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Customer Service has Gone Downhill
Good CRM okay email
488 Zendesk Sell Reviews
Overall Review Sentiment for Zendesk Sell
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Scheduling appointments, email integration, and call reporting all make it easy to stay organized. Review collected by and hosted on G2.com.
If an employee is associated with 2 contacts, you can only have the email associated with 1 of the contacts, and have to copy and paste the information to the 2nd contact. Review collected by and hosted on G2.com.
I appreciate that I can use Base to make calls, send mass emails, and texts. Review collected by and hosted on G2.com.
I wish there was a way to send more than one text message at a time or assign tasks for more than one contact at a time. Review collected by and hosted on G2.com.
I like that you are able to connect your email and then all the emails show up for that contact. Review collected by and hosted on G2.com.
We are a very small office with super low turnover, this system is cumbersome and an extra step we don't need for our small business purposes. Review collected by and hosted on G2.com.
Base's user interface is straightforward compared to some of the other CRMs on the market. This allows new users to quickly adapt to the system and hit the ground running with minimal training. Review collected by and hosted on G2.com.
As with most subscription based CRMs, the more you spend a month, the more features you get. As a startup or new small business, some of the features available for higher subscriptions would be nice to have included at all levels. Review collected by and hosted on G2.com.
Clear view of contacts and business partner's company Review collected by and hosted on G2.com.
Lead to Deal converting process. Sometimes you have to adapt the converted person to a company.
Writing emails from the Online opened window is not as comfortable as from mail client.
Probably Base could use a special feature for automatic opening the mail client, rather than offering a small online window for writing the new email Review collected by and hosted on G2.com.
It is way better than our old CRM, Pipedrive. Review collected by and hosted on G2.com.
Sometimes the organizational nature of our business does not fit into the predetermined sages in Base. Review collected by and hosted on G2.com.
Email integration with ability to monitor views by recipient. Account overview with easy access to notes and deal details. Email templates are easy to uses and update. Review collected by and hosted on G2.com.
I learned the hard way you can not see details entered on appointments older than 30 days on mobile app. You must put those details in Notes to view. Review collected by and hosted on G2.com.
The dashboard is a quick and accessible way of monitoring everything that I've completed and everything I have outstanding each day Review collected by and hosted on G2.com.
Missed calls aren't always logged unless you go and check the communication center Review collected by and hosted on G2.com.
