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Customer Service has Gone Downhill
Good CRM okay email
488 Zendesk Sell Reviews
Overall Review Sentiment for Zendesk Sell
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We've been using Zendesk Sell for a few months now and have been impressed with its ability to help our sales team effectively follow up with leads. One of the great things about Zendesk Sell is that its intuitive interface makes it easy for everyone on the team to use and learn. We also love that the tool allows us to organise and track our lead lists, which helps us close deals more efficiently. Review collected by and hosted on G2.com.
Zendesk Sell sometimes crashes or slows down, which can be frustrating. We also had integration issues with our email system, which caused errors when communicating with potential customers. Review collected by and hosted on G2.com.
The first thing that struck me about Zendesk Sell was how easy it was to create an account and start using the platform. The interface is intuitive and easy to use, and I was able to get started right away. I also liked the ability to customise fields and contact list views, so I could tailor the platform to my business needs.
Another advantage of Zendesk Sell is that it is integrated with other sales tools, such as email, calendar and phone. This gives me a complete view of all customer interactions and a better understanding of how my team interacts with them. In addition, the ability to add notes and track tasks helps me stay organised and make sure I don't miss anything. Review collected by and hosted on G2.com.
One drawback I found is that some of the more advanced features, such as task automation and custom reports, are only available on the more expensive plans. It is important to note that although many features are offered in the free and cheaper plans, you will have to invest in a more expensive subscription to access all the tools. Review collected by and hosted on G2.com.
It is user user-friendly platform. a simple day and sales planner platform. It is easy to update and modify the settings. This platform really makes the sales tracking work so easy. It helps to track the lead progress. Review collected by and hosted on G2.com.
The integration it time time-consuming and complex. Review collected by and hosted on G2.com.
The UI, UX and the mobile app is quite intuitive. Review collected by and hosted on G2.com.
Doesn't work well on offline mode, reporting and dashboards are not that easy to configure or use. Plus, Sales Navigator integration is major missing for B2B Sales orgs. Review collected by and hosted on G2.com.
When I was able to access, I loved the simplicity and quick, organized searchers I was able to accomplish. EM's were auto-logged which was a HUGE time saver. Sales Force, which my company has adopted, does NOT log EM's and I waste a ton of time doing that. SF is clunky if you don't pay for them to develop all the features for you. Review collected by and hosted on G2.com.
I have paid $400+ for an auto-renew subscription (which I did not realize was auto-renew). I cannot get in to use it b/c my coworker, somehow was listed as Account Owner. I have been unable to get into my own account for months and I've had a variety of Zen support people try to help without success. There is no in-person / Chat help it seems and I would like a refund. This has been going on for nine months. Review collected by and hosted on G2.com.
There is a built-in dialer, and you can record conversations with ease. A drag-and-drop interface means very little lead-up or training time is needed before you can just use it. Review collected by and hosted on G2.com.
There is no free plan! Also, the sales pipelines are limited. If you want advanced analytics, it forces you to buy a more expensive plan—as in, twice as costly. Review collected by and hosted on G2.com.
How it can easily be customized to meet the needs of whoever is utilizing the platform. You can add/remove and modify each and every field to make the experience unique to your business. Review collected by and hosted on G2.com.
The occasional downtime. It doesn't happen often and the support is great to get you back up and running in a timely manner. Review collected by and hosted on G2.com.
It has an intuitive and easy to use interface. I can access all my customer information, sales opportunities and follow-up activities in one place. In addition, the email and calendar integration helps me manage my time more effectively. zendesk Sell is a great addition to my list of tools. Review collected by and hosted on G2.com.
In addition, the installation procedure is somewhat complicated for new users and uploading data can be time-consuming. Review collected by and hosted on G2.com.
The intuitive design allowed me to quickly pickup how to use Base within minutes of starting Review collected by and hosted on G2.com.
Often, the information you are searching for using the search bar is not at the top of the list. It tends to pick up any mention of what you search for, rather than the useful ones. Review collected by and hosted on G2.com.
