---
title: xMatters Reviews
meta_title: 'xMatters Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 790 reviews by the users' company size, role or industry
  to find out how xMatters works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 790
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# xMatters Reviews
**Vendor:** Everbridge  
**Category:** [Incident Management Software](https://www.g2.com/categories/incident-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 790
## About xMatters
xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.



## xMatters Pros & Cons
**What users like:**

- Users value the **reliable and fast incident notifications** , significantly improving communication and response during critical situations. (62 reviews)
- Users appreciate the **ease of use** of xMatters, benefiting from streamlined workflows and centralized information access. (54 reviews)
- Users value the **consistency of communication** in xMatters, enhancing incident management and response efficiency significantly. (50 reviews)
- Users commend the **powerful automation** features of xMatters for streamlining incident management and enhancing efficiency. (43 reviews)
- Users find **xMatters' notification system** essential for timely alerts, boosting efficiency and responsiveness in critical situations. (40 reviews)
- Users praise the **seamless integrations** of xMatters, enhancing alert management with flexible, reliable workflows for teams. (38 reviews)
- Incident Management (37 reviews)
- Customer Support (25 reviews)
- Easy Integrations (24 reviews)
- Communication (21 reviews)

**What users dislike:**

- Users find the **complexity of the administrative interface** difficult, especially with the steep learning curve and setup time. (26 reviews)
- Users find the **steep learning curve** with xMatters challenging, especially for complex setups and workflows. (22 reviews)
- Users find the **alert issues** with xMatters frustrating, particularly regarding misdirected alerts and delayed mobile notifications. (17 reviews)
- Users find the **complex setup** challenging, requiring significant time investment to navigate the administrative interface effectively. (16 reviews)
- Users find the **difficult setup** of notification workflows to be time-consuming and prone to errors, impacting efficiency. (16 reviews)
- Users face **notification issues** with xMatters, finding it time-consuming and cumbersome to manage alerts effectively. (15 reviews)
- Complex Interface (13 reviews)
- Users find **difficult learning** curves in xMatters, requiring extensive training and technical knowledge for effective use. (12 reviews)
- Users struggle with the **missing features** in xMatters, making setup and reporting a complex process. (10 reviews)
- Users struggle with **integration challenges** when attempting to connect xMatters with their existing IT environments. (9 reviews)

## xMatters Reviews
  ### 1. Must-Have for Incident Management with Seamless Escalation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Eneye A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 10, 2026

**What do you like best about xMatters?**

I love how xMatters relieves me of notification worries during an incident. People who need to be alerted are notified, and if they don't respond, it automatically escalates to the next person. The escalation feature has saved me countless hours during late-night updates. It integrates cleanly into our workflow with different shifts and rotations. Also, the initial setup was very easy for my team.

**What do you dislike about xMatters?**

The mobile app UI feels a bit better compared to other tools I use today.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters for core notification and incident response. It automatically alerts the right team members and escalates if someone doesn't respond, saving me countless hours during late-night updates.

  ### 2. Efficient Notifications with Custom Workflows

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User | Enterprise (> 1000 emp.)

**Reviewed Date:** May 26, 2026

**What do you like best about xMatters?**

I like the ability to trigger notifications from within ServiceNow by our L1 helpdesk agents and all the workflows that we can build to meet our needs. It's really handy that L1 helpdesk agents can propose a major incident or trigger on-call L2 members for help. Major incident managers can accept or reject the proposals and then trigger notifications to global leaders and open the command center. This results in global awareness and quick onboarding to resolve major issues.

**What do you dislike about xMatters?**

I find it inconvenient that we have to go to the xMatters website to configure groups or on-call schedules. It would be great if we could manage xMatters settings and configurations directly from within ServiceNow. The setup process was medium in difficulty, and we needed help from the xMatters professional services team due to the complexity of the system.

**What problems is xMatters solving and how is that benefiting you?**

xMatters provides outage notifications to senior leaders and support groups, ensuring quick resolution of major issues. It enables customizable workflows and allows notifications to be triggered from ServiceNow by L1 agents, streamlining our incident management.

  ### 3. Reliable notification management for busy IT teams

**Rating:** 4.5/5.0 stars

**Reviewed by:** Vittoria C. | Network support specialist, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 09, 2026

**What do you like best about xMatters?**

The greatest benefit of xMatters to me is its ability to add order to our incident response process. My place of work in the field of IT operations works with an online retail company and we use it on a daily basis when there is a breakdown. On call schedules and escalation paths features are highly prevalent on the platform, which makes responsibility clear. As we utilize it at a rate of high frequency, the team reacts quicker and avoids the one in which a number of individuals can respond yet allow others to assume they have responded.

**What do you dislike about xMatters?**

The weakness that I have identified with xMatters is associated with team rotations. There are also frequent changes in schedules of our operations group and to maintain those updates within the system there is a need to observe it. The features linked to the escalation paths are many, and, thus, even basic changes could imply a few steps.

**What problems is xMatters solving and how is that benefiting you?**

xMatters addresses the problem that is usually faced by lack of clarity in responsibility when technical problems occur. The alerts in our e-commerce operations team were a source of confusion before we utilized it in our operations. The platform now allocates notifications depending on our on call schedules which we utilize on a regular basis in our daily operations.

  ### 4. Intelligent Routing and Flexible Automation That Just Works

**Rating:** 4.5/5.0 stars

**Reviewed by:** Aravinth R. | Application Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about xMatters?**

I really liked the intelligent routing. The rules and distribution schemes are very flexible, and I can manage them in stages. I also appreciated the native integrations, the APIs, and how easy it is to automate response flows.

**What do you dislike about xMatters?**

The mobile app works well overall, but sometimes the notifications arrive late, which I didn’t like. Still, it’s not a big problem for me.

**What problems is xMatters solving and how is that benefiting you?**

It solves a lot of problems for us. The reduced response time is critical for orchestration and for delivering alerts in my environment. It’s also been very useful for managing costs, thanks to the added stability and control we gain during incidents.

  ### 5. Solid Paging and UI, But Feels Barebones on Integrations and IaC

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** May 22, 2026

**What do you like best about xMatters?**

It works well enough-- it pages the correct people and gets their attention. The workflow UI is also nice, and it's nice to have data that keeps track of MTTR.

**What do you dislike about xMatters?**

It feels a little barebones. There's a lot that has to be home-brewed. There are some basic integrations with the workflows, but they work with webhooks and don't directly integrate with alerting software. Also, there's very little currently in the Terraform provider, which is rough for a company that claims to be focused on Google-style SRE practices.

**What problems is xMatters solving and how is that benefiting you?**

xMatters allows us to customize how we respond to incidents at various levels of criticality. We can be notified when something breaks and respond quickly.

  ### 6. Mobile-Friendly Dashboard with Real-Time Visibility and Immediate Feedback

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bryan M. | Service Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 01, 2026

**What do you like best about xMatters?**

I appreciate the mobility it offers, especially being able to review critical alerts or approve changes directly from my phone. I also value receiving immediate feedback, because it helps me understand what we’re doing well. On top of that, I really appreciate the dashboard’s complete visibility: I can see the status of educational services in real time, and that’s something I truly value.

**What do you dislike about xMatters?**

I’d like to see it improve, especially when it comes to personalization, because as a student it still feels a bit too corporate and impersonal.

**What problems is xMatters solving and how is that benefiting you?**

It greatly helps me identify errors on the e-learning platform, whether it’s a crash or a server issue. It also sets up automated processes to ensure everyone has access to their virtual resources from day one without my intervention, and that’s what sets xMatters apart from other products.

  ### 7. Smooth, Familiar xMatters That Streamlines Cross-Team Communication

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lottie D. | Product Operations Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about xMatters?**

I like xMatters because it makes it easier to communicate across different teams. I also appreciate how simple and smooth it is to use, which has significantly improved our efficiency. The interface is good as well, and it feels very familiar to me.

**What do you dislike about xMatters?**

There are a couple of things that didn’t meet my expectations. In particular, the notification customization and the overall ease of generating reports could be improved.

**What problems is xMatters solving and how is that benefiting you?**

Finally, I can say that it solves problems by optimizing our operations and fostering more effective communication between teams. I’ve grown a lot by taking full advantage of its potential, improving efficiency and giving us plenty of time to focus on other areas.

  ### 8. Seamless Alerts and Integration with xMatters

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sami M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about xMatters?**

I really like the quick alert system that xMatters provides. It's great for sending automatic notifications, which helps my team respond quickly to issues. The seamless integration with other tools like ServiceNow or Slack automates workflows and reduces manual steps, boosting overall efficiency. I also find the setup pretty easy, and we started using it without much hassle. xMatters helps in coordinating responses effectively, and I enjoy experimenting to improve each reporting for easy customization and quicker insight.

**What do you dislike about xMatters?**

I like everything, so far I have no complaints.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters for incident management, sending automatic alerts so my team responds quickly, improving workflow efficiency and ensuring seamless integration with tools like ServiceNow or Slack.

  ### 9. Reliable Notifications and Escalations for Business-Critical Operations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nic C. | Senior Technical Support Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** December 12, 2025

**What do you like best about xMatters?**

The notifications and escalation features are extremely useful. In a business-critical environment, they make sure that important events are addressed quickly and escalated when necessary. The system is very reliable, and the advance notifications about on-call schedules help avoid unexpected issues. It is also easy to integrate with our alerting agents. The mobile app can be configured so that alerts are not missed even if 'do not disturb' is enabled, but it also prevents overload if the IT system generates a large number of alerts. As a team that prioritizes security, we find that it fully meets our requirements for secure responses.

**What do you dislike about xMatters?**

The scheduling interface can be a bit confusing initially when setting up on-call shifts, as it isn't very intuitive.

**What problems is xMatters solving and how is that benefiting you?**

This system delivers crucial alerting for a business-critical application relied upon by users across the UK, where the service level agreement requires very short response times. Because of this, a rapid reaction is essential. Knowing that we can respond quickly gives us confidence that we are offering the best possible service to our users.

  ### 10. xMatters improves our incident response coordination

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hemant S. | Systems reliability engineer, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 25, 2026

**What do you like best about xMatters?**

The most notable thing in the xMatters is the command it has on the consistency of the communication. The features included to support the use of multiple channel notification also make sure that no one can say that he or she did not know that something was happening. I use it so often and that is why we are ready to react. The implementation allowed us to normalize the way we escalate incidents between departments and this caused less stress and expectation during releases of production.

**What do you dislike about xMatters?**

I do not like the fact that management of schedules between various teams can be time consuming with xMatters. Although the number of features is high, manual rotation needs to be updated with care. The frequency of use implies that schedule mistakes are revealed very fast, and alerts may be sent to the wrong recipient. This is frustrating during peak times and makes us check on assignments a couple of times more than we would like.

**What problems is xMatters solving and how is that benefiting you?**

The primary benefit of using xMatters is that it will decrease burnout in the operations team. The balance in the distribution of work is achieved through its number of features surrounding rotation management. The frequency of use with the system ensures that it records the alerted persons and the time they were alerted to avoid alert saturation. Following the implementation, the morale of our team increased due to the equal distribution of duties, and there are fewer situations when it is necessary to make a last-minute call and disconnect personal time.

  ### 11. Faster Incident Response with Smart Tasking, Prioritized Alerts, and a Great Mobile App

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mike S. | Facilities Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about xMatters?**

I like that it can assign tasks in seconds based on anticipated responses, and that our response time improves significantly during critical incidents. I also appreciate being able to prioritize alerts so we only receive the essential ones. I really like the mobile app as well—it’s great because I can respond from anywhere.

**What do you dislike about xMatters?**

The reports could be more customizable for executive presentations; that’s the only area I think needs improvement.

**What problems is xMatters solving and how is that benefiting you?**

xMatters has eliminated much of the chaos that comes with coordinating events and engaging stakeholders in real time. It has helped improve our response times, reduce human error across the board, and provide clear metrics we can rely on. Overall, it has been an excellent solution so far and has arguably transformed how we manage operational emergencies.

  ### 12. Enhances Incident Management But Needs Better Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Abdul M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 28, 2026

**What do you like best about xMatters?**

I like the low-code flow designer in xMatters because it offers a drop-and-drop interface for creating complex logic, making it accessible for non-technical teams. This feature allows users like me to develop intricate processes without needing to be an expert, which I find particularly beneficial.

**What do you dislike about xMatters?**

I wish they would improve the support team. They are slow to respond and are not very user friendly.

**What problems is xMatters solving and how is that benefiting you?**

xMatters reduces risk and response time for credit card issues with automated alerts, ensuring quick response to major incidents. It interacts with monitoring tools to activate response protocols, automating workflows for communication and remediation without manual input.

  ### 13. Clear and reliable notification management for operations departments

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kira E. | Emergency response coordinator, Mechanical or Industrial Engineering, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about xMatters?**

What I like most about xMatters is the visibility that it provides regarding the people working on the issues. The site is linked to our cooperation systems and IT observation tools, therefore, each alert has a distinct owner. This can be used in our team to minimize confusion in service disruption. Its time scheduling and escalation functions help in supporting day to day operations, and high frequency usage makes sure that no critical incident is missed. It has ensured that the management of the IT emergencies has become more systematic and dependable.

**What do you dislike about xMatters?**

The initial challenge is developing notification workflows. It was time and testing to get it right in terms of establishing escalation paths and user schedules. As it is so important to us, any small errors in setting up can affect the delivery of alerts in the short term. Characteristics are high but the depth may be technical to the new team members. It makes the early adoption slow, but it does not impede the effectiveness in the long run.

**What problems is xMatters solving and how is that benefiting you?**

xMatters solves the problem of delayed or missed incident communication. Before using it, alerts could reach the wrong person or be overlooked entirely. Now, automated notifications ensure the right engineer is contacted immediately, reducing downtime. This benefits our IT team by keeping responses accountable and organized. In daily operations, it removes uncertainty during outages and helps everyone coordinate efficiently, which ultimately improves service reliability.

  ### 14. Now our team got coordinated alerts during critical events

**Rating:** 4.5/5.0 stars

**Reviewed by:** Chiara G. | Service Delivery Lead, Outsourcing/Offshoring, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about xMatters?**

The best thing about xMatters is that it structures urgent communication in a manner that ensures that nothing slips through the cracks. I am able to use it on a daily basis to handle incident alerts, and such capabilities as automated escalation paths and group notifications guarantee that every team member is aware of their role in case of a serious situation. The system also ensures that everybody is on track and eliminates confusion, and high-pressure responses are less stressful and chaotic.

**What do you dislike about xMatters?**

The thing that I despise is the fact that notification flows may take time to set up or modify. In case of the change of teams or responsibilities, it is necessary to revise the escalation paths with additional attention. This has sometimes sluggled the responses of incident and placed manual effort on the managers to have the alerts delivered to the appropriate individuals, which may cause stress in the busy times.

**What problems is xMatters solving and how is that benefiting you?**

xMatters resolves the issue of lost alerts and unregistered communication in case of an incident. Messages used to be ignored and this led to delays and misunderstanding. Notifications are now sent to the right individuals, duties are made clear and responses are coordinated. This has enhanced teamwork, minimized the threat of downtimes, and simplified and forecasted the daily incidence management.

  ### 15. Streamlines On-Call Management with Room for Integration Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rob P. | Escalation Management Coordinator, Enterprise (> 1000 emp.)

**Reviewed Date:** October 30, 2024

**What do you like best about xMatters?**

I appreciate how xMatters has significantly streamlined our on-call management by automating rotations, especially during holiday periods. This automation ensures that our team can efficiently handle the requirements without constant manual oversight, which is crucial during times when human resources might be limited. Additionally, xMatters excels in transforming email notifications that might have been overlooked into actionable alerts, ensuring nothing critical slips through the cracks. The onboarding process facilitated through professional services was remarkably smooth, enabling us to onboard over 300 personnel within just a few months, a testament to its efficiency and user-friendliness. I find the analytics features of xMatters incredibly valuable, particularly in providing insights into our metrics such as mean time to respond (MTTR). These insights allow our on-call responders to refine their response strategies and find areas where automation could be beneficial—ultimately enhancing our efficiency. The overall setup of xMatters was relatively easy, especially with the support of professional services, which ensured a seamless transition to using the software's robust capabilities.

**What do you dislike about xMatters?**

I find that xMatters lacks robust integration with various monitoring tools like LogicMonitor and other applications. Instead of having ready-to-use API tools, we had to rely on professional services to develop custom integrations. Ideally, an AI bot similar to Airtable or Copilot should be available to help us build our own workflows without needing to learn JavaScript.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to automate on-call rotations and capture missed email notifications, turning them into actionable alerts, improving response times and enabling holistic metric building for our team.

  ### 16. Seamless Integrations That Streamline Incident Response and Alert Escalation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jeannen G. | IT Service Management, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about xMatters?**

Since I started using it, I’ve really appreciated how well it handles incidents and notifications, and how easy it is to use thanks to its seamless integration, which helps streamline alert escalation. I’ve also liked the templates and the rules engine, which make it easier to automate more complex workflows.

**What do you dislike about xMatters?**

The interface tends to slow down during peak traffic times, and support can also be slow to respond when I need help resolving certain issues.

**What problems is xMatters solving and how is that benefiting you?**

Our incident response and notification capabilities have improved in our high-availability environment. This has been especially helpful when issues escalate, and it has freed up time for other tasks. It’s incredible.

  ### 17. xMatters: Easy Workflows, Intuitive UI, and Powerful Integrations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Waheed M. | Head of IT Incident Response, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 18, 2026

**What do you like best about xMatters?**

What I like most about xMatters are its integration and customization capabilities. The platform is also easy to use and to configure workflows, which helps facilitate communication. On top of that, it has an intuitive interface, and I really appreciate that.

**What do you dislike about xMatters?**

Some of the more advanced features are hard to implement without proper support, and the support team is consistently slow to respond.

**What problems is xMatters solving and how is that benefiting you?**

xMatters is a truly powerful tool that has improved our incident management efficiency. It’s been especially useful for setting up workflows and adapting them to our specific needs, and it helps facilitate clear communication during critical moments.

  ### 18. Streamlined Team Coordination with Room for Workflow Enhancements

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jody S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about xMatters?**

I like how xMatters facilitates a quick response to incidents and really improves coordination between teams. It works well because it helps me reduce the time needed to detect or restore a program. It's also helpful with team coordination as it allows me to send notifications automatically and track each incident. Additionally, the straightforward presentation simplifies the setup process.

**What do you dislike about xMatters?**

I would like to see improvement in workflow customization. Into report of you to facilitate incident analysis.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to reduce the time needed to detect or restore a program. It helps with team coordination by automating notifications and tracking incidents, improving our response to incidents.

  ### 19. Practical Real-Time Mobile Alerts and a Time Zone-Friendly Interface

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sanjay B. | Site Reliability Engineer, Manufacturing, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about xMatters?**

I like the mobile app because it provides practical, real-time alerts that let me assess and escalate incidents from anywhere. I also appreciate the interface, which works well for international rotations and across different time zones.

**What do you dislike about xMatters?**

Advanced customization options for analytical reports could be more detailed, and improving some margins of error would make the results more reliable.

**What problems is xMatters solving and how is that benefiting you?**

xMatters has been excellent and genuinely beneficial for helping us deliver stable products while minimizing downtime. There are still a few areas that could use some polishing to make it even better, but overall it works well. It has transformed our incident management process and noticeably improved our response times.

  ### 20. xMatters’ AI Analytics and No-Code Automation Dramatically Boost Response Times

**Rating:** 4.5/5.0 stars

**Reviewed by:** Aaron S. | Major Incident Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 04, 2026

**What do you like best about xMatters?**

I really appreciate the AI-powered analytics features that proactively flag potential risks before they escalate. The no-code workflow automation has dramatically reduced our response times. Overall, xMatters is excellent and works flawlessly.

**What do you dislike about xMatters?**

The documentation needs improvement, because our teams require a lot of training to fully master the automated workflows.

**What problems is xMatters solving and how is that benefiting you?**

xMatters is an excellent tool for critical incident managers who want to automate critical incident management and strengthen collaboration across teams. It also offers native automation without the need for code, which I’ve found to be very beneficial.

  ### 21. Sleek, Mobile-Friendly Alerts That Make On-Call Incident Checks Effortless

**Rating:** 4.5/5.0 stars

**Reviewed by:** Borjan K. | DevOps Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 13, 2026

**What do you like best about xMatters?**

This tool is amazing because it lets me send alerts directly to the on-duty team without any hassle. On top of that, the interface is sleek, fast, and mobile-friendly. I especially love that it’s perfect for checking incidents on my phone during a night deployment—that’s what I liked most about xMatters.

**What do you dislike about xMatters?**

It lacks native support for observability metrics and for configuring complex workflows, and mastering advanced conditional expressions is complicated.

**What problems is xMatters solving and how is that benefiting you?**

xMatters is amazing because it helps accelerate our average resolution time and improves performance, thanks to its modern integrations with our DeOps platform. I highly recommend it because it works reliably and has been very beneficial for us, especially for incident management.

  ### 22. Exceptional Incident Management: Automated Workflows and a Clear Shared Overview

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maximilian F. | Sr Manager Engineering, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 06, 2026

**What do you like best about xMatters?**

The workflow feature automates many tasks, which makes it an exceptional incident management platform. It has been a key resource in reducing overhead while providing a clear, shared overview for everyone involved. I also appreciate that everything is stored in one place, so it’s easy to find and reference when needed.

**What do you dislike about xMatters?**

The documentation could be improved in a few areas. With so many options available, it can feel overwhelming at first. The initial setup can also be somewhat slow, and it would help to have a clearer separation between the different types of automation so it’s easier to understand what each one is for.

**What problems is xMatters solving and how is that benefiting you?**

It helps me stay in sync with the team and greatly simplifies incident management. It supports real-time collaboration and has helped us standardize our incident management practices across the board. Overall, it has significantly streamlined and optimized our management process.

  ### 23. xMatters sends alerts - does its job well!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** January 25, 2026

**What do you like best about xMatters?**

The notification routing feature is actually really good as if your monitoring tool picks up a problem at 3 am and it will page the correct person based upon the escalation rules you've set up and therefore you are not spending valuable time trying to determine who to call. I like that it ties into our monitoring tools, so alerts flow in without us needing to manually send the alert and thus reduces the response time to issues.

**What do you dislike about xMatters?**

The interface is somewhat dated relative to other tools, it works but it's just not fun to look at. Setting up complex workflow processes takes many more mouse clicks than they should and also I'm sure I'm being petty but the mobile application is clunky and I spent a long time waiting for my mobile application to acknowledge an alert.

**What problems is xMatters solving and how is that benefiting you?**

Prior to using xMatters, we had team members missing notifications and the wrong teams were paged during incidents resulting in a much slower resolution time. Today, when monitoring identifies a problem, it automatically sends a notification to the on-call engineer via multiple channels such as phone, SMS, Email, etc., so someone has the opportunity to respond versus the notification remaining in a Slack Channel where no one is viewing it.

  ### 24. Easy Setup, Responsive Incident Timeline, and Centralized Alert Collaboration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rule R. | Software Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 13, 2026

**What do you like best about xMatters?**

I appreciate having an up-to-date record of what happened, this tool was very easy to set up. The incident timeline always displays recent events and provides us with a central location to send all alerts. I love its responsiveness and direct collaboration, it meets our needs perfectly.

**What do you dislike about xMatters?**

Data delays can force a more reactive approach to incidents, and I’ve also noticed slowdowns during peak traffic. Parts of the interface feel a bit cluttered at times, and I sometimes need to refresh the page to get the timeline to show up properly.

**What problems is xMatters solving and how is that benefiting you?**

It’s very practical for moving quickly from problem to solution, which helps us mitigate issues as soon as possible. We can adjust and modify our settings easily, and it has been an excellent solution for us. Overall, it offers exactly what we need to manage all of our requirements.

  ### 25. Powerful xMatters for Centralized Alerts and Smart Notifications

**Rating:** 4.5/5.0 stars

**Reviewed by:** Luca G. | Incident Response Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 08, 2026

**What do you like best about xMatters?**

xMatters is very powerful. I really like its features for working with multiple clients, each with different policies and service level agreements. I also love that it lets you centralize all the information, manage alerts from multiple systems, and set up smart notification routes that streamline and organize responses.

**What do you dislike about xMatters?**

What I like least is that it’s often complicated to make certain flows clear and easy for the end user to understand.

**What problems is xMatters solving and how is that benefiting you?**

My experience has been very positive, and it benefits us enormously. In particular, it has become a fundamental part of my strategy. It gives me greater visibility with clients and helps me share best practices for incident response and operations automation.

  ### 26. xMatters Streamlines Incident Communication with Powerful Workflow Automation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Anushka S. | Major Incident Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 26, 2026

**What do you like best about xMatters?**

For me, the best thing about xMatters is its workflow automation features. I really like how it streamlines and automates communication processes. I also like the mobile app; it’s excellent and lets you manage a critical incident right from your phone. On top of that, the admin log keeps a clear, detailed record of activity, which I find very useful.

**What do you dislike about xMatters?**

Sometimes the interface feels cluttered, with too many options at the top, and I don’t like that.

**What problems is xMatters solving and how is that benefiting you?**

It has solved many problems and benefits us greatly by automating processes, managing incidents, and providing information without wasting time. It also sends notifications and creates instant conference bridges. Overall, it’s very useful, and its main function is to ensure that information always reaches the right person at exactly the right time.

  ### 27. Straightforward, Customizable, and Reliable for Notifications and System Health Monitoring

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amar A. | Senior Software Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 16, 2026

**What do you like best about xMatters?**

The app is straightforward to use and still offers plenty of customization options. It includes all the basic functions I need, and overall the platform feels like a reliable solution. I especially like being able to customize notifications, and it also gives me a way to monitor system health.

**What do you dislike about xMatters?**

It would be great to have better organization for the tables, along with more integration options. Also, duplicate alerts sometimes appear for no clear reason, which makes the screen harder to read and follow.

**What problems is xMatters solving and how is that benefiting you?**

It allows us to respond quickly when problems come up and provides flexible notification options. It helps us prevent disruptions to our production systems and set up scheduling rotations. Overall, it has helped reduce downtime, and we’ve been able to build and customize the workflow to fit our needs.

  ### 28. Real-Time Incident Response, Needs Better Onboarding

**Rating:** 3.5/5.0 stars

**Reviewed by:** Gaurav T. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 20, 2026

**What do you like best about xMatters?**

I appreciate xMatters for its ability to automate and orchestrate incident response workflows in real time. It's great that it ensures the right people are alerted and actions are triggered instantly. I like its intelligent on-call alerting that ensures incidents reach the right personnel instantly, without the need for manual coordination. Additionally, I found the initial setup easy, which was a pleasant surprise.

**What do you dislike about xMatters?**

Configuration and workout setup can be improved. It needs to be more easy for first-time users.

**What problems is xMatters solving and how is that benefiting you?**

I find xMatters automates and orchestrates incident response, notifying the right teams and coordinating actions instantly, which reduces downtime and manual effort.

  ### 29. Excellent Features: Multi-Channel Notifications, Smart Escalation, and One-Click Slack Ticketing

**Rating:** 4.5/5.0 stars

**Reviewed by:** Paul G. | Senior Major Incident Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 02, 2026

**What do you like best about xMatters?**

xMatters is great because it surpasses the competition with its excellent features. I really like the multi-channel notifications and the smart escalation, which eliminates the need to dig through Excel rotation manuals. I also appreciate that, with a single click, the system opens the Slack channel and creates the ticket. Overall, I love it.

**What do you dislike about xMatters?**

The issue is that if the filters aren’t configured correctly, the alerts can end up being filtered out, which is very annoying.

**What problems is xMatters solving and how is that benefiting you?**

It’s a good, reliable, and robust solution. It helps reduce problems, which means fewer calls, more automation, and real time savings for us. It also gives us peace of mind because, if something is missing, the system will find someone to fix it. It’s amazing how well it works.

  ### 30. Robust Scheduling, Clear Incident Reporting, and Smooth Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ademola B. | Senior Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 31, 2026

**What do you like best about xMatters?**

The scheduling engine is incredibly robust, offering a clear view of ongoing incidents. It has excellent features that help us manage them, I particularly like the reports, which provide concise details about each incident. I find it truly amazing how easily it streamlines communications.

**What do you dislike about xMatters?**

Some customization options take a few extra steps to set up, which can make it harder for me to stay focused. At times, the sheer number of alerts feels overwhelming, and I’d really like to see an update to the user interface to make everything easier to manage.

**What problems is xMatters solving and how is that benefiting you?**

This structure improves accountability and helps us manage incidents, and we can integrate it into the architecture. It has been a big help in completing our tasks thanks to its excellent features, and its robust functionality has enabled us to detect issues quickly.

  ### 31. Customizable Workflows and Smart Escalations That Shine in a Crisis

**Rating:** 4.5/5.0 stars

**Reviewed by:** Abemelek A. | Incident Response Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about xMatters?**

What I liked most were the notifications and the customizable workflows that help prevent alert overload. I also love that it has saved me in crisis situations thanks to its automatic escalations based on skills and on-call schedules. I really love it.

**What do you dislike about xMatters?**

So far, the issues we’ve run into have been with the mobile app, which also feels pretty basic.

**What problems is xMatters solving and how is that benefiting you?**

Automating the management, notification, and escalation of critical incidents has benefited us by reducing problems, lowering fatigue, and eliminating issues like duplicate alerts. Overall, it helps us work much more efficiently.

  ### 32. Reliable communication during critical events

**Rating:** 4.5/5.0 stars

**Reviewed by:** Moses K. | Security operations manager, Aviation & Aerospace, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 30, 2025

**What do you like best about xMatters?**

I personally like that xMatters keeps our incident response in check. It is efficient to alert the appropriate people in case nothing is missed. I have combined it with monitoring tools such as Datadog and ServiceNow that will automatically send notifications when there is an issue. The robotization is time saving and the versatile escalation options allow me to make certain changes based on the availability. I have been using it on a regular basis and it has become a necessity to maintain our team on track.

**What do you dislike about xMatters?**

I consider xMatters quite hard to install initially. Reworking alert rules or integrations is not always easy and one may not always know how to get detailed reports. This has sometimes created delays in cases when processes require rapid updates. Its reporting limits are such that it is more difficult to identify repeat issues or trends, hence retardant in learning by our team regarding previous occurrences.

**What problems is xMatters solving and how is that benefiting you?**

xMatters makes responding to the incidents much quicker. It also makes sure the right individuals are notified in time, minimizing the time wastage and errors. Escalations are automated, and thus we do not need to know who goes next. Prior to its utilization, interventions were sporadic, and misunderstanding was deemed as a usual occurrence, however, our group now reacts fast and with certainty. It simplifies and makes it less stressful to all involved in the daily running of incidences.

  ### 33. Seamless Incident & Monitoring Integrations with Helpful Incident Insights

**Rating:** 4.5/5.0 stars

**Reviewed by:** Raushan K. | IT Service Desk, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about xMatters?**

I like how well it connects with incident management systems and monitoring tools, and I also appreciate the information it provides to help create and update incidents.

**What do you dislike about xMatters?**

Adjusting workflows and modifying groups can sometimes feel complicated and take more effort than expected.

**What problems is xMatters solving and how is that benefiting you?**

It is fundamental to incident management, as it facilitates coordination and administration. Customer service also depends largely on how well it is implemented.

  ### 34. xMatters Makes Escalations Easy with Seamless Splunk Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rajeevi K. | Systems Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 02, 2026

**What do you like best about xMatters?**

xMatters handles automatic escalations well in chaotic environments, and it’s easy to set up smart rules that notify the on-call team first. I also appreciate the integration with tools like Splunk; it feels seamless.

**What do you dislike about xMatters?**

During long shifts without Wi‑Fi, the app doesn’t save drafts offline, which I didn’t like. This definitely needs improvement.

**What problems is xMatters solving and how is that benefiting you?**

It has been a useful tool for leading with high precision, thanks to its reliability in critical missions. That reliability makes it indispensable, and it has helped transform reactive responses into proactive ones. Its functions have also proven valuable because we keep critical and monitoring systems operational 24/7.

  ### 35. Excellent Accurate Alerting with Responsive Support and Centralized Incident Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Donald K. | Customer Support Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2026

**What do you like best about xMatters?**

Their accurate alerting system is excellent, we can clearly see the incident. It has very useful features that facilitates incident management with clear alerts. Their support team incredibly responsive, they provided great support from day one. I like their ability to centralize incident management.

**What do you dislike about xMatters?**

The results can be confusing at times, and I’d like more customization options for the reports. I’d also like a dark mode for the interface, as long as it remains easy to use.

**What problems is xMatters solving and how is that benefiting you?**

It has greatly simplified the management of our rotations and helped me implement automated incident management. It offers many useful features and makes it easy to send alerts quickly. Overall, it includes everything I need and helps me resolve issues as soon as possible by notifying me right away.

  ### 36. Streamlined Alerts but Challenging for Newbies

**Rating:** 3.5/5.0 stars

**Reviewed by:** Safaa A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 30, 2026

**What do you like best about xMatters?**

I love the workflow design in xMatters because it transforms simple notifications into a fully automated response. Watching the system automatically trigger Slack rooms or Jira tickets is excellent.

**What do you dislike about xMatters?**

The initial learning curve for the workflow design can be quite stiff for new team members. It takes significant time to master the logic of complex system integrations out of the box.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to automate Slack channels and Jira tickets, cutting manual effort. It escalates critical issues effectively, reaching the right person on the right device. This significantly reduces communication cost and improves time to repair during crises.

  ### 37. Structured notifications for busy departments

**Rating:** 4.5/5.0 stars

**Reviewed by:** Julia P. | Emergency communications specialist, Electrical/Electronic Manufacturing, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 12, 2025

**What do you like best about xMatters?**

My best feature about xMatters is that it has a smooth flow of notifications when things go on fast. The actual implementation was a smoother process than I thought, and the features are what are actually being used by our team. I am going back to it on a regular basis as it helps us keep up with the pace of our communication. The customer service has also been strong in every instance that I contacted it, hence it makes me confident whenever I engage it in times of stress.

**What do you dislike about xMatters?**

What annoys me about xMatters is that whenever some updates are released, they may bring some changes that are difficult to adapt to. I can also be affected by the introduction of new versions, which disrupts my rhythm, and I need to complete alerts in a short time. I also believe that it might add features in a few places, and thus at times, I resort to using other apps to complete the gap. Customer care comes to my rescue, whenever I contact them, however, such disruptions nonetheless make my day slow.

**What problems is xMatters solving and how is that benefiting you?**

The greatest advantage that xMatters brought is elimination of the potential of one to miss an urgent update. Our team did not experience any friction during the implementation, and the number of features corresponds to the one we utilize to coordinate on a daily basis. It is common by everybody nowadays since it makes things predictable. Our customer service has been reliable and this makes us feel more secure when relying on the customer service during peak periods.

  ### 38. Easy to Use, Fast to Implement, and Excellent Support for Incident Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aubine D. | Software Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 03, 2026

**What do you like best about xMatters?**

It’s well known for being easy to use, quick to implement, and backed by excellent support. I also appreciate how xMatters helps reduce incident response time by ensuring the right person is assigned to the issue, especially when system outages require on-call management and escalations.

**What do you dislike about xMatters?**

I have nothing negative to say—its performance has been incredible. xMatters deserves a high rating for its effective incident management and reliable service. We haven’t run into any issues or problems while using this software.

**What problems is xMatters solving and how is that benefiting you?**

This tool allows us to send messages to key members of SRE and BT when an issues arises. It also helps teams proactively prevent distributions and speeds up incident resolution. Additionally, we use it to receive alert notifications when new incidents are create.

  ### 39. User-Friendly and Easy to Customize for Our Business Needs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon W. | Enterprise (> 1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about xMatters?**

xMatters is very user-friendly and makes it easy for us to customize it to meet our business needs. xMatters has changed how we communicate internally with our teams and key stakeholders.

**What do you dislike about xMatters?**

Nothing is coming to mind. If anything, I think some advisory time with the xMatters professionals each year would be great to showcase new features and to make sure that clients are maximizing the system for what it will do.

**What problems is xMatters solving and how is that benefiting you?**

xMatters is changing how we communicate internally during some of our most critical moments.

  ### 40. Seamless xMatters Integration That Boosts Workflows and Team Collaboration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Manh V. | Service Incident Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about xMatters?**

I like the seamless integration and how well it connects with other tools like ServiceNow, since this really helps improve workflows and collaboration between teams.

**What do you dislike about xMatters?**

In my experience, xMatters’ effectiveness depends largely on having a reliable internet connection.

**What problems is xMatters solving and how is that benefiting you?**

So far, xMatters has remained very useful for incident management. We use its features to improve communication and coordination within our team, and it has proven to be both effective and robust.

  ### 41. Reliable, Secure IT Operations Optimization with Strong Messaging

**Rating:** 4.5/5.0 stars

**Reviewed by:** Paulo C. | IT Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about xMatters?**

I like it for its IT operations optimization features and strong security. The messaging system works well, and I’ve also been impressed by the service’s reliability.

**What do you dislike about xMatters?**

I’d like to see improvements to how advanced team performance analyses are displayed, as the current presentation could be more intuitive and easier to interpret.

**What problems is xMatters solving and how is that benefiting you?**

Using xMatters, we solve structural problems in the incident chain. For example, we filter events to help ensure everything runs smoothly, manage incidents, and improve response times so the overall process works reliably.

  ### 42. Essential Incident Management Tool with Smart Customization

**Rating:** 4.5/5.0 stars

**Reviewed by:** Larry O. | Operations Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 02, 2025

**What do you like best about xMatters?**

It's an essential tool for incident management. I've found it helpful, especially because it provides intelligent customization options. I appreciate many of its features, including automation, the dashboard, monitoring tools like Nagios, and the way it enables me to establish communication channels.

**What do you dislike about xMatters?**

I only had minor issues setting up the routing rule because it was difficult, and also the mobile app sometimes feels less intuitive and more cluttered.

**What problems is xMatters solving and how is that benefiting you?**

The automated response process and proactive improvements allow us to respond quickly, while the transparency and strong management provided greatly enhance communication during high-pressure situations and help us stay composed. The alert and incident management features, along with the service's reliability, have proven to be truly invaluable.

  ### 43. Time-Saving Escalation Automation with Solid Integrations and Mobile App

**Rating:** 4.5/5.0 stars

**Reviewed by:** Regie G. | Major Incident Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 04, 2026

**What do you like best about xMatters?**

It offers the possibility of automating escalation chains, which saves time and with the integration that the system has, it works well, and the mobile application is solid and I like that it allows you to manage the incident and see who has responded if you are glued to the laptop.

**What do you dislike about xMatters?**

Something that I didnt like has been improved, which was the administration interface and the design in some integrated reports can be more intuitive.

**What problems is xMatters solving and how is that benefiting you?**

xMatters has solved many problems for us, especially around alerts and delays in team participation. Now everything feels like a benefit: less noise, and each incident is notified to the right department. As a result, our initial response time in critical incidents has been reduced.

  ### 44. Custom Workflows and Smart Scheduling That Save Time

**Rating:** 4.5/5.0 stars

**Reviewed by:** Maureen K. | Major Incident Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2026

**What do you like best about xMatters?**

I love how it lets me create a custom workflow. It also saves me minutes by automatically scheduling the right people based on service needs, so I don’t have to dig through manual spreadsheets. It’s excellent, and I really love using it.

**What do you dislike about xMatters?**

What’s not so great is the learning curve with the administrative interface. It’s complicated at first, and setting up some of the more complex integrations takes a lot of time to do properly.

**What problems is xMatters solving and how is that benefiting you?**

It’s been an excellent solution, because it reduced unnecessary alerts and connected us with the right security expert. It also solved the problem of scattered notifications, which is what makes xMatters so great.

  ### 45. User-Friendly Alert Solution with Seamless Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Joey W.

**Reviewed Date:** December 01, 2025

**What do you like best about xMatters?**

I find xMatters to be incredibly user-friendly, especially appreciated in the context of its alert notification capabilities. It is efficient and simplifies communication within our company, allowing me to send messages to anyone with ease. I particularly like the ease of use of templates provided by xMatters, which streamline our alert processes. xMatters has significantly improved the synergy between our IT department and customer support, ensuring timely communication during events or disruptions. This has been crucial for us in informing our customers promptly when there are ongoing issues. Additionally, integrating xMatters with Solarwinds alerting enhances our overall alert management experience. The initial setup was made relatively easy thanks to the support and resources, such as tutorials and learning tips, that xMatters provides.

**What do you dislike about xMatters?**

At this time there are no dislikes.

**What problems is xMatters solving and how is that benefiting you?**

I find xMatters solves communication issues by enabling timely alerts and brings our IT closer to customer support during disruptions.

  ### 46. Effortless Incident Management with Seamless Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Pritiranjan B. | Senior Manager - IT Operations & Service delivery

**Reviewed Date:** November 24, 2025

**What do you like best about xMatters?**

I really appreciate xMatters for its seamless integration with other essential tools, such as Dynatrace and ServiceNow. This integration ensures that when an issue is detected, the on-call person is promptly notified, and the incident is automatically assigned once the page is accepted, which enhances our incident response process. I love the user-friendly interface that makes setting up on-call schedules and escalation workflows incredibly easy, even for large teams. It allows for a detailed setup of on-call schedules tailored to offshore and onshore timings, which is crucial for efficient operations. The ability to configure various notification methods, including email, app notifications, calls, and SMS, means each individual can choose their preferred way of receiving alerts, ensuring timely responses. Overall, xMatters is invaluable in minimizing downtime for critical applications and escalates issues appropriately to involve the right people quickly, contributing significantly to our productivity. The initial setup was incredibly straightforward, further cementing its place as a tool I would highly recommend.

**What do you dislike about xMatters?**

None

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to integrate with tools like Dynatrace and ServiceNow, which streamlines incident alerting and response. It's effective for setting on-call schedules, escalation workflows, and notifying the right people, minimizing downtime for critical applications.

  ### 47. Customizable Alerting with Easy Setup

**Rating:** 4.5/5.0 stars

**Reviewed by:** Cody R. | Senior Network Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** November 24, 2025

**What do you like best about xMatters?**

I find the customization of workflows and alerting in xMatters to be one of the best features. The flexibility to tailor alert types according to our needs has been a game changer for our firm, allowing us to integrate alerts from various vendors seamlessly. This capability ensures a deterministic flow of alerts, making the content actionable and clear for our team members. Additionally, the structured schedule and escalation path for these alerts mean that our entire team is notified efficiently about any issues, significantly enhancing our response to network and server-related problems. The straightforward and easy-to-follow setup process, especially as our custom workflows have grown, further adds to the product's appeal. All these features combined contribute to a seamless transition from our previous reliance on email alerts to a more structured and reliable ITSM solution, which is why I would rate xMatters a 9 out of 10.

**What do you dislike about xMatters?**

I find the alert dependencies an area for improvement. Specifically, when alert A is triggered and is part of a group, alerts B and C should not be sent out if they're unnecessary. This functionality is crucial to avoid redundant alerts and the disruption they can cause when managing incidents.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to manage network and server issues. It structures schedules and escalations, ensuring full team notification. Customizable workflows enhance alert handling, allowing deterministic content flow and actionable steps, making it a game changer.

  ### 48. Enhancing Incident Response Through Automation and Smart Notifications

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

**Reviewed Date:** August 06, 2024

**What do you like best about xMatters?**

We have multiple options to get pages and also we have app as well to magage the pages. Its really great to manage through app.

1. Reliable and Fast Incident Notifications

2. Powerful Automation & Workflows

3. Excellent Integration Capabilities

4. Flexible Escalation & On-Call Management

5. Easy to Use Interface

6. Strong Reporting & Audit Capabilities

7. Helps Reduce MTTR

Ease of Use

xMatters is generally easy to navigate, and routine tasks like sending alerts or checking schedules can be done quickly.

Ease of Implementation

Initial onboarding and basic setup are straightforward, and the platform provides helpful templates to get started fast.

Customer Support

Customer support is responsive and knowledgeable. They usually help resolve issues quickly and offer clear guidance.

Frequency of Use

The platform works consistently even with frequent use during incidents, and performance remains stable.

Number of Features

It offers a wide range of features—from automated workflows to escalations—giving teams strong control over incident communication.

Ease of Integration

Integrations with tools like ServiceNow, Slack, and monitoring systems are smooth and reliable, making it easy to fit xMatters into existing processes.

**What do you dislike about xMatters?**

Xmatters needs more integrations with multiple other tools. Like slack, we should be able to send the xmatters pages to private channels as well. This is just one, but there would be many to have.

1. UI Can Feel Complex

2. Steep Learning Curve for Automation

3. Limited Mobile App Functionality

4. Reports Could Be More Flexible

5. Integration Troubleshooting Isn’t Always Clear

6. On-Call Schedule Management Can Get Tedious

7. Notifications Can Sometimes Feel Noisy


Ease of Use

Some advanced settings—especially workflows and group structures—can be confusing for new users and require additional training.

Ease of Implementation

While basic setup is easy, configuring complex workflows or integrations can take more time and technical expertise than expected.

Customer Support

Although support is helpful, response times can vary depending on the complexity of the issue, and documentation isn’t always detailed enough.

Frequency of Use

Because many features are used only during incidents, some team members may forget navigation steps when they don’t use the tool regularly.

Number of Features

There are so many features that the platform can feel overwhelming at times, especially when trying to locate specific configuration options.

Ease of Integration

When an integration fails or needs debugging, the error messages are sometimes not descriptive enough, making troubleshooting harder.

**What problems is xMatters solving and how is that benefiting you?**

xMatters helps streamline and automate our incident response process. It ensures that the right people are notified immediately and through the right channels, reducing delays in communication. By automating alerts, escalations, and workflow actions, it eliminates manual coordination during critical events, which often slows down response times.

The platform also addresses challenges related to on-call management. It keeps schedules organized, ensures coverage, and reduces the confusion about who needs to respond. This results in faster acknowledgment and resolution of incidents.

xMatters also integrates smoothly with our existing tools—such as monitoring systems, ticketing platforms, and communication tools—which helps create a unified incident-management ecosystem. This automation reduces human error, accelerates ticket creation/updates, and provides clearer visibility into incident timelines.

Overall, these improvements have helped reduce MTTR, minimize service disruptions, and ensure teams can collaborate effectively during high-pressure situations.

  ### 49. Intuitive Workflows and Smart Alert Routing That Save Time

**Rating:** 4.5/5.0 stars

**Reviewed by:** David K. | Systems Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about xMatters?**

It offers an intuitive interface and customizable templates that make setting up workflows quick and accurate. I also appreciate its smart rules engine that automates alert routing, which frees me from unnecessary notifications.

**What do you dislike about xMatters?**

It’s not very user-friendly and it lacks more native, real-time reporting options. That’s the only drawback for me.

**What problems is xMatters solving and how is that benefiting you?**

It improves collaboration during incident management by bringing chats and updates together in one place. It also helps me maintain operational continuity by routing alerts to the appropriate experts.

  ### 50. Dynamic Incident Management, Needs Better Mobile UX

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jason M.

**Reviewed Date:** November 18, 2025

**What do you like best about xMatters?**

I find xMatters to be a lifesaver for managing incidents and restorations on our e-commerce platform. The platform automatically pulls in on-call personnel details from our existing databases, which eliminates the previous frustration of manually determining who to contact. This feature is especially beneficial when dealing with specific database issues or sharding problems, allowing for rapid collaboration among engineers in dedicated channels. Furthermore, I am impressed by the dynamic alert feature, which plays a critical role in streamlining our response processes by automatically integrating with our systems and triggering the necessary actions. Also, the setup process was smooth and efficient, as integrating xMatters with our existing systems was relatively easy. We were able to get our scheduling and notification functions up and running quickly. Overall, these features make xMatters invaluable for maintaining operational continuity and efficiency.

**What do you dislike about xMatters?**

The mobile scheduling user experience (UX) is a concern for me. Additionally, I find the configuration for routing upon reporting to be problematic.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters for incident restoration, reducing time spent figuring out on-call personnel. It automates callouts and integrates data swiftly, saving crucial minutes in critical situations.


## xMatters Discussions
  - [How to acknowledge multiple incidents in one go instead of one by one](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) - 1 comment, 1 upvote
  - [shoudl I type more stuff here](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) - 1 comment, 1 upvote
  - [Why xMatters tool crashes sometimes?](https://www.g2.com/discussions/why-xmatters-tool-crashes-sometimes) - 1 comment, 1 upvote
  - [Can the option of xmatter be enabled only for few audience](https://www.g2.com/discussions/can-the-option-of-xmatter-be-enabled-only-for-few-audience) - 1 comment, 1 upvote
  - [Who is xMatters?](https://www.g2.com/discussions/about-xmatters) - 1 comment, 1 upvote

- [View xMatters pricing details and edition comparison](https://www.g2.com/products/xmatters/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-14+08%3A42%3A40+-0500&secure%5Bsession_id%5D=d103369b-6938-45a3-bc21-2ed1e59fdb84&secure%5Btoken%5D=4f9a81ec42edaea5c7c0fb001092d15a852c78c01cb9b34b9cac0e6fbb320e23&format=llm_user)
## xMatters Integrations
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Akamai Cloud Block Storage](https://www.g2.com/products/akamai-cloud-block-storage/reviews)
  - [Alertus Unified Mass Notification System](https://www.g2.com/products/alertus-unified-mass-notification-system/reviews)
  - [API Fortress](https://www.g2.com/products/api-fortress-api-fortress/reviews)
  - [App Dynamic](https://www.g2.com/products/app-dynamic/reviews)
  - [AppNeta](https://www.g2.com/products/appneta/reviews)
  - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews)
  - [Azure Analysis Services](https://www.g2.com/products/azure-analysis-services/reviews)
  - [Azure Monitor](https://www.g2.com/products/azure-monitor/reviews)
  - [Bitbucket](https://www.g2.com/products/bitbucket/reviews)
  - [BlazeMeter Continuous Testing Platform](https://www.g2.com/products/blazemeter-continuous-testing-platform/reviews)
  - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews)
  - [CA Unified Infrastructure Management](https://www.g2.com/products/broadcom-ca-unified-infrastructure-management/reviews)
  - [CircleCI](https://www.g2.com/products/circleci/reviews)
  - [Cisco Prime Access Registrar](https://www.g2.com/products/cisco-prime-access-registrar/reviews)
  - [Cisco Webex Support](https://www.g2.com/products/cisco-cisco-webex-support/reviews)
  - [Control Tower](https://www.g2.com/products/firebend-control-tower/reviews)
  - [Datadog](https://www.g2.com/products/datadog/reviews)
  - [Dynatrace](https://www.g2.com/products/dynatrace/reviews)
  - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews)
  - [Elastic Stack](https://www.g2.com/products/elastic-stack/reviews)
  - [F5 BIG-IP Access Policy Manager (APM)](https://www.g2.com/products/f5-big-ip-access-policy-manager-apm/reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [GitHub](https://www.g2.com/products/github/reviews)
  - [GitLab](https://www.g2.com/products/gitlab/reviews)
  - [Google Cloud](https://www.g2.com/products/google-cloud/reviews)
  - [Google Cloud Run](https://www.g2.com/products/google-cloud-run/reviews)
  - [Google Kubernetes Engine (GKE)](https://www.g2.com/products/google-kubernetes-engine-gke/reviews)
  - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews)
  - [HaloITSM](https://www.g2.com/products/haloitsm/reviews)
  - [HEWLETT PACKARD ENTERPRISE..](https://www.g2.com/products/hp-development-company-hewlett-packard-enterprise/reviews)
  - [Honeycomb](https://www.g2.com/products/honeycomb-software-honeycomb/reviews)
  - [Hubot](https://www.g2.com/products/salesforce-hubot/reviews)
  - [Icinga Infrastructure Monitoring](https://www.g2.com/products/icinga-infrastructure-monitoring/reviews)
  - [Jenkins](https://www.g2.com/products/jenkins/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Kiali Operator](https://www.g2.com/products/kiali-operator/reviews)
  - [LaunchDarkly](https://www.g2.com/products/launchdarkly/reviews)
  - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews)
  - [Logz.io](https://www.g2.com/products/logz-io/reviews)
  - [Microsoft Active Directory Certificate Services (AD CS)](https://www.g2.com/products/microsoft-active-directory-certificate-services-ad-cs/reviews)
  - [Microsoft Azure](https://www.g2.com/products/microsoft-microsoft-azure/reviews)
  - [Microsoft Azure DevOps](https://www.g2.com/products/microsoft-azure-devops/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Moogsoft](https://www.g2.com/products/moogsoft/reviews)
  - [Nagios Network Analyzer](https://www.g2.com/products/nagios-network-analyzer/reviews)
  - [Nagios XI](https://www.g2.com/products/nagios-xi/reviews)
  - [New Relic](https://www.g2.com/products/new-relic/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [OneLogin](https://www.g2.com/products/onelogin/reviews)
  - [OpsRamp](https://www.g2.com/products/opsramp/reviews)
  - [Oracle Enterprise Data Management Cloud](https://www.g2.com/products/oracle-enterprise-data-management-cloud/reviews)
  - [Oracle Enterprise Manager](https://www.g2.com/products/oracle-enterprise-manager/reviews)
  - [OverOps](https://www.g2.com/products/overops/reviews)
  - [Paessler PRTG](https://www.g2.com/products/paessler-prtg/reviews)
  - [pgDash](https://www.g2.com/products/pgdash/reviews)
  - [PingFederate](https://www.g2.com/products/ping-identity-pingfederate/reviews)
  - [PingOne Advanced Identity Cloud](https://www.g2.com/products/pingone-advanced-identity-cloud/reviews)
  - [Prometheus](https://www.g2.com/products/prometheus/reviews)
  - [ScienceLogic AI Platform](https://www.g2.com/products/sciencelogic-ai-platform/reviews)
  - [Sematext Cloud](https://www.g2.com/products/sematext-cloud/reviews)
  - [Sentry](https://www.g2.com/products/sentry/reviews)
  - [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [Site24x7](https://www.g2.com/products/site24x7/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [SnapComms](https://www.g2.com/products/snapcomms/reviews)
  - [Spinnaker](https://www.g2.com/products/spinnaker/reviews)
  - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews)
  - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews)
  - [Splunk Infrastructure Monitoring](https://www.g2.com/products/splunk-infrastructure-monitoring/reviews)
  - [Splunk IT Service Intelligence‎ (ITSI)](https://www.g2.com/products/splunk-it-service-intelligence-itsi/reviews)
  - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews)
  - [Spotlight](https://www.g2.com/products/quest-software-spotlight/reviews)
  - [StandardFusion](https://www.g2.com/products/standardfusion/reviews)
  - [StatusHub](https://www.g2.com/products/statushub/reviews)
  - [Statuspage](https://www.g2.com/products/statuspage/reviews)
  - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews)
  - [Sysdig Monitor](https://www.g2.com/products/sysdig-sysdig-monitor/reviews)
  - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews)
  - [vArmour](https://www.g2.com/products/varmour/reviews)
  - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews)
  - [Zabbix](https://www.g2.com/products/zabbix/reviews)
  - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)

## xMatters Features
**Monitoring**
- Constant Monitoring
- Timely Alerts
- TIcket Accuracy
- AI Monitoring

**ServiceNow Apps**
- ServiceNow Integration
- Value

**Management Tools**
- Ticket Assignment
- Standardization
- Lifecycle Visualization

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Agentic AI - IT Alerting**
- Cross-system Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Incident Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top xMatters Alternatives
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  - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.2/5.0 (54 reviews)
  - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) - 4.5/5.0 (52 reviews)