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Customer Service has Gone Downhill
Good CRM okay email
488 Zendesk Sell Reviews
Overall Review Sentiment for Zendesk Sell
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I was launching a new venture and needed a CRM. On review of several different tools I found BASE. At the time it was just launching and in Beta so I signed up. The initial versions were very functional but a bit sparse. Today they have far more functionality than I need. Great tool, easy to gain proficiency. Review collected by and hosted on G2.com.
At present, nothing. They have updated the program a number of times so there is a short learning curve to apply with they do this. They include summaries and tutorials so it is easy to adapt to the changes. Review collected by and hosted on G2.com.
The ability to create smart lists. I really enjoy being able to search for the contact I’m looking for as well. Super easy to add deals in. Review collected by and hosted on G2.com.
Everything is great. I don’t have anything that I don’t like about the product. Review collected by and hosted on G2.com.
It's sync easy and simple to understand easy to understand and update Review collected by and hosted on G2.com.
Not that much to dislike just take time to sync in mobile or android phone need to sync manually certain time Review collected by and hosted on G2.com.
I like the search function the best. You can look up by name, email and number which makes things super easy. Adding in a new lead is also easy. If you don't have all the information you can just submit what you know. Review collected by and hosted on G2.com.
When you have multiple people to assign leads to sometimes the scroll function gets stuck. The emails you send from base look different than your standard outlook emails. Review collected by and hosted on G2.com.
The UI is very user-friendly and intuitive for salespeople Review collected by and hosted on G2.com.
Reporting abilities were quite limited. We were frequently exporting data into excel to manipulate from there Review collected by and hosted on G2.com.
Ease of use and mobile 1st strategy. Base was up and running literally in a couple of days with the necessary fields we needed and the out of the box set-up should suit most CRM beginners. Review collected by and hosted on G2.com.
limited functionality in certain respects with regard pipeline management Review collected by and hosted on G2.com.
Integration with my email and customizable smart lists. Very easy to set up and use. It is so easy to stay on top of tasks and reminders to communicate with prospects and clients. Review collected by and hosted on G2.com.
I don't have any dislikes that I can think of to note. Review collected by and hosted on G2.com.
Being such a specialised business, BASE has been fabulous with working with us to ensure the system is exactly what we need. Review collected by and hosted on G2.com.
There is a bit of work to get it customised but once it is done it is easy. Review collected by and hosted on G2.com.
Base CRM's best feature to myself and my team members is certainly its ease of use. Having no experience with a CRM prior, this was the optimal choice. Review collected by and hosted on G2.com.
Our biggest dislike when it comes to Base CRM, which may not have anything to do with the software itself, is the additional $20/ mm that we need to pay through a third-party application to push client information from Base CRM to QuickBooks Online. Review collected by and hosted on G2.com.
