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Xref Engage Reviews & Product Details - Page 3

Xref Engage Overview

What is Xref Engage?

Xref Engage is an easy-to-use software solution offering robust surveys for organisations worldwide. Give your people a voice with custom engagement surveys and expert advice. Create, analyse and share data from Employee Engagement, Leadership 360, Onboarding and Pulse Surveys to make lasting, positive organisational change. At the heart of Xref Engage is a group of seasoned professionals with decades of experience in giving employees a voice. These experts are leading workplace psychologists who can help tailor your questionnaires to your mission and vision to achieve organisational goals. The surveys are easy to set up and manage from one place with our simple-to-use platform and once completed, view comprehensive reports of survey results. Popular features: Benchmarking: Compare and contrast your survey results with competitors and others in your industry to understand where you stand out and opportunities for improvement. Employment Net Promoter Score (eNPS): Understand if your people would recommend you as a place to work. Conduct repeat surveys to check and recheck the evolution of your score. Reporting: With exclusive access to your dedicated Data Studio, explore and present key metrics and relevant insights in easy-to-understand reports. Download and share as needed. Demographics: Gain detailed insights by sorting your data how you want. Filter and search by department, tenure and more to understand the needs of your people. Xref Engage combines research with decades of experience to tailor data-driven employment surveys to help achieve organisational goals.

Xref Engage Details
Product Website
Languages Supported
English
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Product Description

Xref Engage is a simple software solution offering robust surveys for organisations worldwide. At the heart of Xref Engage is a group of seasoned professionals with decades of experience in giving employees a voice. These experts are leading workplace psychologists who can help tailor your questionnaires to your mission and vision to achieve organisational goals. The surveys are easy to set up and manage from one place with our simple-to-use platform and once completed, view comprehensive reports of survey results.

How do you position yourself against your competitors?

Simple engagement surveys with expert advice for insightful organisational change.

Tailor your survey to your needs with an easy-to-use platform
Receive expert advice to achieve your organisational goals
Maintain full control to create, send and receive your survey

Select an expert-designed survey: Give your people a voice and choose from short Pulse surveys to detailed Engagement questionnaires.

Choose a survey template or customise your own: You're in control to tailor your questions for key insights with actionable results.

Available globally on any device: Xref Engage Surveys can be completed on desktop or mobile so you receive feedback from your people quickly.

Access simple, powerful software: Easy to build and easy to measure, Xref Engage offers a powerful platform to conduct surveys.

And more!


Seller Details
Seller
Xref
Company Website
Year Founded
2010
HQ Location
Sydney
Twitter
@xref
1,589 Twitter followers
LinkedIn® Page
www.linkedin.com
113 employees on LinkedIn®
Ownership
ASX:XF1
Total Revenue (USD mm)
$7,700
Description

Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been on a mission to bring data-driven feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference and exit surveys, for data-driven actionable insights. Accessible from any device, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows.


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Recent Xref Engage Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Great service from all of the team"
All of the consultants that we have worked with have been super helpful in catering to our needs.
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"very easy to work with and understand"
staff felt safe about being 100% anonymous
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Great service"
The team have amazing insights into the psychology of engagement and great industry knowledge. There is a real scientific approach to the reporting...
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Xref Engage Media

Xref Engage Demo - Xref Engage - Dashboard
Screenshot of Xref Engage dashboard showing engagement survey results
Xref Engage Demo - Xref Engage - Priority Matrix
Screenshot of a results of Xref Engage Survey plotted in a priority matrix
Xref Engage Demo - Xref Engage - Manage Survey
Screenshot of Xref Engage Manage Survey dashboard overlayed with a mobile wireframe showing questions asked in an employee engagement survey
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Have you used Xref Engage before?
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41 Xref Engage Reviews

4.6 out of 5
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41 Xref Engage Reviews
4.6 out of 5
41 Xref Engage Reviews
4.6 out of 5

Xref Engage Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Xref EngageQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Higher Education
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref Engage?

The team at Xref Engage were incredibly supportive during the implementation of our survey. The team were across all the required elements required by the state government, making understanding the survey and its structure simple. The team were also incredibly supportive and understanding through a number of RMIT review processes, going above and beyond to provide the required information needed for approval to be granted. Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

Overall a positive experience from the Xref team. Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

Xref supported us in our survey requirements as part of the Victorianm Governments Gender Equality Action Plan program. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref Engage

Thank you for your positive feedback! We are thrilled to hear that our team at Xref Engage provided effective and supportive assistance during the implementation of your survey.

We’re also pleased that our product could support your survey requirements as part of the Victorian Government's Gender Equality Action Plan program. We strive to make our product as seamless as possible for our clients. Thanks again for your kind words.

MC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref Engage?

Xref Engage were able to point me in the right direction and provided advice and support when required Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

There was nothing that I disliked about Xref Engage Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

They provided us with the tools to send out a whole of organisation Employee Engagement Survey. The results from this survey will assist us in building our new Employee Value Proposition Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref Engage

Thank you for your positive feedback, Megan! We are thrilled to hear that Xref Engage was able to provide you with valuable support and guidance. It's great to know that our service helped you with your Employee Engagement Survey and will contribute to building your new Employee Value Proposition.

Thanks again for your review.

Verified User in Education Management
AE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Xref Engage?

I came into the process with full confidence given Xref came highly recommended by other like-like for clients. They are all spoke with one uniform voice about survey quality and methodology. As we engaged with the team, it was clear there was deep knowledge and expertise which enabled us to create an atmosphere of confidence amongst staff. Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

Some of the upsold items within the pricing structure would perhaps better sit within the standard options. In terms of question customisation, for example, how far we customised was debatable but it was a premium item paid for. That isn't a criticism, but merely an observation. Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

We cannot hope to build an effective strategic plan for the next 5-10 years without adequately understanding the current views of our staff. It is both a vital aspect of day-day engagement but their voice is valued and vital. Review collected by and hosted on G2.com.

Response from Sanchita Kadambari of Xref Engage

Hi there,

Thank you for taking the time to leave such a glowing and detailed review! We are thrilled that you are using Xref Engage with confidence. As you know, our expert team have decades of experience as workplace psychologists working across customers in various industries.

With regard to your feedback around pricing structure and question customisation, we aim to tailor every customer's survey so that they can be sure they are getting feedback and insights that are relevant to the unique nature of their organisation. No two workplaces are the same!

It is certainly easier to take action for future improvements when you have strong, detailed data and actionable insights from your surveys. Valuing the voice of your people goes a long way to retaining them and cultivating a strong, positive workplace culture.

Thanks again for your 5 stars!

Verified User in Non-Profit Organization Management
UN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref Engage?

Services for the employee journey are useful Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

Costs for additional products can be quuite steep for NFP organisations Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

Providing efficiencies in surveys - creating, executing and delivery. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref Engage

Thank you for sharing your feedback on Xref Engage! We're glad to hear that you find the services for the employee journey useful.

Our research and decades of experience giving employees a voice enable us to tailor data-driven surveys to drive real change, so it's great to hear that Xref Engage surveys are proving valuable and efficient for you. Thanks again for your review.

Verified User in Research
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref Engage?

What I like is that all the information in one place Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

That we have a different portal for ref checks Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

clear information about employee engagement Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref Engage

Thank you for giving us a 5-star review! We're glad to hear that you find Xref Engage easy to use and appreciate having all the information in one place.

We have good news on a project underway to consolidate products into a single login. This will give you a better platform experience.

Ensuring clear information about employee engagement is our top priority, and we're committed to providing a seamless experience for all our users. Thanks again for choosing Xref.

Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref Engage?

Echo and the team were very responsive and supportive throughout the survey period. Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

There was some confusion about costs, but this may have been on my end as there was no handover from the previous owners from Scalabrini's side. Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

Gathering anonymous survey data which we can use to shape Scalabrini's future. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref Engage

Thank you for sharing your experience with Xref Engage!

We’re thrilled to hear that Echo and the team were responsive and supportive during the survey period. Our mission is to help organisations listen to their employees, so it’s wonderful to know that Xref Engage is helping you gather valuable survey data to shape Scalabrini's future.

Thanks again for sharing your review!

Verified User in Non-Profit Organization Management
AN
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref Engage?

Having access to Alex as our support and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

The industry comparison data could have been more recent. Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

Understanding engagement levels. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref Engage

Thank you for your positive feedback! We're thrilled to hear that you find our support team, especially Alex, helpful and that our platform is easy to use.

With regards to your comment about industry comparison data, you could reach out to your Xref Engage consultant who would be happy to explore building a customised benchmark. We are the market leader in the non-profit industry, and we have non-profit benchmarks that are second to none.

We’re passionate about helping our customers run the high-performing surveys that drive organisational change so we’re glad to hear that Xref Engage is helping you understand engagement levels. Thanks again for your review.

Verified User in Non-Profit Organization Management
EN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref Engage?

The support, experience, expertise and guidance from Louise Parkes. Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

The backend reporting is really not user friendly. It's way to manual and should be far more sophicated. Far to much time was spent summarising the comments for us. We spent at least 5 days pulling and customising reports. Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

It's solving hearing our members voice and being able to facilitate the discussions on how we can strengthen engagement, progress and wellbeing. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref Engage

Thank you for sharing your feedback with us. We’re delighted to hear that you appreciate Louise Parkes's support and guidance.

Regarding your comment about backend reporting and the manual effort involved, we understand that summarising numerous comments can be time-consuming. To address this, we offer a cost-effective AI service designed to assist with these tasks. Additionally, we can provide further support in curating and creating custom reports with shared views and links. If you’d like us to assist you in this area, please reach out to your Engage consultant.

We’re pleased that Xref Engage is helping you facilitate discussions and enhance engagement, progress, and wellbeing within your organisation.

Verified User in Education Management
UE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref Engage?

The customer support is timely, responsive and tailored to our requirements. The platform is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

Only on occasions we have foudn he platform to be too rigid. Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

Xref is helping us gather data and perspectives to help improvment agendas. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref Engage

Thank you for the wonderful feedback! We are thrilled to hear that our customer support has been responsive. We appreciate your kind words about the platform's ease of use.

Regarding your comment about the platform being rigid at times, would you like to elaborate on your concerns with your Engage consultant? Our system's design strives to balance ease of use with flexibility. We are happy to explore how we can best support your specific needs.

It's great to hear that Xref Engage is helping you gather valuable data. Thanks again for sharing your feedback.

Verified User in Higher Education
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref Engage?

The tailored service we receive is outstanding. The additional expertise, insight and support from the Consultants at Xref Engage is priceless. There is a strong willingness to partner with us to help us understand the feedback we are receiving and how to invest our efforts to have the greatest impact to our people. The dashboard is clear and the functionality easy to use. Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

Over time, it woudl be great to better partner with Xref in the action planning process to emplower leaders across the university to take ownership of their results and consider strategies to drive this. Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

Engagement retention, people experience, diversity and inclusion strategies and the implementation of our culture change roadmap. Xref are facilitating timely feedback from our staff to ensure we are on track and targeting the right strategies to support our people. Review collected by and hosted on G2.com.

Response from Sanchita Kadambari of Xref Engage

Hi there,

Thank you for your review! We are very happy to hear you enjoy the tailored service of the expert Xref Engage team. In addition, we are glad you find value in the clear dashboard, and easy-to-use platform.

With regard to your feedback around partnering with Xref for the post-survey action planning process, you are welcome to get in touch with our team to discuss this further. It is up to your organisation as to what next steps you take after you receive your survey results.

We are proud that Xref Engage can support you to hear the voice of your people when progressing culture change initiatives. Thanks again for your review!