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Zendesk Sell Reviews & Product Details - Page 18

Zendesk Sell Overview

What is Zendesk Sell?

Hitting your revenue target while delivering a great customer experience is hard. Zendesk Sell makes it easy. Zendesk Sell is a modern sales CRM to help you accelerate revenue that’s quick to set up, intuitive, and easy to love. Featuring productivity tools, advanced analytics, and a full customer view from sales to service, Sell provides everything your sales team needs in one, centralized tool. Zendesk Sell is a part of Zendesk's portfolio of products designed to create better customer experiences. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more about Zendesk Sell at https://www.zendesk.com/sell/.

Zendesk Sell Details
Languages Supported
Bulgarian, Czech, Danish, German, Greek, English, Finnish, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams

How do you position yourself against your competitors?

While traditional sales CRMs are clunky, manual, and complex, Zendesk Sell is designed to maximize revenue. With tools to automate a rep's daily workflow, insights to create a personalized sales experience, and a complete view of your pipeline and team performance, any business can optimize their sales process with Sell.


Seller Details
Seller
Zendesk
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
105,054 Twitter followers
LinkedIn® Page
www.linkedin.com
6,641 employees on LinkedIn®
Ownership
NYSE: ZEN
Phone
+1 (415) 418-7506
Description

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.


Jonathan G.
JG
Overview Provided by:

Recent Zendesk Sell Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"registro de informações e atendimentos"
otimização de dados, usabilidade, separação por pastas e anotações internas, comunicação interna e registro de informações para apuração de dados.
MD
Mirko D.Small-Business (50 or fewer emp.)
4.0 out of 5
"Streamlining Sales Processes with Ease"
intuitive user interface and seamless integration with other Zendesk products
Stanko T.
ST
Stanko T.Mid-Market (51-1000 emp.)
0.0 out of 5
"Endless strings of bugs and concept design issues"
The structure of Leads and Deals is good, Tasks are easy to create, all major action buttons are where tehy should be, its fast.
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Zendesk Sell Media

Zendesk Sell Demo - Sell Dashboard
Keep track of the KPIs that matter to you.
Zendesk Sell Demo - Smart Lists
Focus on your most important leads
Zendesk Sell Demo - Integrated Communication Channels
See every interaction related to your lead, deal, or contact, in one view
Zendesk Sell Demo - Pre-Built Sales Dashboards
See pre-built dashboards for leads, deals, activities, and more.
Zendesk Sell Demo - Advanced Custom Reporting
Create custom reports using your Sell data.
Answer a few questions to help the Zendesk Sell community
Have you used Zendesk Sell before?
Yes

Video Reviews

488 Zendesk Sell Reviews

4.2 out of 5
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488 Zendesk Sell Reviews
4.2 out of 5
488 Zendesk Sell Reviews
4.2 out of 5

Zendesk Sell Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Zendesk SellQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Higher Education
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about Zendesk Sell?

I enjoy how all the communication I have with customers is saved in Base. I can text, email and call all from the same platform. I can also see any communication that my colleagues have had with customers as well. It is a sleek design and fun to use! Review collected by and hosted on G2.com.

What do you dislike about Zendesk Sell?

Sometimes it is a bit slow and I need to refresh the page in order to change the status of a customer or send a text. It isn't a huge deal but has slowed down my efficiency at some points. Review collected by and hosted on G2.com.

What problems is Zendesk Sell solving and how is that benefiting you?

Keeping all leads and contacts in one place and making it easy to see the likelihood of if my deals will be won. Review collected by and hosted on G2.com.

Leeanna S.
LS
Sales Manager
Marketing and Advertising
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zendesk Sell?

I can easily keep our sales team focused on the highest value leads and deals across automated account rules informed by full-funnel analytics. I like that platform and everything that comes with it. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Sell?

Actually, I can't say that I don't like that platform. I know that it is very useful tools in our company. All of the kind of resource is working well and doesn't consist any errors. Review collected by and hosted on G2.com.

Recommendations to others considering Zendesk Sell:

With this software will for sure increase your sales group's processes, performance. Always will provide the foundation for control relationships and delivering clients happiness. Wonderful tracking system. I guess it is a powerful help for everyone. Review collected by and hosted on G2.com.

What problems is Zendesk Sell solving and how is that benefiting you?

We can faster to develop our sales process with Base insights that are simply available to all stage of the organization. All our base integrates with our site and a host of trade automation tools to instantaneously deliver leads to the sales group, while tracking informs prioritization so reps can distribute time effectively. Review collected by and hosted on G2.com.

Sam J.
SJ
Marketing Operations Coordinator
Higher Education
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zendesk Sell?

Base allows for any permutation filtering options for any of your leads in your system. It's incredibly easy to pull a list of whatever data set you need to help see where leads are in the pipeline. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Sell?

Deals and contacts are quite separate outside of sharing a connection. It makes pulling contact information based on where their deal is in your pipeline a bit of a hassle, but easily traversed with a couple vlookups. Additionally, it would be wonderful to export Smart Lists with First and Last name separated out! Review collected by and hosted on G2.com.

Recommendations to others considering Zendesk Sell:

Make sure your custom fields, sources, statuses, etc., are all clean and solidified when you start using the product. While it is easy to batch update things, it is a tedious process. That being said, the support team is always willing to help problem solve and make sure the product works how you need it to work. They are absolutely wonderful! Review collected by and hosted on G2.com.

What problems is Zendesk Sell solving and how is that benefiting you?

Pipeline management and lead management. Before Base it was difficult to keep track of a snapshot of your current pipeline, and Base makes that not only easy to find, but visually easy to digest as well. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zendesk Sell?

Organizational structure and custom capabilities. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Sell?

Could use more customized features and transferable data points. Review collected by and hosted on G2.com.

What problems is Zendesk Sell solving and how is that benefiting you?

Lead Tracking/Reporting. Review collected by and hosted on G2.com.

Hank S.
HS
Sales Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zendesk Sell?

With this platform, I can use all tools which will help me and my team to control sales our business. We have everything you need to succeed. I contact across smart tools for emailing, calling and much more. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Sell?

I don't have a lot of bad issues but I would like to have all my working process more organized. All of the rest of this program works right and suitable for all of us. Review collected by and hosted on G2.com.

Recommendations to others considering Zendesk Sell:

I guess it is very wonderful software with a great opportunity for business. Here you will found everything for marketing goals. Also, you will be more close to your clients and you will see how fast you can create a productive steps ao sale. Review collected by and hosted on G2.com.

What problems is Zendesk Sell solving and how is that benefiting you?

The better way to provide a good way of sale. Also day by day we are working with a powerful controlling system which really helps with the trade. We are care about clearance at our work which will give the opportunity for our a customer to get what they need. Review collected by and hosted on G2.com.

CE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zendesk Sell?

I can have several contacts in the same company and have them related to another deals. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Sell?

Sometimes is too slow when i need to have more than one opened. Review collected by and hosted on G2.com.

Recommendations to others considering Zendesk Sell:

* When creating employees from an opportunity, also indicate the Level of responsibility and Areas of responsibility / work as well as Name, Last Name, Work Number, Position and Email Address.

* Being able to indicate with a click from a company or even from an opportunity that the e-mail has been sent.

* When selecting in the drop-down phase of the opportunity (from the opportunity): Lost, being able to indicate: "Reasons for the loss", "Closing information" and e-mail sent.

* In create task; that the calendar is not monthly, that you can see more continuity and not have to click the date to see the next month.

* When we receive an incoming call that appears the contact and / or the company or opportunity to which it belongs.

* That in Calendar you can search / filter

* That you can choose the information you want to see on the left at each opportunity through some type of drop-down (choose to see sector, name of ERP, web, billing, or what is needed for each campaign)

* Be able to change ownership of a large number of tasks together

* That in all the companies of the same group appear all the contacts related and created in each of the companies of the group (it must appear in each contact to which company of the group is related)

* That in all the companies of the same group the current visible opportunities appear (this way it can be detected if they can be duplicated) Review collected by and hosted on G2.com.

What problems is Zendesk Sell solving and how is that benefiting you?

Managing several deals with base, being sometimes related between each other. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Zendesk Sell?

The thing I like the best about Base is that it is so easy and intuitive to use on a regular basis. It makes it easy for me to see where a client is at, at any given time with ease. Along with this I love that Base allows you to know what is best to do next for that client and not just taking it as guess work. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Sell?

The only thing that I dislike is that I do not have it integrated into our in house system where we also track some information about our clients. I wish that Base had their own call ability within the program that we did not have to source and integrate with someone else. It was a little bit of a learning curve as well but was not anything that was not doable without the help of your support team. Review collected by and hosted on G2.com.

What problems is Zendesk Sell solving and how is that benefiting you?

We are solving the problem of not knowing our contact rates before and now we do! Another benefit is that it has allows us to be able to see how much our total pipeline is worth which is a huge deal to us as well. Review collected by and hosted on G2.com.

WP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zendesk Sell?

I really appreciate how well Base adapts to different uses and how easy it is to get useful insights from our data. They are a very focused company that has always taken care of us. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Sell?

There are not many things to dislike. There are always more things I'd like it to do, but that list has gotten smaller over time and I'm confident that will continue. That's all I could reasonably ask! Review collected by and hosted on G2.com.

Recommendations to others considering Zendesk Sell:

The setup process is simple and quick. It's worth seeing if Base will work for you and if you think it won't, it's likely worth reaching out to Base support to see if there is something you're missing. They are very helpful and try really hard to get your issues resolved. Review collected by and hosted on G2.com.

What problems is Zendesk Sell solving and how is that benefiting you?

We use Base to track customer interactions and manage/facilitate follow up to close more deals. It's been great on the sales side as a useful tool, and it's been great on the management side for the analytics. Review collected by and hosted on G2.com.

Verified User in Construction
CC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Zendesk Sell?

I like the ease-of-use. Simple to add leads, convert leads, and see all of my clients deal details. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Sell?

Nothing so far. I’ve had a great experience and haven’t run into any issues. It works well from my iPad which is my primary access point. Review collected by and hosted on G2.com.

Recommendations to others considering Zendesk Sell:

Give it a shot! Review collected by and hosted on G2.com.

What problems is Zendesk Sell solving and how is that benefiting you?

Sales pipeline, install pipeline. I have an easy time keeping my customers updated without bogging down others over the phone. Review collected by and hosted on G2.com.

Samir A.
SA
Digital Marketing
Telecommunications
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review