I felt well supported through the process as a new employee of council and not having used the tool before. Review collected by and hosted on G2.com.
In comparison to other tools that I have reviewed, the questionnaire is lengthy. Review collected by and hosted on G2.com.
40 out of 41 Total Reviews for Xref Engage
Overall Review Sentiment for Xref Engage
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The service from customer relationship managers. They seek to understand the organisation and provide really valuable insight into how to get honest, reliable and useful responses from employees so that the organisation can continute to grow and learn. The surveys are very user friendly and we often see a high response rate due to this. I really like enjoy using the dashboard and data set that is created. Review collected by and hosted on G2.com.
Being able to customise some of the questions would be great. I know customisation is possible with a fee but if it was possible to have additional optional questions that the company could select from that would help a lot. Review collected by and hosted on G2.com.
Our consultant is very responsive as well as insightful on how to interpret the results which gives us better understanding and allows us to communicate the results better to our company. The platform is very easy to use and it's great to review previous results next to current results to see progress Review collected by and hosted on G2.com.
The feature of downloading/exporting is not available for all tabs and the print to pdf is a screenshot but of the page that you are viewing so it's not very efficient or useful. Review collected by and hosted on G2.com.
The employee engagement survey is well designed, user friendly, with some excellent reporting analytics. The external benchmarks allow you to validate your results against relevant industry results. The dashboards provide wonderful, visual graphics that really tell the story. Review collected by and hosted on G2.com.
Not much - the only thing I would recommend are some improvements to the backend administration. Would be great to be able to edit access rights rather than deleting and then recreating them from scratch. Review collected by and hosted on G2.com.
The customer support was amazing ,Alex was available to answer questions at any time ,attend training meetings and briefings with our Senior leaders. The product was extremely easy to implement . We used the product for our Staff Engagement survey and to complete a number of management 360 reviews across the 12 month period. We received great feedback from the participants about the process and the information they received. Review collected by and hosted on G2.com.
I really dont have any down sides as we were happy with all aspects of the product and service received Review collected by and hosted on G2.com.
All of the consultants that we have worked with have been super helpful in catering to our needs. Review collected by and hosted on G2.com.
I cant think of any, all of the support received has been great. Review collected by and hosted on G2.com.
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The surveys are robust and I can have confidence in receiving a valid result. The functionality to publish a survey and review results means less effort needed from me to reach the fun part to understand and act on the survey results.
The survey methodology was flexible that allowed it to be tailored to meet our diverse range of employees.
The customer support was very helpful and available when I needed it. Review collected by and hosted on G2.com.
It would be great to incorporate some internal translation features. Review collected by and hosted on G2.com.
Alex was our Senior Consultant. He provided transparent advice and guidance on how to maximise engagement to achieve extensive data sets to analyse and improve our service for the people we support.
Additionally, Xref's new results dashboard is user-friendly and offers customisation which allows organisations to interpret survey results as needed by all levels of the organisation. Review collected by and hosted on G2.com.
There was not really anything to note about Xref Engages service or Alex. Support was always available, turn around was timely on actions and results are easily accessible and interpreted. Review collected by and hosted on G2.com.
The qualified staff, the ease of implementation and the data!
Charlie and Aaron, provided outstanding support and insightful analysis throughout the survey process. Their expertise in unpacking the reports enabled our Management Team better understand and utilise the comprehensive data more effectively. This really was the perfect blend of everything we were looking for in a 360 Review and the XRef team not only met, but exceeded our expectations. Thanks guys :) Review collected by and hosted on G2.com.
Nothing all our needs were met, anything I didn't initially understand Charlie took the time to run through with me. Review collected by and hosted on G2.com.
The consultants are so easy to work with and provide fantastic customer support to ensure you understand all the various survey's available and what will work best for your organisation. The Benchmarking done by the platform also enables you to report back to your organisation on how you are performing compared to the industry and not just your year on year data. Review collected by and hosted on G2.com.
Working across multiple platforms for different surveys but this is being resolved Review collected by and hosted on G2.com.
The survey questions are appropriate and the ability to include additional questions ensures the information received were aligned with the organisation. It is very easy to implement and the portal to review the results easy to navigate. The support received from the Consultant was outstanding. Review collected by and hosted on G2.com.
There is nothing that I can think of for the needs of my clients Review collected by and hosted on G2.com.