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Xref Engage Reviews & Product Details - Page 2

Xref Engage Overview

What is Xref Engage?

Xref Engage is an easy-to-use software solution offering robust surveys for organisations worldwide. Give your people a voice with custom engagement surveys and expert advice. Create, analyse and share data from Employee Engagement, Leadership 360, Onboarding and Pulse Surveys to make lasting, positive organisational change. At the heart of Xref Engage is a group of seasoned professionals with decades of experience in giving employees a voice. These experts are leading workplace psychologists who can help tailor your questionnaires to your mission and vision to achieve organisational goals. The surveys are easy to set up and manage from one place with our simple-to-use platform and once completed, view comprehensive reports of survey results. Popular features: Benchmarking: Compare and contrast your survey results with competitors and others in your industry to understand where you stand out and opportunities for improvement. Employment Net Promoter Score (eNPS): Understand if your people would recommend you as a place to work. Conduct repeat surveys to check and recheck the evolution of your score. Reporting: With exclusive access to your dedicated Data Studio, explore and present key metrics and relevant insights in easy-to-understand reports. Download and share as needed. Demographics: Gain detailed insights by sorting your data how you want. Filter and search by department, tenure and more to understand the needs of your people. Xref Engage combines research with decades of experience to tailor data-driven employment surveys to help achieve organisational goals.

Xref Engage Details
Product Website
Languages Supported
English
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Product Description

Xref Engage is a simple software solution offering robust surveys for organisations worldwide. At the heart of Xref Engage is a group of seasoned professionals with decades of experience in giving employees a voice. These experts are leading workplace psychologists who can help tailor your questionnaires to your mission and vision to achieve organisational goals. The surveys are easy to set up and manage from one place with our simple-to-use platform and once completed, view comprehensive reports of survey results.

How do you position yourself against your competitors?

Simple engagement surveys with expert advice for insightful organisational change.

Tailor your survey to your needs with an easy-to-use platform
Receive expert advice to achieve your organisational goals
Maintain full control to create, send and receive your survey

Select an expert-designed survey: Give your people a voice and choose from short Pulse surveys to detailed Engagement questionnaires.

Choose a survey template or customise your own: You're in control to tailor your questions for key insights with actionable results.

Available globally on any device: Xref Engage Surveys can be completed on desktop or mobile so you receive feedback from your people quickly.

Access simple, powerful software: Easy to build and easy to measure, Xref Engage offers a powerful platform to conduct surveys.

And more!


Seller Details
Seller
Xref
Company Website
Year Founded
2010
HQ Location
Sydney
Twitter
@xref
1,589 Twitter followers
LinkedIn® Page
www.linkedin.com
113 employees on LinkedIn®
Ownership
ASX:XF1
Total Revenue (USD mm)
$7,700
Description

Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been on a mission to bring data-driven feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference and exit surveys, for data-driven actionable insights. Accessible from any device, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows.


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Recent Xref Engage Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Great service from all of the team"
All of the consultants that we have worked with have been super helpful in catering to our needs.
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"very easy to work with and understand"
staff felt safe about being 100% anonymous
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Great service"
The team have amazing insights into the psychology of engagement and great industry knowledge. There is a real scientific approach to the reporting...
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Xref Engage Media

Xref Engage Demo - Xref Engage - Dashboard
Screenshot of Xref Engage dashboard showing engagement survey results
Xref Engage Demo - Xref Engage - Priority Matrix
Screenshot of a results of Xref Engage Survey plotted in a priority matrix
Xref Engage Demo - Xref Engage - Manage Survey
Screenshot of Xref Engage Manage Survey dashboard overlayed with a mobile wireframe showing questions asked in an employee engagement survey
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41 Xref Engage Reviews

4.6 out of 5
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41 Xref Engage Reviews
4.6 out of 5
41 Xref Engage Reviews
4.6 out of 5

Xref Engage Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Xref EngageQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
BH
People Services Advisor
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref Engage?

Xref has a wide range of uses to meet everyones needs. Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

Personally as I only use the platform once a year, I find it easy to forget how to use- however with this being said, our rep Alex is always so helpful and no question is ever a bother. Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

Caputring a range of data in one space and ensuring our employees are provided with an opportunity to provide their feedback anonymously. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref Engage

Thank you for your positive feedback! We're thrilled to hear that you find Xref Engage to be a versatile tool that meets your needs.

We’re passionate about helping our customers run high-performing surveys that drive organisational change. We're delighted to hear that Alex has been helpful in guiding you with your questions.

Thank you for choosing Xref Engage!

Verified User in Media Production
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref Engage?

The team have amazing insights into the psychology of engagement and great industry knowledge. There is a real scientific approach to the reporting which is understandable and I can then explain this to others. They also help to contextualise some of our themes and trends and share how to get the most out of the tool. Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

Nothing really. Sometimes it's tricky to get a snapshot as a download on the tool. Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

We are increasing our engagement score year on year. Xref help us to understand and analyse our reports. They also share areas of priority and where we're doing well. Support from the team help us to drill down into what really matters to our people. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref Engage

Thank you for your positive review. We appreciate your kind words on the support offered by our consultants and the insights provided by the platform.

Regarding your comment on downloading the snapshot, please reach out to your Xref consultant who will be more than happy to assist you with the best way to access the information you need.

We are glad to hear about the increasing level of engagement. We’re passionate about helping our customers run high-performing surveys that drive organisational change.

HT
General Manager Human resources
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref Engage?

The interactive data studio, the multiple ways to drill down and also share results Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

Cannot intuitively figure out how to download the results to a PowerPoint presentation and there is no "how to guide" to help figure this out. Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

Providing feedback on staff engagement and sentiments of how we are performing as an organisation. On the 360 provides feedback to our leaders Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref Engage

Thank you for your positive feedback, Heather. We’re glad you’re making the most of our interactive Data Studio, which makes identifying organisational trends and patterns easy.

With regards to your comment on the download feature, our clients are increasingly relying on our online sharable interactive reports, although we realise PowerPoint reports still have a role to play. Your Xref Engage consultant will be happy to support you with building PowerPoint reports if needed. Thanks for your feedback about our online help resources. We are currently reviewing further enhancements to these resources.

We’re passionate about helping our customers run high-performing surveys that drive organisational change. It's great to hear that Xref Engage is helping you gather feedback on staff engagement and organisational performance. Thanks again for your feedback.

BR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref Engage?

The provision of data to influence decision making and measure performance. I particularly like the correlation between onboarding, engagement and exit data, and the 360 feedback in the middle. The best part of XRef is the personalised support offered from the team with special mention to Dr Louise Parkes who is an outstanding service provider. Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

No downside, opportunities to expand the product base, especially to include other consultation processes such as heat mapping for psychosocial hazards and risks. Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

Engagement and exit, and performance as well as the HR analytics data to track engagement across a wide range or organisational sectors, demographics and challenges. Review collected by and hosted on G2.com.

Response from Sanchita Kadambari of Xref Engage

Hi Belinda,

Thank you for your review of Xref Engage! We are happy to hear you find value in the personalised support offered from our expert team. We have passed on your special mention to Dr Louise Parkes.

We have taken on your feedback around heat mapping data for psychosocial hazard surveys. Being recently acquired by Xref we have plenty of opportunities to expand our development roadmap and are always happy to take feedback from our valued customers.

Like you, many of our customers find the detailed data available via the Data Studio to be a huge benefit. The ability to showcase different metrics to explore deeper insights that are relevant to your organisational goals and seeing feedback throughout the talent journey can guide decision-making.

Thanks again for your review Belinda.

Verified User in Higher Education
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref Engage?

Great team who are helpful, supportive and responsive. Excellent survey administration and reporting portal. Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

Nothing. Whenever I have had an issue or concern they have been responsive in resolving it and proactive in adding enhancements to their roadmap of development/products. Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

Reporting, tracking and benchmarking of staff sentiment and engagement to ensure we are always improving the experience of our employees and focusing our efforts (time, money and resources) into the priority areas for improvement identified by our employees. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref Engage

Thank you for the wonderful feedback! We are thrilled to hear that you find our team helpful and our survey administration portal excellent. It's great to know that we have been responsive to your needs and concerns promptly.

We’re passionate about helping our customers run the high-performing surveys that drive organisational change so it's wonderful to hear how Xref Engage is helping you with reporting, tracking, and benchmarking staff sentiment to improve employee experience. Thanks again for sharing your review.

Verified User in Education Management
AE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref Engage?

Logical, research-informed approach to getting the best out of and for staff. Customer service during and post-implementation was excellent. Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

The initial introduction to the process seemed disjointed because I wasn't involved in the initial conversations and wasn't informed about what it was or what it was for. Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

Concern about middle-management engaging with new strategy and initiatives. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref Engage

Thank you for sharing your experience with Xref Engage. We’re happy to hear that you were highly satisfied with the level of service during and post-implementation. We aim to provide the best quality service across the entire journey. We appreciate your feedback about the initial stages and we can assure you that we will take action to discover how to improve future engagements from the very early stage.

We are confident that the results from the survey will assist your organisation to improve your strategic initiatives.

Verified User in Construction
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref Engage?

Experience in the industry. Good customer support. Confidential. Right product for the size and maturity of our business. Good technical knowledge and system without the high price of large consultancy firms. No sales pitches! Easy to use and implement. Independent. Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

Whilst ability to conduct different types of surveys are good once you have engaged the company, there are some hidden costs (mainly set-up and for minor customisations) in using the the additional surveys. Would be good to have a better executive summary (visual as well as written) included in the cost (this should just be a standard template pulling basic data). Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

Independent, confidential provider of information. Xref also assisted in providing an NPS survey. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref Engage

Thank you for sharing your positive experience with Xref Engage! We are thrilled to hear that you find our customer support, technical knowledge, and system to be valuable for your business. Thank you for choosing Xref Engage for your survey needs!

Verified User in Non-Profit Organization Management
UN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref Engage?

XRef Engage was easy to use and navigate, interpretable. Implementation and intergration were both seamless as well. Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

Nil but am excited to explore XRef Engage further Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

XRef Engage allows us to provide seamless insight into the current culture within our organisation. A tool that allows our staff to confidently have their say, share concerns and areas of celebration. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref Engage

Thank you for sharing your positive experience about Xref Engage! We're thrilled to hear that you found our platform easy to use and that the implementation was seamless.

At the heart of Xref Engage is a group of highly experienced professionals, including HR experts and workplace psychologists, who understand the challenge of improving culture, leadership and service quality. It's great to know that Xref Engage is helping you provide valuable insights into your organisation's culture and enabling your staff to share their feedback with confidence. Thanks again for your review.

AD
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref Engage?

For myself as I work in HR, the post survey debrief was invaluable. The customer support was diligent and friendly, the team where always checking in to see how we were doing. Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

I am unable to think of a dislike at the moment. The data studio can be confronting when you first log on but after the debrief where you are shown how to interpret the data that is no longer an issue. Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

Mostly cultural problems. Giving us a better insight into how emplpoyees feel about how we are preforming as a business. The anonimity allows for greater accuracy Review collected by and hosted on G2.com.

Response from Damian O'Keeffe of Xref Engage

Thanks for your review!

It’s always great to receive such positive feedback, particularly around the expertise and benefit our consultants make and that they go the extra mile.

Like all new tools, it always helps to receive a proper introduction; the data studio provides an incredible amount of insight that most organisations have not had access to before, so it's wonderful to hear Engage has provided insight into how your employees feel about your organisation's performance.

Thanks again for your review and we look forward to continuing to work with you.

Verified User in Government Administration
AG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref Engage?

I felt well supported through the process as a new employee of council and not having used the tool before. Review collected by and hosted on G2.com.

What do you dislike about Xref Engage?

In comparison to other tools that I have reviewed, the questionnaire is lengthy. Review collected by and hosted on G2.com.

What problems is Xref Engage solving and how is that benefiting you?

Identifying the key concerns of employees that are limiting employee engagement and our culture. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref Engage

Thank you for sharing your positive experience with Xref Engage! We're thrilled to hear that you felt well-supported as a new employee.

Regarding your comment on a lengthy questionnaire, we have off-the-shelf surveys of different lengths, including a Pulse Survey with 15 questions. You can customise the length of your surveys to suit your organisation's needs. We have many questions we can benchmark, but you only need to use a small selection to get a good sense of how you compare to industry benchmarks. If you’d like assistance with your questionnaires, please reach out to your Engage consultant, who would be more than happy to help.

At the heart of Xref Engage is a group of seasoned consultants who understand the challenge of improving culture. It's great to hear that Xref Engage is helping to identify key concerns and improve employee engagement and culture. Thanks again for your review.