xMatters Reviews & Product Details

We can easily create workflows using the drag & drop feature and set up automations. In case of service issues, custom notification can be sent to the desired team or user. For reporting, it supports major channels like SMS, Slack, email, and app notifications. It eliminates the need for human or manual intervention and automates the process of reporting the incidents, thus speeding up the process. The integration process was quite extensive but overall it was worth it. Review collected by and hosted on G2.com.

Too many notifications can create confusion and slow down our work process, which requires us to attend to the issue and solve it within the timeframe. Review collected by and hosted on G2.com.

Ease of use and alerting system is good and quick response messaging system is good Review collected by and hosted on G2.com.

No dislike using xMatters , There are number of features in app Review collected by and hosted on G2.com.

It is excellent and ideal for managing emergency notifications and incidents, and it has proven to be useful due to the ability to configure devices and notifications. I like that. On the other hand, I like that it offers support for migrating to new versions efficiently. Review collected by and hosted on G2.com.

Overall, the reports are good, but they take a long time to set up. Review collected by and hosted on G2.com.

What I liked to most was being able to manage communication and notifications in case of alerts or problems and its amazing because it allows you to monitor and difine team settings and send notifiactions to different groups of people in less time. I also loved the ability to remove notifications with company design and call scheduling. Review collected by and hosted on G2.com.

The only thing I can say is that the cost is high, thats the only negative for me. Review collected by and hosted on G2.com.

Speaking about XMatters, Compatibility , UI and easy to access and navigate through the application. Especially the response time is quick. Cross platform support and automating the things need to be appreciated. Integrating with other applications. Call feature and paging is appreciable. Usage and key role inn tracking the issues. Very dependent on application for several issues and used very frequently. Review collected by and hosted on G2.com.

Need some enhancements in some areas especially during set up. Review collected by and hosted on G2.com.

Excellent product, good customer service that supports us at all times. I also like the integration with alert and ticket platform, and the staffs flexibility is incredible, as are the mass notifications. Review collected by and hosted on G2.com.

xMatters has not failed at all so far. and thats a good thing. Review collected by and hosted on G2.com.

I like that the service is in the cloud for incident management and to report problems or incoveniences. Everything is very well done and in fact I loved most of its functions because it offers what we need to solve problems in the management of communications and issuance of tickets. Review collected by and hosted on G2.com.

We have not encountered any problems at the moment. Review collected by and hosted on G2.com.

I like the quick learning curve and ease of use in different scenarios and especially the ease of integration with other applications. I also like the alerts on critical issues and that ServiceNow easily links and notifies the appropriate party. Review collected by and hosted on G2.com.

Alerts and statistics displayed on the dashboard are sometimes not accurate. Review collected by and hosted on G2.com.

I like and am satisfied with the xMatters service because it offers reliable tools for customized notifications according to our needs and the functions are easy to understand and I like being able to manage incidents comfortably. Review collected by and hosted on G2.com.

Arguably, the cost of the license is somewhat high. Review collected by and hosted on G2.com.

xMatters is famously known to help simplifying IT alert and notifying on-call IT response team, especially for problem happen outside working hours. The dashboard interface design is intuitive and not making the software feel too crowded or complex for a daily usage. Review collected by and hosted on G2.com.

Report tracker and analytics need some improvement on metrics customization. Not all the data can be included on the report and need to seperate report for it. Review collected by and hosted on G2.com.