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This appears to be a request for a review or evaluation of Zendesk Sell, which is a sales CRM software. However, since the text is not in an unknown language, there is nothing to translate. If you need a summary or analysis of Zendesk Sell, please let me know!
Customer Service has Gone Downhill
Good CRM okay email
488 Zendesk Sell Reviews
Overall Review Sentiment for Zendesk Sell
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+UI/UX
+Smart Lists
+Import/Export
+Integrations
+Custom Fields
+Sales Reporting Review collected by and hosted on G2.com.
-Bugs
-Not fully customizable ie. no shell capability
-Removal of features ie. Google Widget
-Sometimes doesn't listen to community ie. no shared email templates Review collected by and hosted on G2.com.
While it's no secret Base is an asset to managing our business, the support and partnership we get from our Account Manager sets the overall Base experience apart from others. Our reps are great fans of the app too! Review collected by and hosted on G2.com.
Not much we've encounter that we dislike! Review collected by and hosted on G2.com.
It offers transparency across the organisation, and the reports are pretty useful to assess performance of individuals. Email integration function is very powerful to track all contact with the customer. Support team are responsive. Review collected by and hosted on G2.com.
There are sometimes issues when a lead is transferred to a contact. As with all off the shelf systems, some things you want to work in a certain way but they don't, so you need to find work arounds. The call system is useful but call quality is often poor so we have had to stop using it. Review collected by and hosted on G2.com.
Love the UI/UX. Everything is intuitive and easy to find! Review collected by and hosted on G2.com.
Without fail, base once a week if finicky. It could be the office fiber but that's unlikely because no other department in the company has synchronized system failure. I blame AWS. Review collected by and hosted on G2.com.
Smart lists, smart lists and smart lists.
This is virtually the best feature of Base. You can sort your contacts/leads/deals however you want or need.
Built-in calling system with automatic recording - fantastic, built-in email client - another great feature. Review collected by and hosted on G2.com.
You can't add a contact with two emails which is quite frustrating. Review collected by and hosted on G2.com.
The ability to see your sales pipeline and have the whole team on the same page is very valuable. Also, the ability to make and record phone calls is a great training tool. Review collected by and hosted on G2.com.
The email templates should be able to be used for leads and prospects. Also, we have had issues with call quality in the past. For the additional reporting, I do not think it should cost more. Review collected by and hosted on G2.com.
Pretty easy to onboard and learn how to use. Mobile interface is great (especially the map feature for leads--this is amazing for sales people planning trips). Review collected by and hosted on G2.com.
There are some limitations when scheduling meetings (can't use add-ons that are available in Gmail/Outlook--for example conferencing). Review collected by and hosted on G2.com.
I like how all of the information I need is in one place. I also like how easy it is to get directions to a location I am going with one click. Review collected by and hosted on G2.com.
I don't like only being able to click on the customer's number to make a call. Sometimes I want to click on the lead setter's number to make a call but it doesn't work that way. Review collected by and hosted on G2.com.
