41 Xref Engage Reviews
Overall Review Sentiment for Xref Engage
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The team at Xref Engage were incredibly supportive during the implementation of our survey. The team were across all the required elements required by the state government, making understanding the survey and its structure simple. The team were also incredibly supportive and understanding through a number of RMIT review processes, going above and beyond to provide the required information needed for approval to be granted. Review collected by and hosted on G2.com.
Overall a positive experience from the Xref team. Review collected by and hosted on G2.com.
Xref Engage were able to point me in the right direction and provided advice and support when required Review collected by and hosted on G2.com.
There was nothing that I disliked about Xref Engage Review collected by and hosted on G2.com.
I came into the process with full confidence given Xref came highly recommended by other like-like for clients. They are all spoke with one uniform voice about survey quality and methodology. As we engaged with the team, it was clear there was deep knowledge and expertise which enabled us to create an atmosphere of confidence amongst staff. Review collected by and hosted on G2.com.
Some of the upsold items within the pricing structure would perhaps better sit within the standard options. In terms of question customisation, for example, how far we customised was debatable but it was a premium item paid for. That isn't a criticism, but merely an observation. Review collected by and hosted on G2.com.
Echo and the team were very responsive and supportive throughout the survey period. Review collected by and hosted on G2.com.
There was some confusion about costs, but this may have been on my end as there was no handover from the previous owners from Scalabrini's side. Review collected by and hosted on G2.com.
The support, experience, expertise and guidance from Louise Parkes. Review collected by and hosted on G2.com.
The backend reporting is really not user friendly. It's way to manual and should be far more sophicated. Far to much time was spent summarising the comments for us. We spent at least 5 days pulling and customising reports. Review collected by and hosted on G2.com.
The customer support is timely, responsive and tailored to our requirements. The platform is easy to use. Review collected by and hosted on G2.com.
Only on occasions we have foudn he platform to be too rigid. Review collected by and hosted on G2.com.
The tailored service we receive is outstanding. The additional expertise, insight and support from the Consultants at Xref Engage is priceless. There is a strong willingness to partner with us to help us understand the feedback we are receiving and how to invest our efforts to have the greatest impact to our people. The dashboard is clear and the functionality easy to use. Review collected by and hosted on G2.com.
Over time, it woudl be great to better partner with Xref in the action planning process to emplower leaders across the university to take ownership of their results and consider strategies to drive this. Review collected by and hosted on G2.com.