Top Rated Zendesk Sell Alternatives
I like the way this system manages to maintain my sales team, focused and focused on the objectives no matter how difficult a client or product may be, this system allows me to automate several processes, and the way it keeps me informed. The tools that this platform brings, is undoubtedly a plus that gives to all my teams since with it, we can control all the sales that the business makes.
With this system I have been able to track the behavior of the clients with the product easily and automatically, allowing me to link all the emails with the users. There are so many things that I like about Zendesk that if I start to list them I would not finish writing, but thanks to this system my business has reported year after year a sustained success growth, which I did not achieve in the past with other systems. Review collected by and hosted on G2.com.
Sometimes you get errors in the system, or that some of the functions fail to update in time, causing a few problems in the process. However, this has been reported to the technical support team and they assured me that they are working on it, in order to optimize work times. Review collected by and hosted on G2.com.
Video Reviews
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Customer Service has Gone Downhill
Good CRM okay email
487 out of 488 Total Reviews for Zendesk Sell
Overall Review Sentiment for Zendesk Sell
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The structure of Leads and Deals is good, Tasks are easy to create, all major action buttons are where tehy should be, its fast. Review collected by and hosted on G2.com.
The product seems designed to function just enough for basic trial features, but once you dig deeper, you encounter bugs and poor development choices. We’ve discovered three significant bugs, which their support team reproduced and confirmed, yet all we’ve heard is "we’re looking at it," with no further updates. Responses are handled by a basic bot, offering no real help.
The three bugs we've found:
1. The search feature doesn't query custom fields. For example, adding an "Other email" field to Leads doesn’t make it searchable in Zendesk Sell.
2. Users with limited permissions can still open and edit other people's tasks, which causes confusion since their changes aren’t saved.
3. The merge feature for Leads, Contacts, and Deals is broken. Instead of merging data, it creates endless custom fields with added suffixes, cluttering the system. Within days, we had over 50 duplicate fields generated automatically. Review collected by and hosted on G2.com.
otimização de dados, usabilidade, separação por pastas e anotações internas, comunicação interna e registro de informações para apuração de dados. Review collected by and hosted on G2.com.
pouca flexibilidade de gerenciamento e personalização. Review collected by and hosted on G2.com.
intuitive user interface and seamless integration with other Zendesk products Review collected by and hosted on G2.com.
the cost may escalate quickly when additional features or integrations are needed Review collected by and hosted on G2.com.
There are no upsides to using them in my opinion. They are one of the more expensive CRM solutions and lack even basic support. Review collected by and hosted on G2.com.
Over the past several years, our reported issues and bugs often went unanswered. It sometimes took 5 or 6 reminders, and even then, responses could take 45 to 100 days. This lack of support hurt our team's productivity, leading us to switch providers. Our new vendor is not only more responsive but also costs a third of the price, with a cohesive solution across sales and support. Review collected by and hosted on G2.com.
The platform's robust features for lead and deal management, along with its automation capabilities, have significantly enhanced our team's efficiency in closing deals and maintaining client and lead relationships.
I also like that you are also able to choose the number for your Zendesk Sell number or change it if you would like. Review collected by and hosted on G2.com.
While Zendesk Sell is a powerful CRM, the pricing structure can be a bit challenging for smaller businesses with tight budgets.
Additionally, the learning curve for some advanced features could be reduced with more comprehensive training resources.
Customer support can also be a bt tricky to a hold of. Review collected by and hosted on G2.com.
Zendesk has truly simplified our customer support journey. The clean and straightforward interface made it a breeze to navigate through customer tickets. The automation features saved us heaps of time by handling routine tasks, allowing our team to focus on more complex customer issues. Plus, the collaborative tools made teamwork smoother than ever, ensuring everyone is on the same page. Review collected by and hosted on G2.com.
Adapting to Zendesk took a bit of effort, especially for our new team members. The advanced features we were eyeing are locked behind pricier plans, which is a bummer. Also, getting the hang of intricate ticket workflows posed a small learning curve. It would be great if Zendesk could provide more user-friendly onboarding and perhaps simpler ticket flow options. Review collected by and hosted on G2.com.
Easy to use with all the features you can possibly need to provide the best experience to your customers. Review collected by and hosted on G2.com.
The configuration could take a lot of time and can be stressful if you are not an expert Review collected by and hosted on G2.com.
I like the way that it compiles all of the information on the lead's page so I can see all notes, conversations, emails and calls that have been made so far as well as custom details of the lead Review collected by and hosted on G2.com.
There isn't much I don't like however if I had to say one thing it might be that the user interface does seem a bit old fashion and clunky compared to other more modern CRMs Review collected by and hosted on G2.com.
