Top Rated Zendesk Sell Alternatives
When we went through our vetting process for finding our next CRM/Sales system we had a long list of things that we needed to see to be bought into the program. That included a clear way to get sales conversations to the sales team, ability to create targeted lists for sales efforts, transparency for anyone on the team to review a client or deal and know what is happening, clear vision of the current and future sales pipeline, ease of use for the sales team to cut out manual entry of information, clean hand off once a deal is won and needs to move to the next process and easy-to-pull reports to review different KPI's that are important to our team. When we went through the demos with Zendesk Sell they were able to clearly show case all of our needs and how certain integrations with systems that we currently had in place were already set-up and ready to go. While our team thought we'd never find a system that would be able to effectively check off all of our needs, Zendesk Sell actually did just that. Review collected by and hosted on G2.com.
The hardest adjustment for us has been the change of mindset from Leads to Deals. It's hard for us to manage Leads in one area and Deals in another while our past thinking had always been in the same area. We have two areas to manage now when looking at our sales conversations instead of just one area, but that is something we're learning to manage more effectively with tasks. Review collected by and hosted on G2.com.
Video Reviews
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Customer Service has Gone Downhill
Good CRM okay email
487 out of 488 Total Reviews for Zendesk Sell
Overall Review Sentiment for Zendesk Sell
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The structure of Leads and Deals is good, Tasks are easy to create, all major action buttons are where tehy should be, its fast. Review collected by and hosted on G2.com.
The product seems designed to function just enough for basic trial features, but once you dig deeper, you encounter bugs and poor development choices. We’ve discovered three significant bugs, which their support team reproduced and confirmed, yet all we’ve heard is "we’re looking at it," with no further updates. Responses are handled by a basic bot, offering no real help.
The three bugs we've found:
1. The search feature doesn't query custom fields. For example, adding an "Other email" field to Leads doesn’t make it searchable in Zendesk Sell.
2. Users with limited permissions can still open and edit other people's tasks, which causes confusion since their changes aren’t saved.
3. The merge feature for Leads, Contacts, and Deals is broken. Instead of merging data, it creates endless custom fields with added suffixes, cluttering the system. Within days, we had over 50 duplicate fields generated automatically. Review collected by and hosted on G2.com.
otimização de dados, usabilidade, separação por pastas e anotações internas, comunicação interna e registro de informações para apuração de dados. Review collected by and hosted on G2.com.
pouca flexibilidade de gerenciamento e personalização. Review collected by and hosted on G2.com.
intuitive user interface and seamless integration with other Zendesk products Review collected by and hosted on G2.com.
the cost may escalate quickly when additional features or integrations are needed Review collected by and hosted on G2.com.
There are no upsides to using them in my opinion. They are one of the more expensive CRM solutions and lack even basic support. Review collected by and hosted on G2.com.
Over the past several years, our reported issues and bugs often went unanswered. It sometimes took 5 or 6 reminders, and even then, responses could take 45 to 100 days. This lack of support hurt our team's productivity, leading us to switch providers. Our new vendor is not only more responsive but also costs a third of the price, with a cohesive solution across sales and support. Review collected by and hosted on G2.com.
The platform's robust features for lead and deal management, along with its automation capabilities, have significantly enhanced our team's efficiency in closing deals and maintaining client and lead relationships.
I also like that you are also able to choose the number for your Zendesk Sell number or change it if you would like. Review collected by and hosted on G2.com.
While Zendesk Sell is a powerful CRM, the pricing structure can be a bit challenging for smaller businesses with tight budgets.
Additionally, the learning curve for some advanced features could be reduced with more comprehensive training resources.
Customer support can also be a bt tricky to a hold of. Review collected by and hosted on G2.com.
Zendesk has truly simplified our customer support journey. The clean and straightforward interface made it a breeze to navigate through customer tickets. The automation features saved us heaps of time by handling routine tasks, allowing our team to focus on more complex customer issues. Plus, the collaborative tools made teamwork smoother than ever, ensuring everyone is on the same page. Review collected by and hosted on G2.com.
Adapting to Zendesk took a bit of effort, especially for our new team members. The advanced features we were eyeing are locked behind pricier plans, which is a bummer. Also, getting the hang of intricate ticket workflows posed a small learning curve. It would be great if Zendesk could provide more user-friendly onboarding and perhaps simpler ticket flow options. Review collected by and hosted on G2.com.
Easy to use with all the features you can possibly need to provide the best experience to your customers. Review collected by and hosted on G2.com.
The configuration could take a lot of time and can be stressful if you are not an expert Review collected by and hosted on G2.com.
I like the way that it compiles all of the information on the lead's page so I can see all notes, conversations, emails and calls that have been made so far as well as custom details of the lead Review collected by and hosted on G2.com.
There isn't much I don't like however if I had to say one thing it might be that the user interface does seem a bit old fashion and clunky compared to other more modern CRMs Review collected by and hosted on G2.com.
