xMatters Reviews & Product Details - Page 2

Xmatters is great automating incident response and improving communication across the teams . it helps us for on-call management and multichannel notifications Review collected by and hosted on G2.com.

user interface need to be developed for best view Review collected by and hosted on G2.com.

Its reliability, flexibility, and automation capabilities make it one of the best IT alerting and incident management platforms on the market.

Would highly recommend for IT operations, DevOps teams, and enterprise incident management! Review collected by and hosted on G2.com.

The max json character limit in a incident body can sometimes be frustrating Review collected by and hosted on G2.com.

We use xMatters almost every day in our work. It has wide verity of features like oncall reports and keeping track of all the events.

When it come to integration it supports most of the industry standerd tools like slack etc.

I maintain a group and workflows in xmatters for our team. It made my job easy to schedule oncall by using shifts and oncall rotations. On the workflows its code feature to format/filter or any type of actions in inbound/outbound integrations are easy to imlement.

Its ease of creating abscence is one good feature and verity of platform support to use on a fly in any device.

I mainly like the video tutorials and api support. Review collected by and hosted on G2.com.

One feature It is lacking in on-call rotaion. That is,

When we want to rotate 2 oncall memebers on a defined 2 day or 3 day rotaion it isn't supported today or no option to make it. It would be a great improvement if xMatters could implement this.

Since it isn't available I'm defining subgroups and had to rotate subgroups in a primary group. Review collected by and hosted on G2.com.

The ease of use in setting up workflows to perform various tasks to contribute to our monitoring of the environment.

We being a monitoring team, really love the SMS feature that xMatters offers, as we can be away from our desk and can get back as soon as something critical comes up.

Ease of integration is also something that greatly helped us in implementing the integration with Datadog. Review collected by and hosted on G2.com.

I would say that setting up of a On-call roster for calling individual team members is a tedious job. Review collected by and hosted on G2.com.

Overall, this product is excellent because it really works and has a nice interface and good features, especially the tracking and reports viewing. I also really liked the customizable templates and the support team is always quick to respond. Review collected by and hosted on G2.com.

The cost per licence is a bit high. Thats my only complaint. Review collected by and hosted on G2.com.

I like it because it is powerful yet versatile to solve multiple problems and I love that I can create groups for alerts and APIs for ourselves and it offers automatic incident communication features, plus I love that it is quite simple and easy to use. Review collected by and hosted on G2.com.

Nothing that is relevant and affects its use, but I would like to see a small improvement in the user interface. Review collected by and hosted on G2.com.

I like how easy it is to use and work with this tool because of its functionalities for incident management and it is simple with great potential. And I definitely loved how efficient and effective it is and also that it offers very good customer service. Review collected by and hosted on G2.com.

Some aspects such as reporting and interface need to be improved. Review collected by and hosted on G2.com.

Getting the right people involved quickly when we have critical outages has been extremely valuable. Review collected by and hosted on G2.com.

I don't really have any complaints. So far the product has been extremely reliable. Sometimes there are some user reports that notifications can be buggy, but I haven't verified those and they seem to be user error most of the time. Maybe sometimes it's too configurable? Review collected by and hosted on G2.com.

Options to have multiple ways of communicating with the on call person via email, automated phone call, SMS. Review collected by and hosted on G2.com.

Nothing, every feature is detailed and good to use Review collected by and hosted on G2.com.

Navigation and integration are much more fluid with xMatters than multiple other prod support tools i have worked on. Review collected by and hosted on G2.com.

When logginng in using biometrics on iOS is sometimes pretty buggy. Review collected by and hosted on G2.com.