(52)
4.7 out of 5
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Yelp Guest Manager 
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UF
Verified User in Food & Beverages
Mid-Market(51-1000 emp.)
What do you like best about Yelp Guest Manager?
The amazing thing about Yelp reservations is that if I am already on Yelp looking for a restaurant in my area that is typically busy; I can easily find a reservation through the call to action button on the profile page. What I have noticed is that the user experience is really easy and seamless compared to its competitors. My favorite part is that customers receive an email confirmation follow up as a reminder and proof of their reservation . Review collected by and hosted on G2.com.
What do you dislike about Yelp Guest Manager?
I have noticed that since Yelp Reservations is still growing, not a lot of restaurants use it. Many restaurants are still using its competitors and because of this when you search for local restaurants in your area that take reservations due to the lack of use by all restaurants, the program will show you locations that are outside of your local search. I would much rather have less search results appear as options. Review collected by and hosted on G2.com.
45 out of 46 Total Reviews for Yelp Guest Manager
4.2 out of 5
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Overall Review Sentiment for Yelp Guest Manager
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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SC
Sunny C.
Owner
Small-Business(50 or fewer emp.)
TA
Tyler A.
FOH Manager
Mid-Market(51-1000 emp.)
UH
Verified User in Health, Wellness and Fitness
Small-Business(50 or fewer emp.)
What do you like best about Yelp Guest Manager?
I like that a platform like Yelp exists. It can be inconvenient to call different restaurants because often, the staff is too busy for phone calls. With Yelp, I can search through menus and availabilities quickly and independently. Review collected by and hosted on G2.com.
What do you dislike about Yelp Guest Manager?
Yelp Reservations can be outdated. The menus are not always updated, so as a customer, I am often surprised to see vastly different menus. Secondly, the wait times for a reservation are not consistent with actual wait times. Wrong wait times are frustrating, mainly when workers have limited lunch hours. I see bigger and smaller parties seated before my guests and me, even though they checked in after me. Review collected by and hosted on G2.com.
BW
Briana W.
Peer Support Specialist - ADAPT
Small-Business(50 or fewer emp.)
What do you like best about Yelp Guest Manager?
I loved how easy it is for me tl find a restaurant and make a table reservation. Also I love that it's international. Review collected by and hosted on G2.com.
What do you dislike about Yelp Guest Manager?
Honestly, I just wish that more people and more places used the tool because it would make it so much easier. Review collected by and hosted on G2.com.
UB
Verified User in Biotechnology
Small-Business(50 or fewer emp.)
What do you like best about Yelp Guest Manager?
I like that Yelp has integrated reservations for some restaurants. Super easy to use and much better than calling or just showing up. Review collected by and hosted on G2.com.
What do you dislike about Yelp Guest Manager?
I dislike that there are only a few restaurants that allow for Yelp reservations. Review collected by and hosted on G2.com.
UR
Verified User in Restaurants
Mid-Market(51-1000 emp.)
What do you like best about Yelp Guest Manager?
I use Yelp for making reading/ writing reviews and reservations.. so easy to use Review collected by and hosted on G2.com.
What do you dislike about Yelp Guest Manager?
I personally haven’t had any issues when using it Review collected by and hosted on G2.com.
SB
Stephanie B.
General Manager
JW
Jayelynn W.
Store Manager
Mid-Market(51-1000 emp.)
What do you like best about Yelp Guest Manager?
It's easy to use and train staff on. The biggest time constraint is creating your layout; once you're past that then it's smooth sailing. We didn't use the guest side of the app where they can put themselves on the list prior to their arrival. Once guests arrived at the brewery, we would add them onto the list, they'd receive a text message that they were added, and another when their table was ready. Review collected by and hosted on G2.com.
What do you dislike about Yelp Guest Manager?
If reception was spotty, folks wouldn't receive the text messages. To help alleviate this, we would add notes in with the phone number with their name, description, etc. That way would do a quick lap around the waiting area in case they didn't receive the text. Also, a fellow taproom had issues with two hostess stands. Customer Support wasn't the greatest in trying to customize responses. For example, if a guests wanted to sit on the dog friendly patio, they wanted to send a text letting guests know to head to the patio hostess stand and then other to say the front. We eventually got it figured out, but it would have gone more smoothly if Customer Support had been more responsible. Review collected by and hosted on G2.com.
JR
Julie R.
Communications Consultant
Small-Business(50 or fewer emp.)
What do you like best about Yelp Guest Manager?
You can search for a restaurant using a variety of filters: location, price, type of food, etc. They even show photos, reviews and a location map. Review collected by and hosted on G2.com.
What do you dislike about Yelp Guest Manager?
I like everything about this service. It's very easy to use and provides detailed information. Review collected by and hosted on G2.com.
DH
Donna H.
Restaurant Supervisor
Small-Business(50 or fewer emp.)
What do you like best about Yelp Guest Manager?
Reservation Yelp is an amazing project that enables your clients to put in a request without calling or go to your site. It keeps all reservations sorted out just as contact information's. It's anything but difficult to utilize. Exchanging around reservation times requires no exertion by any means. Following calendars is basic and to the point. I like that it enables a passage for individuals to compose audits and sends updates. Review collected by and hosted on G2.com.
What do you dislike about Yelp Guest Manager?
I appreciate everything about this administration and haven't run over any abhorrence. Review collected by and hosted on G2.com.
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