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Customer Service has Gone Downhill
Good CRM okay email
488 Zendesk Sell Reviews
Overall Review Sentiment for Zendesk Sell
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Base is an integral part of our business and I wouldn't know what to do without it. The ease to use it and the amount of information that it can hold is second to none. even the app for the phone is awesome and it keeps our entire team on the same page. Also customer service from the account managers is incredibly helpful and always makes sure we are getting all we can from the service. I would recommend Base to every sales team as it has made our business more successful Review collected by and hosted on G2.com.
to be honest I don't think there is anything I don't like about this CRM. I though about it and really couldn't come up with any negatives Review collected by and hosted on G2.com.
I liked the user-friendly interface in which it's easy to add shortcuts and contacts, individually and in groups. Tracking of e-mails and calls to contact profiles at the highest level. Therefore, when you check the contact, you have all the information, including the exchange letters and the date/time of your calls. I liked that you can use a 30-day free trial with a full-service version. Review collected by and hosted on G2.com.
The only problems that I encountered using the service were incomprehensible details in the interface. Review collected by and hosted on G2.com.
what I like most is the practicality and intuitiveness that is the management
of the data and the large amount of data and areas that can be covered. Review collected by and hosted on G2.com.
I do not like to switch between screens, between opportunities and contact data and company data. Enter so many fields and have to copy and paste continuously. Review collected by and hosted on G2.com.
I really like the filter options. This allows you to see the people you want to contact and help be more productive. Review collected by and hosted on G2.com.
Nothing I can think of. Some of the reporting doesn't apply to our industry so not many of the reports are very useful. Review collected by and hosted on G2.com.
What's not to like? It keeps you organized, it helps you manage many accounts and keeps sales going through the process. The layout is wonderful and the technical features like knowing if your clients have reviewed their e-mails is a great feature. Review collected by and hosted on G2.com.
No opportunity to add in a client photo for their lead/contact in BASE. Review collected by and hosted on G2.com.
What I like best about Base CRM is the tagging feature + being able to write out tasks.
I love being able to send bulk emails
I absolutely love this product! I would definitely recommend to a friend. I like how it saves us so much time! Review collected by and hosted on G2.com.
What is dislike is that there are sometimes some glitches that occur. For example--where more than 1 employee is assigned a contact/lead/deal. However I have had a great experience with the tech support staff on Base and am very grateful for the immediate helpfulness. Review collected by and hosted on G2.com.
I really like how it tracks and monitors throughout our sales process. There are five distinct categories in our sales pipeline we use (unqualified, qualified, sent proposal, in revisions, closed). This helps track all of your sales. You can create reminders for yourself to follow up with customers, review a lead, etc. I also like that it sets up reminders when a task is due or if a deal is in risk of being closed down (negative response words). It makes your selling process way more efficient. I also like that my dashboard tracks all of my potential sales and compares it to other salespeople in my office so I am aware of what everyone else is doing. Review collected by and hosted on G2.com.
I dislike the automatic reminders it sets up. It will set a task for me that isn't necessary or is a repeat of what I've already set up. I also find it difficult to find my contacts after I've put them into the system. I have to go out of my way to search for a person that I just added which ends up being more difficult when you have multiple people using the same software. Review collected by and hosted on G2.com.
You can have all your contacts perfectly related and connectec, including the companies in which they work and the opportunities related to them. Review collected by and hosted on G2.com.
In orden to discover companies duplicated or with same phone number, a multinational with several companies, takes a long time to fix and express that situation. The notes should have the option to be fixed if there are important to us. Review collected by and hosted on G2.com.
It's easy to use, it make my work more efficient ! What i prefer is the smartlist, it's so efficient to export all my deals on excel to make stats.
Base team are a very focused company that has always taken care of us.
Review collected by and hosted on G2.com.
In general, it's works pretty well for me . After 2 or 3 days i was really confortable to use all the functions.
I don't have a lot of bad issues but I would like to have all my working process more organized. All of the rest of this program works right and suitable for all of us. Review collected by and hosted on G2.com.
