Zendesk Sell Reviews & Product Details - Page 28

Base is very reliable and easy to use! We love the seamless communication between computers and cell phones! Review collected by and hosted on G2.com.

Leads sometime take a bit to show up on cell phones. Review collected by and hosted on G2.com.

I like that Base is very customizable and very initiative when it comes to the forms and data you can utilize for the administration portion of your sales system. Review collected by and hosted on G2.com.

I don't like that Base can be very confusing for new users. It can take a while to get the hang of it. And it's very manual. If there were a way to transfer data from our site into Base more quickly that would be great! Review collected by and hosted on G2.com.

I like the contacts function. It is great to have a lot of information on our clients including correspondence history and likes and dislikes Review collected by and hosted on G2.com.

I dislike how challenging it is to connect deals and contacts and how challenging it is to change an individual's company when they get a new job. Review collected by and hosted on G2.com.

I like being able to know when a client has read an email to be able to do effective closings. Review collected by and hosted on G2.com.

Wish the mass email feature allowed more than 300 senders. Review collected by and hosted on G2.com.

The best part about base is how user friendly it is! Even if you're not tech savvy you will be able figure base out. They have a very helpful staff as well Review collected by and hosted on G2.com.

I wish that they had a way to make to do area management for direct marketing. Review collected by and hosted on G2.com.

The power of the reports and filters to control the pipeline Review collected by and hosted on G2.com.

I have used several CRMs and the truth is that there is nothing that I dislike in BASE. There is nothing that dislikes me because in order to fully customize the CRM it does exactly what I need to do. Review collected by and hosted on G2.com.

Automatic email integration is my favorite feature; being able to see all correspondence with a lead or customer in one place is very helpful for conversation tracking. Added bonus of sending emails from within Base provides read receipts. Like the customizable funnel and deal milestones. Logically organized user interface: intuitive and not too sprawling. Tasks with email reminders are good prompts. Review collected by and hosted on G2.com.

Tasks could be integrated with Outlook calendar to get calendar prompts instead of email prompts, but not a critical issue.

Sometimes completing a task does not imply that I am done with that lead. Could have a simple prompt or check box upon task completion asking if a follow up is needed (thereby creating a new task).

Would be nice to have a status tracker for all leads rather than simple alphabetical list. Could show dates of all touches, whether touch was phone or email, to-do items and due dates, etc. Essentially an editable view that would replace spreadsheets that I currently use (in addition to Base) to track all outbound activity, such as cold calls and follow up emails. Review collected by and hosted on G2.com.

The visual presentation of information is easy and straight forward. It only takes a few seconds to understand how and where everything is put so it is easy to find later. It really is very easy to use. Review collected by and hosted on G2.com.

The way the e-mail set up works is it syncs all e-mails to a contact and it shows up across all areas such as the person's contact card, the deals they are associated with, and within the company contact as well. I wish there was a way to have e-mails attached to just the deal they pertain too. That would be a game changer. Review collected by and hosted on G2.com.

How user-friendly it is, and we really love the price of the product.

Also, the app is great to use as well.

The fact that we can hold our clients information along with their orders in the same spot is really helpful to us.

Our team is able to function well. We only use the base version of it, and it really works for our growing business of $1.2 million in sales a year.

There are many more features we could use, but love how easy to use it is. Review collected by and hosted on G2.com.

It isn't as professional as I would like.

Also, the Email connection lags behind too much to utilize. Review collected by and hosted on G2.com.

I love the UI - it's by far the best I have ever seen! Review collected by and hosted on G2.com.

No support for multiple calling numbers ... Review collected by and hosted on G2.com.