smart search (type and get suggestions). Review collected by and hosted on G2.com.
Needs to have:
Ability to select individual entries when using Smart List.
List view that can 'zoom out' to allows more entries on the screen (narrower rows or something so there's less white space and less scrolling).
De-duplication tool.
A way to hide fields (or re-order fields, or group fields) when editing a contact.
Drill-down in activity reports (if you see someone made 100 calls in a day, click on that bar, and get a table report showing who they called).
Would be really good to also have:
Basic drip email function (with logic, like Get Response or Active Campaign), and email broadcast (newsletter) like Constant Contact. Review collected by and hosted on G2.com.
Able to make calls quick and simple. Plus they can call you back! Review collected by and hosted on G2.com.
when someone is calling you back their name doesn't come up - the number does. Also, theres no way to see your missed calls. Also the numbers are not normal. Review collected by and hosted on G2.com.
I liked the ability to integrate it with Salesforce to use it as a sort of one-stop shop. Review collected by and hosted on G2.com.
It could be a bit laggy at times, there were a few times where it would be down, greatly limiting the amount of work I was able to do. Review collected by and hosted on G2.com.
I like the clean look. It is easy to use. Review collected by and hosted on G2.com.
It has been a little difficult to fit Base with our Sales Cycles, however that is mostly because we have a weird cycle. Review collected by and hosted on G2.com.
Base is easily manipulable. Very modular and easy to work with. However it isn't overwhelming to the point where the core functions are detracted from. Review collected by and hosted on G2.com.
There is a lot of fluff, which isn't necessarily a knock at base more of the configuration we have employed currently. But there are features that are unused and unnecessary that distract from the main tenants of information that we need. Review collected by and hosted on G2.com.
Base gave me a good start when I started in Sales. It helps me to organize and track my activities, client records and helped me to build my time management. Review collected by and hosted on G2.com.
So far I do not have an issue at all in using this software Review collected by and hosted on G2.com.
I really like the ease of use, and the smart list setups. However, if you do not know what you're doing, it is easy to miss projects with an incorrectly setup smart list. Being able to make a team wide smart list would be ideal, if that is not already a feature. Review collected by and hosted on G2.com.
I sometimes have issues downloading files. Whether this is a base issue, or an amazon server issue I'm not sure. Review collected by and hosted on G2.com.
From an organizational perspective, easy to manage both static and dynamic information with respects to our customers. Easy ability call through the service. Review collected by and hosted on G2.com.
Base is often used as a tool to base discussions around. Smart Lists are how each member keeps themselves and their responsibilities related to CRM organized. It would be useful to be able to share my smart lists with others so I am not needed to be logged in for them to view. Review collected by and hosted on G2.com.
