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We have used many phone solutions over the years with our most recent being Ring Central prior to Yodel. We cannot say enough about our positive experiences with Yodel over the last several years we have been using them. They continue to innovate and are very responsive to customer needs for specialized functionality. I enjoy speaking to real people who genuinely care about their business i.e. it isn't just some job where they are checking the boxes on support.
We mostly use them through Slack but some departments and people use their windows app and phone app. All of their customer-facing solutions are well designed and thought out for a great end-user experience. Review collected by and hosted on G2.com.
I don't have anything negative to say. As a small business owner, I could always say I wish the prices could come down but Yodel's prices are not high by any means and this isn't to say we are unhappy with the prices we have. I guess we do want end-users that are being routed to other numbers in our environment to hear and receive the unique welcome, voicemail, and other settings placed there. I believe they said they would make this a possibility very soon though so just a matter of time. Review collected by and hosted on G2.com.
Video Reviews
Rough start, worthwhile product.
27 out of 28 Total Reviews for Yodel.io
Overall Review Sentiment for Yodel.io
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You can get a UK number for your company Review collected by and hosted on G2.com.
No support. They'll just take your money and close your account, and then not reply. You'll lose your number as well Review collected by and hosted on G2.com.
I got a lifetime subscription on Appsumo for about $50. Review collected by and hosted on G2.com.
It never works. Our incoming calls keep getting dropped, so we don't receive any calls from customers, and they get no message. So it looks to our customers like the number doesn't work and maybe we've gone out of business. This has happened on 2 seperate occassions that we know of, and each time the call logs show that its actually been going on for weeks at a time.
Additionally, we can't make outbound calls from our account either.
Both times that we've reported this, we've been told that its our fault because we should check the line is working on a regular basis. We're also never been offered any sort of apology. Similarly the problem is always played down as being some small thing, that wasn't all that bad. For example after the lines went down for the 2nd time, we were told that it was a problem with how the call forwarding was setup on our account. Call forwarding is literally activated by opening the "call forwarding" tab, there is nothing that we could do wrong. Yes we have the correct number. Also, why would call forwarding affect our ability to make outbound calls? The two aren'T related, but this fact was ignored by Yodel.
I had high hopes for this service/product but the service we've received has potentially cost us thousands in lost business. However, I realise this is just tough luck. But, hey an acknowledgement that something went wrong at Yodel.io 's end would be nice. Review collected by and hosted on G2.com.
An intuitive admin UI, to manage your phone numbers and make calls out of the MS teams chat system. Review collected by and hosted on G2.com.
The setup was a little bit more complicated than expected. Review collected by and hosted on G2.com.
The best thing about Yodel is the easiness with which we could set it up and start using it. Also, the integration with Slack is a great feature that we use internally. Review collected by and hosted on G2.com.
We did not encounter big inconveniences along the way. We have been using the product for more than a year now and the support has been very rapid to respond when we needed. Review collected by and hosted on G2.com.
Yodel is a truly easy platform to deploy, we were able to get it up and running in no time. It is also feature-packed with easy to navigate UI, and great set of integration options. Review collected by and hosted on G2.com.
To be honest, there's not much to say about it. Maybe they could offer online support chat for paying customers like us. Review collected by and hosted on G2.com.
Needing MFA codes often due to high security in the financial industry, we turned to Yodel 4 years ago for one place for all our employees to receive codes. We integrated this to slack and made the whole process more accessible, secure, and controlled by the firm and not individual devices.
We then added additional yodel phones# s for marketing, sales, and support. All going to their own slack channels. Review collected by and hosted on G2.com.
Some shortcodes do not get through Yodel Review collected by and hosted on G2.com.
The pricing structure and integration into Slack make Yodel an excellent option for our business. Having all of our calls recorded and listed in Slack makes searching through them a breeze, and if we added more integrations to Yodel we could even have it port directly into Airtable. This has made call and issue tracking an absolute breeze since we started with it. However, the absolute best part regarding the app is the customer service, which is quality in a way that I rarely see nowadays. Every single issue or problem I've had is answered immediately, and I always feel as if there is time to discuss any issue or suggestion for features I may have. Review collected by and hosted on G2.com.
So far, I have not found many things to dislike, though I wish there were more integrations with other apps we use, such as Helpscout, Shopify, and the like. I know that there are plans for more integrations in the future and I hope that the ones I mentioned make the cut! Review collected by and hosted on G2.com.
I like yodel because of its out of the box integration with Slack. Review collected by and hosted on G2.com.
The phone call api is not public making it difficult to do calls integrations. Review collected by and hosted on G2.com.
