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Customer Service has Gone Downhill
Good CRM okay email
488 Zendesk Sell Reviews
Overall Review Sentiment for Zendesk Sell
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That Zendesk is "idiot proof" (i.e. easy for ME to use)! I use it like a ROLODEX. Review collected by and hosted on G2.com.
I do not use Zendesk as a sales funnel. When you all changed the format from what it was with BASE, I eliminated ALL of the desktop except "My Dashboard" and "Activity Feed". Review collected by and hosted on G2.com.
Tracking my calls, emails and texts is done for me.
When I need information, it is where it needs to be, so I not chasing it.
Once when my phone reset, this product saved me from loss of data. Review collected by and hosted on G2.com.
Pretty gentle learning curve, but to fully use the tool, the ax must be sharpened. Review collected by and hosted on G2.com.
We love the app and ease of use of the product as a whole. We are getting more into using call outcomes and visits, which have been incredibly helpful. Review collected by and hosted on G2.com.
The reportability is very robust but I think we sometimes have trouble deciphering the data to determine what is actually meaningful. I wish there were breakdowns or quick explanations for those. Review collected by and hosted on G2.com.
Deal flow is intuitive, administrator setup was a breeze, and great reporting on sales goals, where deals are lost and more Review collected by and hosted on G2.com.
Some reporting is a little lacking when we have to export data and provide reports Review collected by and hosted on G2.com.
I like that Zendesk sell provides EVERYTHING you would want in a CRM, yet is simple and intuitive to use. I like for example how easy it is to search for users at different stages of the funnel and how easy it is to batch email different groups and customize the message. I like how ZDS integrates with different tools we use too. Review collected by and hosted on G2.com.
There is a system for keeping track of tasks to do, but I think this system could be improved. Review collected by and hosted on G2.com.
The ease of use is fantastic. I was up and running in no time at all and have even customised a lot of fields to fit with my business needs. I couldn't run my business as efficiently as I do without this tool. Review collected by and hosted on G2.com.
Only dislike is that there used to be a Linkedin clipper app to add contacts. I used it heavily and now its gone because Linkedin updated their platform. Review collected by and hosted on G2.com.
I started using Sell because Zendesk purchased an already-existing CRM. Sell is intuitive and easy to get to the information I need within a few clicks. When I want reports, there's a pre-configured dashboard that tells me everything I need to know about my pipeline and our expected month-end. Review collected by and hosted on G2.com.
I use the search function for everything. It would be nice if the pieces were more navigable: company, opportunity, contact, etc. It's not very easy to see where each of these items intersect. Review collected by and hosted on G2.com.
Our sales reps love the simple Mobil App allows each user to communicate effectively with our sales coordinator. The reporting tools are also great for showing owners which advertisers/lead sources work the best as well as why we are losing deals for future changes to our strategy. Review collected by and hosted on G2.com.
Additional cost for multiply users gets pricey, also some of the integrations thru Zapier can also be pricey for small to medium businesses Review collected by and hosted on G2.com.
We tried three other small/medium-business CRM programs but the cost was too high or the features were lacking. Zendesk Sell offers everything a sale team would need and it integrates into their fantastic support tools with little to no effort on your part. Review collected by and hosted on G2.com.
Lack of funnel reporting with entry level plan. Review collected by and hosted on G2.com.
I like how easy it is to use. I've been able to train all of my reps to use the software very quickly. Review collected by and hosted on G2.com.
Honestly nothing really comes to mind. I've had an issue linking our Google calendar in the past, but that hasn't been a problem recently. Review collected by and hosted on G2.com.
