41 Xref Engage Reviews
Overall Review Sentiment for Xref Engage
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Xref has a wide range of uses to meet everyones needs. Review collected by and hosted on G2.com.
Personally as I only use the platform once a year, I find it easy to forget how to use- however with this being said, our rep Alex is always so helpful and no question is ever a bother. Review collected by and hosted on G2.com.
The team have amazing insights into the psychology of engagement and great industry knowledge. There is a real scientific approach to the reporting which is understandable and I can then explain this to others. They also help to contextualise some of our themes and trends and share how to get the most out of the tool. Review collected by and hosted on G2.com.
Nothing really. Sometimes it's tricky to get a snapshot as a download on the tool. Review collected by and hosted on G2.com.
The interactive data studio, the multiple ways to drill down and also share results Review collected by and hosted on G2.com.
Cannot intuitively figure out how to download the results to a PowerPoint presentation and there is no "how to guide" to help figure this out. Review collected by and hosted on G2.com.
The provision of data to influence decision making and measure performance. I particularly like the correlation between onboarding, engagement and exit data, and the 360 feedback in the middle. The best part of XRef is the personalised support offered from the team with special mention to Dr Louise Parkes who is an outstanding service provider. Review collected by and hosted on G2.com.
No downside, opportunities to expand the product base, especially to include other consultation processes such as heat mapping for psychosocial hazards and risks. Review collected by and hosted on G2.com.
Great team who are helpful, supportive and responsive. Excellent survey administration and reporting portal. Review collected by and hosted on G2.com.
Nothing. Whenever I have had an issue or concern they have been responsive in resolving it and proactive in adding enhancements to their roadmap of development/products. Review collected by and hosted on G2.com.
Logical, research-informed approach to getting the best out of and for staff. Customer service during and post-implementation was excellent. Review collected by and hosted on G2.com.
The initial introduction to the process seemed disjointed because I wasn't involved in the initial conversations and wasn't informed about what it was or what it was for. Review collected by and hosted on G2.com.
Experience in the industry. Good customer support. Confidential. Right product for the size and maturity of our business. Good technical knowledge and system without the high price of large consultancy firms. No sales pitches! Easy to use and implement. Independent. Review collected by and hosted on G2.com.
Whilst ability to conduct different types of surveys are good once you have engaged the company, there are some hidden costs (mainly set-up and for minor customisations) in using the the additional surveys. Would be good to have a better executive summary (visual as well as written) included in the cost (this should just be a standard template pulling basic data). Review collected by and hosted on G2.com.
XRef Engage was easy to use and navigate, interpretable. Implementation and intergration were both seamless as well. Review collected by and hosted on G2.com.
Nil but am excited to explore XRef Engage further Review collected by and hosted on G2.com.
For myself as I work in HR, the post survey debrief was invaluable. The customer support was diligent and friendly, the team where always checking in to see how we were doing. Review collected by and hosted on G2.com.
I am unable to think of a dislike at the moment. The data studio can be confronting when you first log on but after the debrief where you are shown how to interpret the data that is no longer an issue. Review collected by and hosted on G2.com.
I felt well supported through the process as a new employee of council and not having used the tool before. Review collected by and hosted on G2.com.
In comparison to other tools that I have reviewed, the questionnaire is lengthy. Review collected by and hosted on G2.com.